Company:Content Guru

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Short description: UK cloud communications provider


Content Guru Ltd
TypePrivate limited Company
IndustryTelecommunications
Founded2005; 19 years ago (2005)
FoundersSean Taylor and Martin Taylor
Headquarters
Bracknell
,
England , United Kingdom
Area served
The company provides services in approximately 60 countries
ProductsStorm CONTACT
ServicesCloud communications software, cloud contact centre software
Revenue£ 56.7 million (2022)[1]
Number of employees
400 (2022)[2]
ParentRedwood Technologies Group
Websitewww.contentguru.com

Content Guru is a cloud communications provider based in Bracknell, UK.[3] The company provides services in over 60[4] countries[5] through its cloud Contact Centre as a Service solution, storm. These services are provided directly to customers and with partners such as Vodafone, Cinos[6] and Rakuten.[7] Clients include the National Health Service[8] and Serco.[9]

In April 2016, Content Guru received a Queen's Award for Innovation.[10] For work with the National Health Service (NHS), Content Guru has won several awards, including the Crisis Management Innovation of the Year at the IT Europa Awards (2022)[11] and the Best Innovation in Customer Service at the ECCCSA Awards (2021).[12]

History

Content Guru is made up of a number of wholly-owned subsidiaries of Redwood Technologies Group across North America, Asia-Pacific and Europe.[13] The vast majority of the revenue generated by Redwood Technologies Group comes from the delivery of cloud services, provided and supported by Content Guru.[14]

Content Guru was founded in 2005 and provides cloud-based customer engagement and customer experience services and cloud contact centre products.[15][16][17] The company has offices in the US, Japan, Singapore, the UK, the Netherlands,[18] Germany, Ireland and Italy.

In 2010, storm was used by ComRes on behalf of ITV News to provide live audience polling for the first televised election leaders' debate in the build-up to the UK 2010 General Election.[19]

In 2013, Content Guru co-founded Berkshire Community Foundation (BCF)'s Business Philanthropy Club (BPC), which enables businesses in Berkshire to provide funding for grassroots organisations and projects in their local communities.[20] Content Guru has been a sponsor of the Pride of Bracknell Forest Awards since 2016,[21] along with its parent company Redwood Technologies. Content Guru supports several local and national charities.[22]

In March 2017, the company announced that it would be delivering services to the United States .[23]

In January 2018, a minority stake of Content Guru and its parent company, Redwood Technologies Group, was sold to Scottish Equity Partners in a £25 million cash deal.[24][25][26]

In February 2018, Content Guru announced a partnership with Rakuten Communications to deliver services to Japan .[27]

In 2019, Content Guru became a leader in the Gartner Magic Quadrant for CCaaS (Contact Centre as a Service), Western Europe.[28][29]

In June 2019, Redwood Technologies Group acquired Weston Digital Technologies for its screen recording and quality monitoring functionality.[30]

In early July 2020 Content Guru announced that its product could integrate with Microsoft Teams.[31]

In July 2020, Content Guru was named as a supplier in Crown Commercial Service's Spark Dynamic Purchasing System.[32]

In November 2020, Content Guru was positioned as a Challenger in the 2020 global Gartner Magic Quadrant for Contact Centre as a Service (CCaaS).[33] In August 2021, Content Guru was positioned as a Challenger in 2021 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[34] In August 2022, Content Guru was positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[35] In August 2023, Content Guru was positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[36]

In April 2021, Content Guru's parent company Redwood Technologies acquired US-based Potomac Integration and Consulting (PIC).[37]

References

  1. ↑ "Redwood Technologies Filing History, Companies House". https://find-and-update.company-information.service.gov.uk/company/09228224/filing-history. 
  2. ↑ "Content Guru Commits to Developing New Talent to Support Global Expansion". ContactCentreWorld. November 2022. https://www.contactcenterworld.com/view/contact-center-news/content-guru-commits-to-developing-new-talent-to-support-global-expansion.aspx. 
  3. ↑ "Stephen K Amos presents Bracknell-based cloud provider with top IT award". 27 November 2015. http://www.getreading.co.uk/news/reading-berkshire-news/stephen-k-amos-presents-bracknell-10511346. 
  4. ↑ "Content Guru" (in en-US). https://investinholland.com/success-stories/content-guru/. 
  5. ↑ SEP: A leading cloud contact centre and customer engagement solutions provider
  6. ↑ "KPN & Content Guru go Dutch with storm". http://www.samenacouncil.org/samena_daily_news.php?news=30186. 
  7. ↑ "News : Rakuten Communications & Content Guru Announce Strategic Partnership" (in en). 2018-02-23. https://www.contactcenterworld.com/view/contact-center-news/rakuten-communications-content-guru-announce-strategic-partnership.aspx. 
  8. ↑ "NHS 111 takes home top award at UK Cloud Awards 2017". https://www.myhealth.london.nhs.uk/healthy-london/latest/news/300317-NHS111-takes-home-top-award. 
  9. ↑ "Serco-Content Guru Alliance to Offer Contact Center Platform in Public Sector". 9 May 2017. http://blog.executivebiz.com/2017/05/serco-content-guru-alliance-to-offer-contact-center-platform-for-public-sector-customers/. 
  10. ↑ "Queen's Awards for Enterprise 2016 - Press book". https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/518539/2016-winners-of-the-queen_s-awards-for-enterprise-press-book.pdf. 
  11. ↑ "IT Europa Channel Awards Winners 2022". https://www.iteawards.com/winners. 
  12. ↑ "Home". https://www.ecccsa.com/2021-winners/. 
  13. ↑ "REDWOOD TECHNOLOGIES GROUP Ltd - Filing history (Free information from Companies House)". https://beta.companieshouse.gov.uk/company/09228224/filing-history. 
  14. ↑ "REDWOOD TECHNOLOGIES GROUP LTD - Filing history (free information from Companies House), Group of Companies Accounts, p.3" (in en). https://beta.companieshouse.gov.uk/company/09228224/filing-history. 
  15. ↑ "Content Guru Reviews, Ratings, and Features - Gartner 2021". https://www.gartner.com/reviews/market/contact-center-as-a-service-western-europe/vendor/content-guru. 
  16. ↑ "Content Guru". 4 February 2019. https://www.ccma.org.uk/insight/contentguru/. 
  17. ↑ "Home". https://www.contentguru.com/. 
  18. ↑ "Content Guru". https://investinholland.com/success-stories/content-guru/. 
  19. ↑ "Comres And ITV News Deliver First Results Of Leader Debates". http://www.4rfv.co.uk/industrynews/110004/comres_and_itv_news_deliver_first_results_of_leader_debate. 
  20. ↑ "Berkshire Community Foundation Launches Business Philanthropy Club - Blandy & Blandy Solicitors" (in en). https://www.blandy.co.uk/news/berkshire-community-foundation-business-philanthropy-club. 
  21. ↑ "Redwood Supports Annual Pride of Bracknell Forest Award | Comms Business" (in en-US). https://commsbusiness.co.uk/news/rewood-supports-annual-pride-of-bracknell-forest-award/. 
  22. ↑ "Community and Voluntary" (in en). https://www.contentguru.com/about-us/community-and-voluntary/. 
  23. ↑ "Content Guru to storm America on Three Fronts". http://markets.financialcontent.com/stocks/news/read/33859398/content_guru_to_'storm'_america_on_three_fronts. 
  24. ↑ "SEP invests in Redwood Technologies Group". https://www.sep.co.uk/sep-invests-redwood-technologies-group. 
  25. ↑ "Berkshire-based Redwood Technologies Group gets £25m". 16 January 2018. https://www.uktech.news/news/investment-news/berkshire-based-redwood-technologies-group-gets-25m-20180116. 
  26. ↑ "Scottish Equity Partners has completed a £25m investment in Redwood Technologies Group". http://www.bqlive.co.uk/scotland/2018/01/16/news/sep-announces-investment-in-communications-technology-firm-29987/. 
  27. ↑ "Rakuten Communications & Content Guru Announce Strategic Partnership". https://www.spglobal.com/marketintelligence/en/news-insights/trending/uv24x7iydlfrb8vrm2sumw2. 
  28. ↑ "Content Guru in Magic Quadrant for Contact Centre as a Service - Contact-Centres.com" (in en-US). Contact-Centres.com. 2016-11-01. https://contact-centres.com/content-guru-in-2016-magic-quadrant-for-contact-centre-as-a-service/. 
  29. ↑ "Who's Leading Gartner's CCaaS Magic Quadrant 2019?" (in en-US). 17 October 2019. https://www.uctoday.com/contact-centre/ccaas/whos-leading-gartners-ccaas-magic-quadrant-2019/. 
  30. ↑ Heggie-Collins, Sam (6 June 2019). "Redwood Technologies Group Enhances Quality Monitoring Expertise with Weston Digital Technologies Acquisition Directors Club® News Directors Club® News" (in en-US). https://directorsclub.news/2019/06/06/redwood-technologies-group-enhances-quality-monitoring-expertise-with-weston-digital-technologies-acquisition/. 
  31. ↑ "storm Integration with Microsoft Teams" (in en). https://www.contentguru.com/resources/news/storm-integration-with-microsoft-teams/. 
  32. ↑ "Content Guru Named as a Supplier on Crown Commercial Service's Spark Dynamic Purchasing System -" (in en-GB). 2020-07-15. https://uktechnews.co.uk/2020/07/15/content-guru-named-as-a-supplier-on-crown-commercial-services-spark-dynamic-purchasing-system/. 
  33. ↑ "Content Guru Positioned as Challenger for Contact Centre as a Service" (in en-GB). 2020-11-12. https://contact-centres.com/content-guru-positioned-as-challenger-for-contact-centre-as-a-service/. 
  34. ↑ "Content Guru Named in 2021 Magic Quadrant for CCAAS" (in en-GB). 2021-08-16. https://contact-centres.com/content-guru-named-in-2021-magic-quadrant-for-contact-centre-as-a-service/. 
  35. ↑ "Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Center as a Service" (in en-US). 2023-08-10. https://finance.yahoo.com/news/content-guru-named-2023-gartner-134800032.html. 
  36. ↑ "Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service" (in en-GB). 2023-08-11. https://contact-centres.com/content-guru-named-in-2023-gartner-magic-quadrant-for-contact-centre-as-a-service/. 
  37. ↑ "Redwood Technologies bags US consulting firm" (in en-GB). 2021-04-08. https://comms-dealer.com/ma-finance-acquisition/redwood-technologies-bags-us-consulting-firm. 



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