Company:niki.ai

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niki.ai
Formerly
zabbed
Founded1 March 2015; 6 years ago (2015-03-01)
Udaipur, India [1]
Headquarters
Bangalore
,
Number of locations
1 (2018)
Area served
India
Number of employees
50[2] (2018)
Websiteniki.ai

Niki is an artificial intelligence company headquartered in Bangalore, Karnataka. It was founded in May 2015[3] by IIT Kharagpur graduates Sachin Jaiswal, Keshav Prawasi, Shishir Modi and Nitin Babel.

The Niki android app was launched for a limited beta in June, 2015, then released for public during YourStory's TechSparks 2015, and is a Tech30 company. The company raised an undisclosed amount in seed funding[4] from Unilazer Ventures,[5] a Mumbai-based VC firm founded by Ronnie Screwvala, in October 2015. This was followed by another seed funding round by Ratan Tata in May 2016.[6] The company then raised US$2 million in Series A round of funding from SAP.iO, existing investors and some US and Germany-based investors, among others.[7]

Product

The product is an artificial intelligence-powered chatbot which works as an intelligent personal assistant, named Niki. Leveraging natural language processing and machine learning, Niki presents a chat-based[8] natural language user interface to the users where they can interact with Niki in their natural language. Niki understands how users chat in India,[9] deciphers the words, in the context of product/services that they would like to purchase, and comes up with apt recommendations.

Initially it was only available on the Android platform as a mobile app. The company has expanded its operations to the Facebook messenger and Apple iOS platforms[10] and has introduced a better user experience and natural language processing technology.[11] The company aims to soon be present on more messaging platforms like Slack and WhatsApp.

The company currently provides 20+ services to over 2 million consumers, covering a wide spectrum ranging from utility services like mobile recharge, bill payments, travel services like cabs,[12] buses, hotels[13] and entertainment services like movies and events. Services such as flights and healthcare are also planned.[citation needed]

Partnerships

In September 2017, Infosys Finacle joined with Niki.ai to provide chat-based service to banking customers.[14]

In August 2017, Niki partnered with LazyPay to enable a 'buy now, pay later' feature for its users.[15]

References

  1. "About the company". https://niki.ai/about. 
  2. "Meet the team". https://niki.ai/team. 
  3. "Udaipur-Based Niki Is Smarter Version Of Siri For E-Commerce". 14 July 2015. http://www.indianweb2.com/2015/07/14/udaipur-based-niki-is-smarter-version-of-siri-for-e-commerce/. 
  4. "Artificial Intelligence Startup Niki.ai Raises Funding From ... - Inc42". https://inc42.com/flash-feed/niki-ai-funding/. 
  5. "The Rise Of Bots: A Timeline Of Major VC-Backed Bot Startups - CB Insights". https://www.cbinsights.com/blog/bot-startups-timeline/. 
  6. "Chat Bots Charm Ratan Tata, Another AI Startup - Entrepreneur". https://www.entrepreneur.com/article/276167. 
  7. "Ratan Tata-backed AI startup Niki.ai raises $2 mn in Series A round" (in en-US). VCCircle. 2017-06-28. https://www.vccircle.com/ratan-tata-backed-ai-startup-niki-ai-raises-2-mn-in-series-a-round/. 
  8. Leonid, Gorev. "Chat as an App Interface: When to Consider It". https://alty.co/blog/chat-as-an-app-interface-when-to-consider-it/. 
  9. D'Cunha, Suparna Dutt (4 October 2016). "The AI Startup Wave Is Hitting India And Investors Are Taking Notice". https://www.forbes.com/sites/suparnadutt/2016/10/04/the-ai-startup-wave-is-hitting-india-and-investors-are-taking-notice/. 
  10. "Niki.ai's new Messenger bot lets you hail cabs and order snacks in India". 25 August 2016. https://venturebeat.com/2016/08/25/niki-ais-new-messenger-bot-lets-you-hail-cabs-and-order-snacks-in-india/. 
  11. Srivastava, Vishal (20 July 2016). "Niki, the AI chatbot that lets you order anything and everything, gets major upgrade with improved design and NLP tech". http://thetechportal.com/2016/07/20/ratan-tata-backed-niki-ai-chatbot-features-update/. 
  12. Velayanikal, Malavika (3 December 2015). "So what if the Internet sucks in India? This AI chatbot gets things done". https://www.techinasia.com/internet-sucks-in-india-but-ai-chatbot-get-things-done. 
  13. "Now you can book an OYO room via Niki bot". 5 October 2016. http://www.moneycontrol.com/news/sme/now-you-can-bookoyo-room-via-niki-bot_7579601.html. 
  14. "Infosys arm to offer chat-based service to banking customers". The Economic Times. 2017-09-19. http://economictimes.indiatimes.com/tech/ites/infosys-arm-to-offer-chat-based-service-to-banking-customers/articleshow/60753200.cms. 
  15. Vignesh, J. (2017-08-31). "Niki.ai partners with LazyPay to offer 'buy now, pay later' feature". The Economic Times. http://economictimes.indiatimes.com/small-biz/startups/niki-ai-partners-with-lazypay-to-offer-buy-now-pay-later-feature/articleshow/60310670.cms. 

External links