Company:NewVoiceMedia

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NewVoiceMedia
FoundersAshley Unitt and Richard Pickering
Headquarters
Basingstoke
,
England , United Kingdom
Area served
International
Key people
  • Dennis Fois, CEO
  • Guy Sochovsky, CFO
  • Ashley Unitt, Co-Founder & Chief Scientist
ProductsContactWorld
ServicesCloud-based customer service
Revenue£44.5 million (2015)[1]
Number of employees
360 (2017)[2]
Websitenewvoicemedia.com

NewVoiceMedia was a cloud service company based in Basingstoke, England .[3] The company's ContactWorld platform uses customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.[4][5][6] The company works in 128 countries, with numerous large organisations including: MobileIron, Truphone, Parcelforce, and the Canadian Cancer Society.[5][7][8][9][2]

History

Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.[3][4]

In May 2010, NewVoiceMedia received £4 million (US$6.3 million) in a Series A round of funding.

Jonathan Gale was appointed CEO in Feb 2011 and led the company through rapid growth and a series of significant fund raising rounds which fuelled product development and international expansion.

The company received £2.5 million (US$4 million) in August 2011.[3] In 2013, it raised more than £35.2 million (US$55 million) via a £12.8 million (US$20 million) round in January and in September, it raised an additional £22.4 million (US$35 million).[6][7][10][11] By 2014, the company had raised more than £99 million in funding including a £32 million (US$50 million) Series E in July of that year.[12][13]

In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.[14] In 2015, the London Stock Exchange named NewVoiceMedia as one of the 1,000 Companies to Inspire Britain.[15]

NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in funding in January 2016 from several venture capital funds and Salesforce.[16] The company's total funding has reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[17] In 2017, NewVoiceMedia was included on Forbes Cloud 100 list[18] and positioned as a 'leader' in Gartner's Magic Quadrant for Contact Centre as a Service, Western Europe.[19]

In January 2018, Dennis Fois was appointed as CEO. NewVoiceMedia was acquired in November 2018 by Vonage Inc for US$350 million.

References

  1. ↑ Fast-Growing Cloud Customer Care Specialist Raises $30 Million, 28 January 2016, Clancy, Heather, Fortune Magazine
  2. ↑ 2.0 2.1 "NewVoiceMedia". Forbes. https://www.forbes.com/companies/newvoicemedia/. 
  3. ↑ 3.0 3.1 3.2 Cardy, Todd (1 August 2011). "NewVoiceMedia closes £2.5 million second round". Vitesse Media. http://www.growthbusiness.co.uk/news-and-market-deals/fundraising-deals/1644698/newvoicemedia-closes-25-million-second-round.thtml. 
  4. ↑ 4.0 4.1 Chowdhry, Amit (10 July 2014). "Cloud-Based Virtual Call Center Company NewVoiceMedia Raises $50M". https://www.forbes.com/sites/amitchowdhry/2014/07/10/cloud-based-virtual-call-center-company-newvoicemedia-raises-50m/. 
  5. ↑ 5.0 5.1 Donnelly, Caroline. "RAC drives customer care to the cloud with NewVoiceMedia and Salesforce". TechTarget. http://www.computerweekly.com/feature/RAC-drives-customer-care-to-the-cloud-with-NewVoiceMedia-and-Salesforce. 
  6. ↑ 6.0 6.1 Knowles, Jamillah (29 January 2013). "NewVoiceMedia raises $20 million to expand its cloud contact centre services in the US". The Next Web, Inc. https://thenextweb.com/insider/2013/01/29/newvoicemedia-raises-20-million-to-expand-its-cloud-contact-centre-services-in-the-us/. 
  7. ↑ 7.0 7.1 Ludwig, Sean (29 January 2013). "Cloud call center biz NewVoiceMedia sings its way to $20M in new funds". VentureBeat. https://venturebeat.com/2013/01/29/newvoicemedia/. 
  8. ↑ Garfield, Richard (20 May 2015). "NewVoiceMedia grows international business by more than 500 per cent". Newsquest Media (Southern) Ltd. http://www.hampshirechronicle.co.uk/business/12961628.Impressive_international_growth_for_Basing_View_firm/. 
  9. ↑ Smilansky, Oren. "The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts". Information Today Inc. http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-2015-CRM-Service-Elite-NewVoiceMedia-Helps-Cancer-Charity-with-Fundraising-Efforts-102030.aspx. 
  10. ↑ Lunden, Ingrid (9 July 2014). "NewVoiceMedia Raises Another $50M For Its Cloud-Based Contact Centers". AOL Inc. https://techcrunch.com/2014/07/09/newvoicemedia-raises-another-50m-for-its-cloud-based-contact-centers/. 
  11. ↑ Grant, Rebecca (19 September 2013). "NewVoiceMedia raises $35M to bring call centers to the cloud". VentureBeat. https://venturebeat.com/2013/09/19/newvoicemedia-raises-35m-to-bring-call-centers-to-the-cloud/. 
  12. ↑ "Deals of the day: NewVoiceMedia raises $50 million". Time Inc. 9 July 2014. http://fortune.com/2014/07/09/deals-of-the-day-newvoicemedia/. 
  13. ↑ Wainewright, Phil (14 July 2014). "Wowcher customer service rings up a NewVoiceMedia makeover". Diginomica Ltd. http://diginomica.com/2014/07/14/wowcher-customer-service-rings-newvoicemedia-makeover/#.VcI0X_lVikp. 
  14. ↑ Weinberger, Matt (17 March 2015). "The 13 enterprise startups with the most VC funding". Business Insider Inc. http://www.businessinsider.com/13-cloud-startups-with-the-most-venture-capital-funding-2015-3?op=1. 
  15. ↑ "1000 Companies To Inspire Britain". London Stock Exchange. http://www.lseg.com/resources/1000-companies-inspire-britain/2015/company-search/page/24. 
  16. ↑ NewVoiceMedia to spend big to go Stateside following $30m fundraise, 28 January 2016, Burn-Callander, Rebecca, The Telegraph
  17. ↑ More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions, 28 January 2016, Lunden, Ingrid, TechCrunch
  18. ↑ "Cloud 100 2017 Ranking". Forbes. https://www.forbes.com/cloud100/list/2/#tab:overall. 
  19. ↑ "NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant". Call Centre Helper. https://www.callcentrehelper.com/newvoicemedia-leader-in-gartner-magic-quadrant-117690.htm. 



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