Company:Angel
| Type | Subsidiary of Genesys Telecommunications Laboratories |
|---|---|
| Industry | Telecom |
| Founded | 1999 |
| Headquarters | Daly City, CA |
Key people | Paul Segre (President & CEO) |
Number of employees | 130 |
| Website | www.genesys.com/angel |
Angel.com Incorporated was an American telecommunications company supplying interactive voice response, call center technology, and voice applications to businesses over the internet using the software as a service model. Angel was acquired in 2013 by Genesys and rebranded as Genesys Premier Edition.[1]
History
Angel was developed in 1997 by Michael J. Saylor, the CEO of MicroStrategy, as DSS Telecaster and DSS Broadcaster[2] which were then merged into Angel.com.[clarification needed] Originally it was planned as a telecaster, but became a provider of hosted interactive voice response; the firm signed its first small business customers at the end of 2001.
Angel.com was incorporated on April 30, 2008. In 2009, Dave Rennyson, former VP of Sales at Angel, was named President and COO[3] replacing long-time CEO Michael Zirngibl. In 2011, the firm introduced Voice for Twitter[4] Voice for Facebook,[5] and Voice for Chatter (Salesforce.com's internal social network).[6]
In August 2012, the firm introduced Lexee,[7] an extension of its SaaS telephony platform that enabled publication of voice simultaneously on both Telephony platforms and mobile devices.
Angel.com shed the ".com" from its publicly branded name in August 2010.[8]
Acquisition
In March 2013, Genesys, a California-based customer experience and call center technology company, acquired Angel as a subsidiary . Genesys integrated Angel's cloud-based self-service contact center and re-branded the service as Genesys Cloud.[9] As of June 2014, Angel.com has migrated to Genesys.com/Angel.[10]
References
- ↑ "Genesys Unveils New Solutions for Contact Centers of All Sizes". http://www.smartcustomerservice.com/Articles/News-Features/Genesys-Unveils-New-Solutions-for-Contact-Centers-of-All-Sizes-93389.aspx.
- ↑ "Microstrategy Telecaster Delivers E-Business Intelligence to Customers Directly Via the Telephone". The On-Line Executive Journal for Data-Intensive Decision Support (DSstar, discontinued in 2004). Tabor Communications. 1999-09-21. Archived from the original on April 25, 2012. https://web.archive.org/web/20120425063434/http://www.tgc.com/dsstar/99/0921/101008.html. Retrieved 2013-01-28.
- ↑ "David Rennyson Named as New President and COO of Angel.com". PRWeb (Vocus). 2009-03-23. http://www.prweb.com/releases/angel/IVR/prweb2254044.htm. Retrieved 2013-01-28.
- ↑ Crandell, Christine (2011-09-11). "An Angel Brings Voice to Twitter". Forbes. https://www.forbes.com/sites/christinecrandell/2011/09/11/an-angel-brings-voice-to-twitter-2/. Retrieved 2013-01-28.
- ↑ Carr, David F. (2011-08-03). "Facebook, Twitter Posts Can Be Voice Recordings". The BrainYard. InformationWeek. http://www.informationweek.com/thebrainyard/news/social_networking_consumer/231300130. Retrieved 2013-01-28.
- ↑ Carr, David F. (2011-09-20). "Salesforce.com Chatter Gets Smart". The BrainYard. InformationWeek. http://www.informationweek.com/thebrainyard/news/social_networking_private_platforms/231601724. Retrieved 2013-01-28.
- ↑ Crandell, Cloutier (2012-08-13). "Angel Unveils a More Personalized Customer Experience With Introduction of Lexee From Angel Labs". marketwired. http://www.marketwired.com/press-release/angel-unveils-more-personalized-customer-experience-with-introduction-lexee-from-1689968.htm/. Retrieved 2012-08-13.
- ↑ "Angel Launches Angel 4 next-generation, enterprise communications platform in the cloud". Call Centre Clinic. 2010-08-24. Archived from the original on April 25, 2012. https://web.archive.org/web/20120425155447/http://www.callcentreclinic.com/news/call-centre-solutions/angel-launches-angel-4-next-generation-enterprise-communications-platform-in-the-cloud-44134.htm. Retrieved 2013-01-28.
- ↑ "Genesys Completes Acquisitions of Angel.com and Utopy". Business Wire. March 18, 2013. http://www.businesswire.com/news/home/20130318005967/en/Genesys-Completes-Acquisitions-Angel.com-Utopy#.U1aPQ6LiySo.
- ↑ "Genesys.com/Angel". http://www.genesys.com/angel.
External links
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