Company:Toku

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Short description: Singaporean cloud communications company
Toku
IndustryCloud communications
FounderThomas Laboulle
Headquarters63 Chulia St, #15-01, Singapore
Areas served
South East Asia
Key people
  • Thomas Laboulle (CEO)
  • Christian Wong (CFO)
  • Christophe Riccardi (COO)
Number of employees
120 (2023)
Websitetoku.co

Toku is a cloud communications company based in Singapore.[1][2]

History

Toku was founded in April 2018 by Thomas Laboulle.[3]

In September 2021, Toku raised $5 million in Series A funding.[4] The funds were used to support Toku's expansion, including the development of its "Contact Centre as a Service" platform.[4] In the same month, Toku joined Zoom's Phone Provider Exchange Program, facilitating the integration of businesses' PSTN carriers with Zoom's platform.[5] As an Enhanced Cloud Peering collaborator, Toku is listed for organisations to select as a carrier on the Zoom Phone platform.[6]

In 2022, Toku conducted a consumer engagement survey in Singapore that revealed, 87 percent of participants received a scam call, 75 percent answered, and 10 percent suffered financial losses, indicating continued vulnerability to phone scams.[7][8]

In June 2022, Toku became the first in Singapore and Southeast Asia to join the global AB Handshake Community.[9][10]

In November 2022, Toku announced a US$5 million Series A extension, raising the total funding to $10 million. The round was co-led by Delivery Hero Ventures and Malaysia's OSK Ventures.[11][12]

In 2023, Toku conducted the second iteration of its consumer engagement survey, which found that 3 out of 4 Singaporeans were more confident in recognising scam calls and SMS compared to the previous year.[13][14][15]

In April 2023, Toku completed the acquisition of Activeo Singapore, the Southeast Asia operations of Activeo, a France-based customer experience (CX) consulting firm.[16][17][18]

In December 2023, Toku was awarded the 2023 Southeast Asia Cloud Contact Centre Services Competitive Strategy Leadership Award by Frost & Sullivan.[19]

In January 2024, Toku was recognised as the 37th Fastest Growing Company in Singapore by The Straits Times and Statista.[20]

Services

Toku specialises in contact centre platforms, programmable voice and messaging, campaign manager platform, and integration with Microsoft Teams and Zoom Phone.[1][21] The Infocomm Media Development Authority (IMDA) of Singapore has authorized the company to manage commercial SMS traffic.[22]

Initially holding a telco license, Toku now owns over 60 percent of Singapore's virtual numbers.[2]

Gojek, a major on-demand services platform, uses Toku's API for communication purposes.[23][24]

References

  1. ↑ 1.0 1.1 "Tech in Asia". https://www.techinasia.com/sg-cloud-communications-firm-nets-5m-extension-series. 
  2. ↑ 2.0 2.1 "Toku raises US$10 million Series A funding for APAC expansion". https://www.businesstimes.com.sg/startups-tech/startups/toku-raises-us10-million-series-funding-apac-expansion. 
  3. ↑ "As Sender ID Registry deadline looms, does SMS still matter?". https://www.businesstimes.com.sg/opinion-features/sender-id-registry-deadline-looms-does-sms-still-matter. 
  4. ↑ 4.0 4.1 "CCaaS Startup Toku Raises $5 Million". https://www.thefastmode.com/startups/20722-singapore-based-ccaas-startup-toku-raises-5-million. 
  5. ↑ "Toku targets regional remote working market with Zoom deal". https://www.channelasia.tech/article/691368/singapore-toku-targets-regional-remote-working-market-zoom-deal/. 
  6. ↑ "Singapore's Toku targets regional remote working market with Zoom deal". https://channelasia.tech/article/691368/singapore-toku-targets-regional-remote-working-market-zoom-deal/. 
  7. ↑ "Toku Steps Up Efforts to Eliminate Call Frauds". https://www.telecomreviewasia.com/index.php/news/industry-news/2812-toku-steps-up-efforts-to-eliminate-call-frauds-in-singapore. 
  8. ↑ "Three-quarters of Singaporeans answered scam calls recently: Toku". https://www.theedgesingapore.com/digitaledge/news/three-quarters-singaporeans-answered-scam-calls-recently-toku. 
  9. ↑ "Toku Steps Up Efforts to Eliminate Call Frauds in Singapore - Telecom Review Asia Pacific". June 29, 2022. https://www.telecomreviewasia.com/index.php/news/industry-news/2812-toku-steps-up-efforts-to-eliminate-call-frauds-in-singapore. 
  10. ↑ "Toku leads effort to eliminate call frauds in Singapore's telecommunications industry". https://ciosea.economictimes.indiatimes.com/news/strategy-and-management/toku-leads-effort-to-eliminate-call-frauds-in-singapores-telecommunications-industry/92506971. 
  11. ↑ "Funding Files: Cyber security, AI and cloud deal roundup". https://ciosea.economictimes.indiatimes.com/news/corporate/funding-files-cyber-security-ai-and-cloud-deal-roundup/95141976. 
  12. ↑ "Asia Digest: Japan's H2O Hospitality raises $30m; SG-based Toku raises $5m". https://www.dealstreetasia.com/stories/h2o-series-c-toku-series-a-259314. 
  13. ↑ "调查：四分之三本地人 比12个月前更有信心识别诈骗电话及短信" (in zh-SG). 2023-11-16. https://www.8world.com/singapore/more-singaporeans-confident-at-recognising-scam-calls-and-messages-2295381. 
  14. ↑ Cambosa, Teddy (2023-11-16). "3 out of 4 Singaporeans more confident in recognising scam calls and SMS" (in en-US). https://marketech-apac.com/3-out-of-4-singaporeans-more-confident-in-recognising-scam-calls-and-sms/. 
  15. ↑ Asia, CIO World (2023-11-17). "Navigating Communication Channels and AI Impact" (in en-US). https://cioworldasia.com/2023/11/17/navigating-communication-channels-and-ai-impact/. 
  16. ↑ "Toku acquires Activeo to help more APAC businesses unlock modern". https://ciosea.economictimes.indiatimes.com/news/corporate/toku-acquires-activeo-singapore-to-help-more-apac-businesses-unlock-modern-cx/99255591. 
  17. ↑ "Toku acquires Activeo Singapore to boost transformation capabilities". https://channelasia.tech/article/706560/toku-acquires-activeo-singapore-boost-transformation-capabilities/. 
  18. ↑ "Singapore-based Toku acquires SEA operations of Activeo". https://www.itnews.asia/news/singapore-based-toku-acquires-sea-operations-of-activeo-593031. 
  19. ↑ "Toku Earns Frost & Sullivan's 2023 Southeast Asia Competitive Strategy Leadership Award for Building an Innovative Customer Experience as a Service (CXaaS) Platform That Boosts Contact Center Performance across Asia-Pacific" (in en). 2023-12-05. https://www.asiaone.com/business/toku-earns-frost-sullivans-2023-southeast-asia-competitive-strategy-leadership-award. 
  20. ↑ "Singapore’s fastest-growing companies 2024" (in en). The Straits Times. ISSN 0585-3923. https://www.straitstimes.com/multimedia/graphics/2024/01/fastest-growing-companies-2024/index.html?shell. 
  21. ↑ "Tech in Asia - Connecting Asia's startup ecosystem". https://www.techinasia.com/investors-pouring-money-vietnams-startups. 
  22. ↑ "Toku Steps up Efforts to Eliminate Call Frauds". https://www.telecomreviewasia.com/index.php/news/industry-news/2812-toku-steps-up-efforts-to-eliminate-call-frauds-in-singapore. 
  23. ↑ "Toku's Communication API is used by Southeast Asian ride-hailing giant Gojek". https://tembusupartners.com/tokus-communication-api-is-used-by-southeast-asian-ride-hailing-giant-gojek/. 
  24. ↑ "Toku's Cloud Communication APIs wins at the SBR Technology Excellence Awards 2022". https://sbr.com.sg/co-written-partner/event-news/tokus-cloud-communication-apis-solution-wins-sbr-technology-excellence-awards-2022. 




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