Finance:Quality filter mapping
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Short description: Part of the Value Stream Mapping toolkit
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Quality Filter Mapping is part of the Value Stream Mapping[1] toolkit and is used to analyse processes/functions with respect to quality.
The results of a Quality Filter Map shows how much waste is being generated within an organisation at each stage of the process.
Three types of quality[2] are measured as part of the model:
- Product Quality – Defective Item provided to customer
- Defect Quality – Defective item found prior to receipt by customer
- Service Quality – Defects that affect the ability of the supplier to provide the service or product to the customer
Quality failures/defects are represented as a ratio (typically parts per million).
Results of Quality Filter Mapping are commonly used to feed into continuous improvement plans. A revised map is then generated after implementation of improvement plans to measure the result of improvements.
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