Company:Aisera
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| Type | Private company |
|---|---|
| Industry | Artificial Intelligence |
| Founded | February 2017 |
| Headquarters | San Francisco, California |
| Website | Aisera.com |
Aisera, founded in 2017 and headquartered in Palo Alto (California) is an artificial intelligence (AI) company using AI to enhance employee and customer experiences. Aisera’s platform enhances the service experience for information technology, cloud computing, customer service, and operations. The Aisera platform allows users to automate any repetitive requests, tasks, and workflows related to customer service, IT, sales and operations by integrating with other applications.
Aisera’s Service Experience platform uses natural language processing (NLP) and deep learning algorithms to enable businesses to automate their customer service, employee support, IT operations and contact center processes. The platform integrates[1] with various applications and can be used to handle a range of service and support tasks including customer inquiries, routing customer requests to the appropriate teams or agents, providing personalized recommendations to customers, and provisioning other tasks.
Aisera focuses on automating operations and support to help improve the employee experience, customer experience, operations experience, and voice experience.[2]
The four main product offerings focus on delivering AI-driven Service Experiences to automate operations and support for Customer Experience, Employee Experience, AI for IT Operations, and Voice Experience. These four products respectively are AI Service Desk, AI Customer Service, AIOps and AI Contact Center.
History
Aisera was co-founded in 2017 by Muddu Sudhakar[3] and Christos Tryfonas[4]. Sudhakar and Tryfonas together have combined experience of 40 years in the technology industry, with a background in software engineering, product management, computer science, and engineering. Prior to leading Aisera, Sudhakar and Tryfonas have held positions at companies such as Splunk, ServiceNow, Oracle, VMWare, and more. Sudhakar currently is the CEO of Aisera and is responsible for the overall direction and strategy of the company. Tryfonas is the Chief Architect at Aisera and played a key role in developing the company’s AI and ML-based service platform.
AIsera is a privately held company headquartered in the U.S., with additional offices in Greece, Canada, and India. It has a sizable partner network that gives it a broad geographic presence.
Backed by investors, Aisera has raised $90 million in funding from investors such as Goldman Sachs, Zoom Video Communications, Thoma Bravo, True Ventures, Menlo Ventures, Norwest Venture Partners, Khosla Ventures, First Round Capital, Webb Investment Network and Sherpalo.[5]
In the News
Aisera has received recognition for its innovative use of AI and ML in customer service. In 2017, the company was named a Cool Vendor in AI for Customer Service by Gartner, a leading technology research and advisory firm. In 2018, Aisera was named one of the top 50 AI companies to watch by CB Insights, a market intelligence platform and gained recognition from Forbes’ 2020 Top 50 Most Promising AI Firms[6]
In 2022 Aisera was recognized for leading category scores in the Forrester Wave™ in Chatbot IT Operations[7]. Additionally, Aisera has also been recognized for its growth in Deloitte’s Fast 500 Technology companies[8] and recognized by crozdesk for Happiest Users, Quality Choice and Trusted Vendor. G2 also award Aisera for ITSM Momentum Leader, ITSM High Performer, and Help Desk High Performer for Winter 2023.
See also
- IT service management
- AIOps
- Chatbot
References
- ↑ PRNewswire (2022-12-20). "Aisera Announces Integration of its AI-powered Service Experience" (in en-US). https://martechseries.com/predictive-ai/ai-platforms-machine-learning/aisera-announces-integration-of-its-ai-powered-service-experience-solution-with-zendesks-sunshine-platform/.
- ↑ David, Emilia. "How AI service startup Aisera is helping companies embrace machine learning to automate tasks" (in en-US). https://www.businessinsider.com/how-ai-startup-aisera-helping-companies-automate-tasks-2022-9.
- ↑ "Muddu Sudhakar | CEO - Aisera" (in en). https://councils.forbes.com/profile/Muddu-Sudhakar-CEO-Aisera/15174597-4bb4-43fd-b876-80e7f917a17c.
- ↑ Christos, Tryfonas. "Christos Tryfonas on Linkedin". https://www.linkedin.com/in/ctryfonas/.
- ↑ Aisera. "Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk's Sunshine Platform" (in en). https://www.prnewswire.com/news-releases/aisera-announces-integration-of-its-ai-powered-service-experience-solution-with-zendesks-sunshine-platform-301706884.html.
- ↑ Ohnsman, Alan. "AI 50 2020: America’s Most Promising Artificial Intelligence Companies" (in en). https://www.forbes.com/sites/alanohnsman/2020/07/03/ai-50-americas-most-promising-artificial-intelligence-companies/.
- ↑ "The Forrester Wave™: Chatbots For IT Operations, Q4 2022" (in en). https://www.forrester.com/report/the-forrester-wave-tm-chatbots-for-it-operations-q4-2022/RES176420#:~:text=In%20our%2033-criterion%20evaluation%20of%20providers%20of%20chatbots%20for%20IT%20operations,%20we%20identified%20the%2011%20most%20significant%20ones%20%E2%80%94%20Aisera,%20Amelia,%20Avaamo,%20DRYiCE,%20Espressive,%20IBM,%20Inbenta,%20Kore.ai,%20Microsoft,%20Moveworks,%20and%20ServiceNow.
- ↑ "2022 Technology Fast 500 Award Winners" (in en-us). https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html.
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