View source for Finance:Centralized Public Grievance Redress and Monitoring System

{{Short description|2007 Indian government initiative}}
{{Infobox Government agency
| name = Centralised Public Grievance Redress and Monitoring System
| seal = Emblem of India.svg
| seal_width = 80 px
| seal_caption = Emblem of India
| parent_department = Department of Administrative Reforms and Public grievances
| headquarters = [[Place:New Delhi|New Delhi]]
| minister1_name = 
| minister1_pfo = Prime Minister of India <!--Supreme Head of the public Grievances and Administrative reforms Department-->
| minister2_name = Dr Jitendra Singh
| minister2_pfo = Ministry of Personnel, Public Grievances and Pensions
| chief1_name = Ms Prisca Mathew
| chief1_position = Executive Deputy Secretary
<!--|area_code           = 110011-->| type = Grievance Redressal Mechanism
| website = {{url|http://pgportal.gov.in}}
| logo = 
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'''Public Grievances Redressal''' is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of general public. It was created in June 2007 by the Department of Administrative Reforms & Public Grievances. Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre team. It has a telephonic feedback feature also.<ref>{{cite news|title=PM Modi launches new public grievances redressal portal 'PRAGATI'|url=http://zeenews.india.com/news/india/pm-modi-launches-new-public-grievances-redressal-portal-pragati%E2%80%99_1567639.html|work=Zee News|date=25 Mar 2015}}</ref><ref>{{cite news|last1=Jani|first1=Lisa|title=India launches Telephonic Feedback System for Grievance Redressal|url=http://www.oneindia.com/feature/india-launches-telephonic-feedback-system-grievance-redressal-2050519.html|work=Oneindia|date=24 Mar 2016}}</ref><ref>{{cite web|title=Compilation of Guidelines for Redress of Public Grievances|url=http://darpg.gov.in/sites/default/files/PGR_Guideline.pdf|publisher=Ministry of Personnel, Public Grievances and Pensions|accessdate=29 December 2016}}</ref>

Prime Minister is the supreme head of the public grievances. Jitendra Singh is currently the Minister for Independent Charge for grievances public personnel and pension Department and Sumita Dasgupta is its deputy secretary.<ref>{{cite web|title=PG portal official Dept heads|url=http://pgportal.gov.in/pgo.aspx|accessdate=16 September 2016}}</ref><ref>{{cite web|title=PMO council of Ministers|url=http://www.pmindia.gov.in/en/news_updates/portfolios-of-the-union-council-of-ministers-2/|accessdate=16 September 2016}}</ref>

==References==
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{{Sourceattribution|Centralized Public Grievance Redress and Monitoring System}}