Company:Dixons Carphone

From HandWiki
Revision as of 09:01, 26 November 2022 by TextAI2 (talk | contribs) (correction)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Short description: British electrical and telecommunications retailer
Dixons Carphone plc
TypePublic limited company
LSE: [Script error: No such module "Stock tickers/LSE". DC.]
FTSE 250 Component
IndustryConsumer electronics
PredecessorDixons Retail
Carphone Warehouse Group
Founded7 August 2014; 9 years ago (2014-08-07)
HeadquartersLondon, England, UK
Number of locations
900 stores (2021)[1]
Area served
United Kingdom
Ireland
Mainland Europe
Key people
Ian Livingston
(Chairman)
Alex Baldock
(Group Chief Executive)
RevenueDecrease £10,170 million (2020)[2]
Increase £(28) million (2020)[2]
Increase £(163) million (2020)[2]
Number of employees
36,000 (2021)[1]
Websitewww.dixonscarphone.com

Dixons Carphone plc is a British multinational electrical and telecommunications retailer and services company headquartered in London, England.[3] It was formed on 7 August 2014, by the merger of Dixons Retail and Carphone Warehouse Group. It is listed on the London Stock Exchange, and is a constituent of the FTSE 250 Index.

The company operates under a number of brands in the United Kingdom , Ireland and mainland Europe. These include Currys PC World, Team Knowhow and Carphone Warehouse in the United Kingdom; Dixons Travel in airports in the United Kingdom, Ireland and Oslo; Currys PC World and Carphone Warehouse in the Republic of Ireland; Elkjøp in Norway; Elgiganten/Gigantti in the other Nordic countries; and Kotsovolos in Greece.

The business is due to be renamed as Currys plc in September 2021. It will also replace its PC World, Team Knowhow and Carphone Warehouse brands with the existing Currys brand.[4]

History

Following shareholder agreement in July 2014, the £3.8 billion merged entity was launched on 7 August 2014; on the first day of trading the shares in the merged business were owned 50:50 by the former Dixons Retail and former Carphone Warehouse shareholders.[5][6] Carphone Warehouse's Sir Charles Dunstone was appointed chairman, and Sebastian James became Chief Executive.[7]

On the first day of trading, the company opened Carphone Warehouse concessions in seven PC World or Currys stores.[8] In December 2016, Dixons and SSE, a domestic energy supplier, announced a partnership to provide "connected home" services in the United Kingdom.[9]

In January 2018, Sebastian James resigned as Chief Executive to become President and Managing Director of Boots UK.[10] Alex Baldock left his previous role as Chief Executive of Shop Direct (the company responsible for brands such as Very and Littlewoods) to succeed James as Chief Executive of Dixons Carphone.[11]

In March 2019, Dixons Carphone was given a £29.1m fine from the Financial Conduct Authority (FCA) for misselling its service of Geek Squad. The FCA found that the company's staff were trained to sell the service to customers who already had an insurance cover.[12] During the period under investigation, between 1 December 2008 and 30 June 2015, Carphone Warehouse sold Geek Squad policies worth more than £444.7m.[13]

Dixons Carphone did not contest the FCA's findings and qualified for a 30% discount, reducing the fine from £41.6m.[14] In June 2019, shares in Dixons Carphone fell almost 20% following a significant decline in full year profits, mainly caused by consumers' growing delay in upgrading their mobile phones.[15]

On 3 April 2020, the company permanently closed 531 standalone Carphone Warehouse stores that were solely focused on telephone devices. Subsequently, 3,000 job positions related to the affected stores were cut. According to the firm, the reason behind the closure of the stores was the online shift of customers and a lesser extent of phone upgrades. Carphone Warehouse shops continue providing telephone services.[16] Following the spread of the COVID-19 pandemic, on 4 August 2020, Dixons Carphone announced additional 800 job cuts in order to reduce the costs caused by the pandemic. The company also announced its plans to re-organise its operations in their bigger stores. Regarding the decision, the firm's chief operating officer stated that they wanted "to empower store leadership teams, create a flatter management structure and make it easy for customers to shop with us."[17]

Operations

The company owns the following brands:[18]

United Kingdom and Ireland

  • Currys PC World – specialises in home electronics, household appliances and computing
  • Carphone Warehouse – a mobile phone retailer; had stand-alone shops until March 2020, now operates within Currys PC World stores[19]
    • Carphone Warehouse in Ireland closed down on 21 April 2021.[20]
  • iD Mobile – a mobile virtual network operator
  • Team Knowhow (rebranded from Knowhow in July 2017) – a provider of after sales product support and cover; provides home delivery, installations and repairs
  • Dixons Travel – a retailer operating in the main airports in the United Kingdom, Dublin Airport in Ireland, and on board P&O's cruise ship Ventura
    • Dixons Travel ceased operations on 28 April 2021.[21]

Northern Europe

  • Elgiganten – ("Electrical Giant") sells home electronics and household appliances in Denmark and Sweden
  • Elkjøp – ("Electrical Buy") sells home electronics and household appliances in Norway
  • Gigantti – ("Giant") sells home electronics and household appliances in Finland
  • Dixons Travel – operating in Oslo Airport

The KnowHow brand is also present in the Nordic stores.

Southern Europe

  • Kotsovolos – sells home electronics and household appliances in Greece

Data security breaches

The group was fined £400,000 by the Information Commissioner in January 2018, as a result of unauthorised access to the personal data of over three million customers in 2015.[22]

A further security breach, said to affect 1.2 million customers, was reported by the company in June 2018.[23] The number of customers affected was later increased to 10 million.[24]

Tech support

In May 2020, Dixons Carphone has offered free phones, networking and a dedicated phone line enabling services, to help hundreds of elderly citizens, who feel trapped and alone through the COVID-19 pandemic.[25]

References

  1. ↑ 1.0 1.1 "About us". Dixons Carphone. https://www.dixonscarphone.com/. 
  2. ↑ 2.0 2.1 2.2 "Annual Results 2019/20". Dixons Carphone. https://www.dixonscarphone.com/sites/dixons-carphone-v2/files/results%20and%20presentation/Dixons-Carphone-Full-Year-Results-Statement-2019-20.pdf. 
  3. ↑ Dixons Carphone, Company Information Service, https://find-and-update.company-information.service.gov.uk/company/07105905, retrieved 28 February 2021 
  4. ↑ Onita, Laura (13 May 2021). "Dixons, PC World and Carphone Warehouse to disappear in Currys rebrand". The Telegraph. https://www.telegraph.co.uk/business/2021/05/13/pc-world-carphone-warehouse-disappear-currys-rebrand/. 
  5. ↑ "Dixons and Carphone warehouse merge to exploit internet of things". Marketing Week. 15 May 2014. http://www.marketingweek.co.uk/sectors/retail/news/dixons-and-carphone-warehouse-merge-to-exploit-internet-of-things/4010505.article. 
  6. ↑ "Dixons and Carphone Warehouse shares drop on merger". BBC News. 15 May 2014. https://www.bbc.co.uk/news/business-27420599. 
  7. ↑ Ruddick, Graham (15 May 2014). "Carphone Warehouse and Dixons agree £3.8bn merger". Daily Telegraph. https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10832594/Carphone-Warehouse-and-Dixons-agree-3.8bn-merger.html. 
  8. ↑ "Dixons Carphone unveils new stores". 7 August 2014. https://www.bbc.co.uk/news/uk-28689236. 
  9. ↑ "Dixons Carphone joins with energy supplier SSE for UK 'connected home' venture" (in en). Reuters. 2016-12-14. https://uk.reuters.com/article/uk-dixons-carphone-sse-jointventure-idUKKBN143004. 
  10. ↑ Slawson, Nicola (2018-01-20). "Dixons Carphone CEO will step down to run chemist chain Boots" (in en-GB). The Guardian. ISSN 0261-3077. https://www.theguardian.com/uk-news/2018/jan/20/dixons-carphone-ceo-sebastian-james-will-step-down-to-run-chemist-chain-boots. 
  11. ↑ Boland, Hannah (2018-01-19). "Dixons Carphone hires Shop Direct's Baldock to top role after chief executive quits for Boots" (in en-GB). The Telegraph. ISSN 0307-1235. https://www.telegraph.co.uk/business/2018/01/19/dixons-carphone-hires-shop-directs-baldock-top-role-chief-executive/. 
  12. ↑ Jahshan, Elias (2019-03-13). "Dixons Carphone slugged with £29m fine for mis-selling mobile insurance" (in en-GB). https://www.retailgazette.co.uk/blog/2019/03/dixons-carphone-slugged-with-29-1m-fine-for-mis-selling-mobile-insurance/. 
  13. ↑ "Geek Squad fine over insurance mis-selling" (in en-GB). 2019-03-13. https://www.bbc.com/news/business-47551496. 
  14. ↑ Chapman, Ben (2019-03-13). "Dixons Carphone fined £29m for pushing phone insurance customers didn't need" (in en). https://www.independent.co.uk/news/business/news/dixons-carphone-warehouse-fine-geek-squad-phone-insurance-fca-a8820416.html. 
  15. ↑ Kollewe, Julia (2019-06-20). "Dixons Carphone reveals big losses at mobile phone shops" (in en-GB). The Guardian. ISSN 0261-3077. https://www.theguardian.com/business/2019/jun/20/dixons-carphone-reveals-big-losses-at-mobile-phone-shops. 
  16. ↑ Provan, Sarah; Eley, Jonathan (17 March 2020). "Dixons Carphone Warehouse closes 530 UK stores with loss of 3,000 jobs". Financial Times. https://www.ft.com/content/98253d92-6823-11ea-a3c9-1fe6fedcca75. 
  17. ↑ Eley, Jonathan (4 August 2020). "Dixons Carphone to axe 800 jobs in revamp of operations". Financial Times. https://www.ft.com/content/cfad0d98-7995-46fb-9f3f-0ae260541884. 
  18. ↑ "Brands". Dixons Carphone. http://www.dixonscarphone.com/who-we-are/our-brands. 
  19. ↑ "Carphone store closures to cost 2,900 jobs" (in en-GB). BBC News. 17 March 2020. https://www.bbc.com/news/business-51923295. 
  20. ↑ "Information - Carphone Warehouse, Ireland". https://www.carphonewarehouse.ie/info. 
  21. ↑ Partridge, Joanna (2021-04-28). "Dixons Carphone to close all airport stores after tax-free shopping scrapped" (in en-GB). The Guardian. ISSN 0261-3077. https://www.theguardian.com/business/2021/apr/28/dixons-carphone-to-close-all-airport-stores-after-tax-free-shopping-scrapped. 
  22. ↑ "Carphone Warehouse fined £400,000 after serious failures placed customer and employee data at risk". Information Commissioner's Office. 10 January 2018. https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2018/01/carphone-warehouse-fined-400-000-after-serious-failures-placed-customer-and-employee-data-at-risk/. 
  23. ↑ "Investigation Into Unauthorised Data Access". RNS London Stock Exchange. 13 June 2018. http://otp.investis.com/clients/uk/dixons_carphone_plc1/rns/regulatory-story.aspx?cid=1408&newsid=1053062. 
  24. ↑ "Nine million more hit by Dixons data breach" (in en-GB). BBC News: Business. 31 July 2018. https://www.bbc.com/news/business-45016906. 
  25. ↑ "Dixons Carphone provides free tablets, connectivity and tech support to vulnerable older people". May 2020. https://www.pcr-online.biz/2020/05/20/dixons-carphone-provides-free-tablets-connectivity-and-tech-support-to-vulnerable-older-people/. 




Retrieved from "https://handwiki.org/wiki/index.php?title=Company:Dixons_Carphone&oldid=2430926"