Company:Amdocs

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Short description: Israeli-founded software company
Amdocs Limited
TypePublic company
IndustrySoftware
PredecessorAurec Information & Directory Systems
Founded1982; 42 years ago (1982) in Israel[1]
Founders
  • Avinoam Naor
  • Boaz Dotan
  • Morris Kahn
Headquarters
  • Chesterfield, Missouri, United States (corporate)
  • Saint Peter Port, Guernsey (registered office)
Key people
  • Shuky Sheffer (CEO)
  • Tamar Rapaport-Dagim (CFO & COO)
RevenueIncrease US$4.89 billion (2023)[2]:1
Increase US$698 million (2023)[2]:14
Decrease US$543 million (2023)[2]:4
Total assetsDecrease US$6.39 billion (2022)
Total equityDecrease US$3.52 billion (2022)
Number of employees
30,288 (2022)
Websiteamdocs.com
Footnotes / references
Financials (As of September 2022).[3]

Amdocs (Hebrew: אמדוקס‎) is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.

Overview

Amdocs provides software and services for communications and media service providers.[4] The company operates in 85 countries,[5] with its headquarters in St. Louis, Missouri,[6] and has approximately 30,000 employees globally as of 2022.[7] Shuky Sheffer is the chief executive officer (CEO) and president.[8] Amdocs has been traded on the Nasdaq global select market since December 2013.[9]

History

Early years and IPO

Amdocs was founded in 1982 in Israel as an offshoot of the Israeli phone directory company Golden Pages, which was owned by the Aurec Group headed by Morris Kahn.[10] Together with others at Golden Pages, Kahn developed a billing software program for phone directory companies and with Boaz Dotan established a company called Aurec Information & Directory Systems to market this product.[11] In 1982, Boaz Dotan became Amdocs' first President and CEO.[11]

In 1985, Southwestern Bell Corporation acquired a 50 percent ownership share of Aurec Information & Directory Systems, and its name was changed to Amdocs. Within two years, the Aurec Group sold off all its holdings in Amdocs for almost US$1 billion.[11] Between 1990 and 1995, Amdocs took its initial diversification steps, expanding first into the wireline telephony market and then the mobile space.[12] Avi Naor replaced Dotan in 1995.[13] In June 1998, Amdocs held an initial public offering on the New York Stock Exchange.[11]

Expansion

Following its IPO, Amdocs expanded by acquiring additional billing and customer relationship management companies and building its application creation capabilities.[14] In 1999, the company moved into managed services when it acquired International Telecommunication Data System Corporation.[15] Companies acquired in the early 2000s include DST Innovis,[16] Cramer Systems,[17] and Sigvalue.[18] Dov Baharav succeeded Naor as CEO in 2002,[13] and Eli Gelman held the role starting in November 2010.[19]

Amdocs continued to expand via mergers and acquisitions in the 2010s, purchasing firms such as Bridgewater Systems in 2011,[20] the business support system portion of Comverse Technology,[21] and content monetization, processing and distribution software company Vubiquity in 2018.[22] Shuky Sheffer replaced Gelman as Amdocs' President and CEO in October 2018.[8] Amdocs acquired Openet, a provider of 5G charging, policy and cloud technologies, in 2020.[23] Amdocs further expanded into cloud computing in 2021 with the acquisitions of Sourced, a Canadian company specializing in cloud transitioning.[24]

Amdocs launched a generative AI framework in 2023 called amAIz, designed for telecommunications service providers[25] and built using Nvidia's AI foundry service, which runs on Microsoft Azure.[26]

Controversy

In early 2000, federal agencies conducted a counterintelligence investigation to determine if Amdocs was being used by Israel to eavesdrop on U.S. government communications. The investigation found no evidence of such activity.[27]

However, subsequent reports and allegations have suggested a more nuanced situation. Notably, concerns were raised about the security of sensitive U.S. communication systems and the possibility of unauthorized access or espionage. For instance, allegations of systemic communication security breaches at U.S. government agencies, including law enforcement, pointed towards potential exploitation of Amdocs' extensive access to U.S. call data. Although direct evidence linking Amdocs to espionage activities was not established, the complexity of these allegations indicates that Amdocs' products may have been used by individuals for malicious purposes.[28]

According to the Spy Cables (a series of leaked documents from global intelligence agencies), in 2009 the South African State Security Agency suspected Amdocs was being used by Mossad to spy on South African citizens by tapping mobile phones to gather information.[29]

See also

References

  1. ↑ "Amdocs Website". Amdocs.com. http://www.amdocs.com. 
  2. ↑ 2.0 2.1 2.2 "Fourth Quarter Results for Fiscal 2023". Amdocs. November 7, 2023. https://investors.amdocs.com/news-releases/news-release-details/fourth-quarter-results-fiscal-2023. 
  3. ↑ "Amdocs Limited Fiscal 2022 Annual Report (Form 20-F)". U.S. Securities and Exchange Commission. 13 December 2022. https://www.sec.gov/ix?doc=/Archives/edgar/data/0001062579/000119312522303803/d315842d20f.htm. 
  4. ↑ Brown, Lisa (September 13, 2017). "Amdocs buys land for new office campus in Israel". St. Louis Post-Dispatch. https://www.stltoday.com/news/local/business/amdocs-buys-land-for-new-office-campus-in-israel/article_893f9be9-0f70-5a38-8ce8-3bb8f854ec1e.html. 
  5. ↑ Reich, Dror (January 31, 2018). "Amdocs to Acquire Premium Content Provider Vubiquity for $224 Million". Calcalistech. https://www.calcalistech.com/ctech/articles/0,7340,L-3730888,00.html. 
  6. ↑ "2022 Annual Report". Amdocs. September 30, 2022. https://www.amdocs.com/insights/annual-report/annual-report-2022. 
  7. ↑ "Form 20-F". Amdocs. December 13, 2022. p. 53. https://investors.amdocs.com/node/15371/html. 
  8. ↑ 8.0 8.1 Feldt, Brian (August 1, 2018). "Amdocs names new CEO as it reaches $1 billion quarterly revenue mark for first time in company history". St. Louis Post-Dispatch. https://www.stltoday.com/business/local/amdocs-names-new-ceo-as-it-reaches-1-billion-quarterly-revenue-mark-for-first-time/article_af729d6d-481b-50c5-b9ec-a52dc7b3e841.html. 
  9. ↑ "Data Technical News #2013 - 58 Amdocs Management Limited to Begin Listing on NASDAQ on Friday, December 20, 2013". https://nasdaqtrader.com/TraderNews.aspx?id=dtn2013-58. 
  10. ↑ "#937 Morris Kahn". Forbes.com. 12 February 2010. https://www.forbes.com/lists/2010/10/billionaires-2010_Morris-Kahn_C4EV.html. 
  11. ↑ 11.0 11.1 11.2 11.3 Georgi, Anat; Grimland, Guy (9 May 2011). "Confessions of a 'start-up junkie'". Haaretz. https://www.haaretz.com/1.5009992. 
  12. ↑ "Amdocs Ltd.". International Directory of Company Histories, Vol. 47. St. James Press. 2002. 
  13. ↑ 13.0 13.1 Yom Tov, Shirley (March 13, 2002). "Avi Naor steps down as Amdocs CEO, CFO Dov Baharav takes over". The Marker. https://www.themarker.com/misc/2002-03-13/ty-article/0000017f-f47c-d044-adff-f7fd58520000. 
  14. ↑ Le Meistre, Ray; Baumgartner, Jeff (February 5, 2013). "Amdocs Ain't What It Used to Be". Light Reading. https://www.lightreading.com/finance/amdocs-ain-t-what-it-used-to-be. 
  15. ↑ "Amdocs plans acquisition to increase billing business". Bloomberg News. September 8, 1999. https://www.nytimes.com/1999/09/08/business/company-news-amdocs-plans-acquisition-to-increase-billing-business.html. 
  16. ↑ "DST Innovis sells for $238 million". July 5, 2005. https://www.bizjournals.com/sacramento/stories/2005/07/04/daily4.html. 
  17. ↑ Willing, Nicole (July 19, 2006). "Amdocs Snaps Up Cramer". https://www.lightreading.com/oss-bss-cx/amdocs-snaps-up-cramer. 
  18. ↑ "Amdocs to buy Israel's SigValue for $85 mln-report". January 21, 2007. https://www.reuters.com/article/amdocs-sigvalue/amdocs-to-buy-israels-sigvalue-for-85-mln-report-idUSL0310324020070103. 
  19. ↑ Baumer, Lilach (January 8, 2018). "Amdocs CEO Eli Gelman to Step Down Effective October 2018". https://www.calcalistech.com/ctech/articles/0,7340,L-3743488,00.html. 
  20. ↑ "Amdocs Buys Bridgewater Systems" (in en). https://www.forbes.com/2011/06/17/amdocs-to-acquire-bridgewater-systems-marketnewsvideo.html. 
  21. ↑ Bicheno, Scott (April 30, 2015). "Amdocs acquires Comverse BSS business for $272m". https://telecoms.com/418812/amdocs-acquires-comverse-bss-business-for-272m/. 
  22. ↑ Reim, Garrett (January 31, 2018). "Vubiquity to Be Acquired for $224 Million by Amdocs". https://labusinessjournal.com/news/2018/jan/31/vubiquity-be-acquired-224-million-amdocs/. 
  23. ↑ https://www.fiercetelecom.com/telecom/amdocs-wraps-up-180-million-deal-to-buy-openet
  24. ↑ Goovaerts, Diana (May 13, 2021). "Amdocs scoops up Sourced for $75M to boost cloud migrations". Fierce Telecom. https://www.fiercetelecom.com/telecom/amdocs-scoops-up-sourced-for-75m-to-boost-cloud-migrations. 
  25. ↑ Morris, Anne (June 5, 2023). "Amdocs tempts telcos with generative AI support". Light Reading. https://www.lightreading.com/ai-machine-learning/amdocs-tempts-telcos-with-generative-ai-support. 
  26. ↑ Sbeglia Nin, Catherine (November 16, 2023). "Amdocs will use the Nvidia AI foundry service to build custom large language models for telcos". RCR Wireless News. https://www.rcrwireless.com/20231116/ai-ml/amdocs-to-create-telco-specific-genai-models-using-nvidia-service. 
  27. ↑ Johnston, David (May 6, 2000). "Israeli Spy Inquiry Finds Nothing, Officials Say". https://www.nytimes.com/2000/05/06/us/israeli-spy-inquiry-finds-nothing-officials-say.html. 
  28. ↑ "Flashback: Vast Israeli Spy Network Dismantled in US – Le Monde". July 21, 2022. https://israelpalestinenews.org/flashback-vast-israeli-spy-network-dismantled-in-us-le-monde/. 
  29. ↑ "Spy Cables: Were Israeli spies tapping SA cellphones?" (in en-US). https://www.news24.com/news24/spy-cables-were-israeli-spies-tapping-sa-cellphones-20150430. 

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