Company:Pypestream

From HandWiki
Pypestream
IndustryEnterprise Artificial Intelligence
Founded2015; 9 years ago (2015) in New York City
FounderRichard Smullen

Pypestream is an American software company that offers a self-service automation platform.[1] The company was founded in 2015 by Richard Smullen, the co-founder of Genesis Media LLC,[2][3][4] and is headquartered in New York City .

Technology

The Pypestream platform drives an engagement interface called a Pype that uses conversational AI within a graphical user interface. It gained popularity due to the high cost of assisted-service engagements versus the minuscule cost of self-service engagements, coupled with the brand-enhancing experience delivered by a Pype.[5][6] It is used for customer service, employee service, recruiting, patient service, traveler service, marketing, and other automated engagement use cases. Pypestream couples AI-driven natural-language understanding (NLU) with a widget-based GUI that encourages pointing, swiping and gestures.[3][7]

History

In late December 2015, Pypestream's mobile application launched in beta.[3][7]

By April 2016, the company had 500 businesses signed up and using the messaging platform, including Washington Gas and Billboard.[3][8] The same year, the company was named in the Red Herring list of 100 most exciting startups in North America[9] and announced a partnership with Discovery Health, the largest medical scheme administrator in South Africa, in order to include the Pypestream technology in the app for members of Discovery Health Medical Scheme.[10] In July 2016, Pypestream partnered with Insurance Thought Leadership to create a messaging platform specialized for insurance customer service. As of 2016, there were over 12,000 businesses using Pypestream since its launch in December 2015.[11]

In February, 2017, Pypestream raised $15 million in funding from Rick Braddock and The Chattergee Group.[12]

In 2018, Pypestream was named one of the four Hot Vendors in Conversational AI by Aragon Research.[13] Its current clients include Allianz, EY, Google, Sling, Brown & Brown, and Shell.[14][1][15] The company has been granted five patents by the U.S. Patent Office[16] and secured $15 million in funding by W.R. Berkley, bringing their total up to $35 million.[1][17]

References

  1. ↑ 1.0 1.1 1.2 "Pypestream raises $15 million for conversational enterprise AI" (in en-US). 2018-12-13. https://venturebeat.com/2018/12/13/pypestream-raises-15-million-for-conversational-enterprise-ai/. 
  2. ↑ Anthony Ha (October 7, 2015). "Pypestream Raises $2M To Help Businesses Talk To Their Customers". Tech Crunch. https://techcrunch.com/2015/10/07/pypestream-seed-funding/. 
  3. ↑ 3.0 3.1 3.2 3.3 Sara Ashley O'Brien (January 12, 2016). "Is this app the call center of the future?". CNN. https://money.cnn.com/2016/01/12/technology/startup-pypestream/. 
  4. ↑ "Pypestream Closes $2M Seed Funding". Finsmes. October 9, 2015. http://www.finsmes.com/2015/10/pypestream-closes-2m-seed-funding.html. 
  5. ↑ Anthony Ha (November 11, 2015). "Pypestream Offers Consumers A New Way To Chat With Businesses". Tech Crunch. https://techcrunch.com/2015/11/11/pypestream-launch/. 
  6. ↑ Christopher Mohr (January 26, 2016). "Customer-Friendly Pypestream System Slashes Labor Costs". Omnichannel Experience. http://www.omnichannelcustomers.com/topics/omnichannelexperience/articles/416580-customer-friendly-pypestream-system-slashes-labor-costs.htm. [yes|permanent dead link|dead link}}]
  7. ↑ 7.0 7.1 João-Pierre S. Ruth (February 22, 2016). "Pypestream's CEO Talks Messaging Between Businesses and Consumers". Xconomy. http://www.xconomy.com/new-york/2016/02/22/pypestreams-ceo-talks-messaging-between-businesses-and-consumers/2/. 
  8. ↑ Lisa Johnston (January 25, 2016). "RIP Hold Times: Pypestream Bringing Customer Service Into The Digital Age". Twice. http://www.twice.com/rip-hold-times-pypestream-bringing-customer-service-digital-age/60224. 
  9. ↑ "Red Herring Crowns Top 100 North American Winners". Red Herring. June 14, 2016. http://www.redherring.com/startups/red-herring-crowns-top-100-north-america-winners/. 
  10. ↑ "Innovative customer service solution for South African medical scheme members". Discovery Holdings. June 7, 2016. http://discovery-holdings-ltd.mynewsdesk.com/pressreleases/innovative-customer-service-solution-for-south-african-medical-scheme-members-1431546. 
  11. ↑ Khari Johnson (July 29, 2016). "Chat startup Pypestream to advise major insurance companies". VentureBeat. https://venturebeat.com/2016/07/29/chat-startup-pypestream-to-advise-major-insurance-companies/. 
  12. ↑ Anthony Ha (February 28, 2017). "Pypestream raises $15M for its customer messaging platform". https://techcrunch.com/2017/02/28/pypestream-series-a/. 
  13. ↑ "Hot Vendors™ in Conversational AI, 2018" (in en-US). https://aragonresearch.com/hot-vendors-in-conversational-ai-2018/. 
  14. ↑ "Conversational AI Outfit Pypestream Raises $15M+". https://callcenterinfo.tmcnet.com/analysis/articles/440675-conversational-ai-outfit-pypestream-raises-15m.htm. 
  15. ↑ "Sling TV Partners with Pypestream to Make Customer Service Capabilities Easily Accessible". https://loyalty360.org/content-gallery/daily-news/sling-tv-partners-with-pypestream-to-make-customer. 
  16. ↑ "Patents Assigned to Pypestream Inc. - Justia Patents Search". https://patents.justia.com/assignee/pypestream-inc. 
  17. ↑ "Conversational A.I. Start-Up Pypestream Brings in $15 Million" (in en). https://cheddar.com/media/conversational-a-i-start-up-pypestream-brings-in-15-million. 



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