ITIL
The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.[1]
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline.
It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, ITIL has been owned by PeopleCert.[2]
History
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.[3]
- In 1989, ITIL was released. It grew to a series of 30 books that recommended and provided IT best practices that focused on and catered for client and business needs.
- In 1993, the examination institute EXIN developed the first certification scheme for ITIL.[4]
- In April 2001, the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury.[5]
- In 2001, ITIL version 2 was released.
- In May 2007, ITIL version 3 was released (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
- In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.[6]
- In July 2011, ITIL 2011 was released.
- In 2013, ITIL was acquired by AXELOS, a joint venture between Capita and the UK Cabinet Office.[7]
- In February 2019, ITIL version 4 was released. The main changes were: to consider end-to-end Service Management from holistic and value-centric perspectives, to align with philosophies such as Agile, DevOps, and Lean, and to reduce the emphasis on IT Service Management in favor of general Service Management.[8]Template:Ugc
- In 2009 and 2011, researchers investigated the benefits of the ITIL implementation.[9][10]
- In June 2021, PeopleCert completed the acquisition of Axelos.
See also
- Application Services Library – A similar framework for application management
- Business Information Services Library (BiSL) – A similar framework for information management and functional management
- ISO/IEC 20000 – An international standard for IT service management
- Tudor IT Process Assessment – A framework for assessment of IT service management maturity
References
- ↑ "it-infrastructure-library" (in en-us). https://www.ibm.com/cloud/learn/it-infrastructure-library.
- ↑ "PeopleCert completes Axelos acquisition". PeopleCert. https://www.peoplecert.org/news-and-announcements/peoplecert-completes-axelos-acquisition. Retrieved 21 Jun 2021.
- ↑ David Clifford; Jan van Bon (2008). Implementing ISO/IEC 20000 Certification: The Roadmap. ITSM Library. Van Haren Publishing. ISBN 978-90-8753-082-2.
- ↑ "EXIN Milestones". https://www.exin.com/about-exin/.
- ↑ "OGC - - CCTA Re-direct Page". 1 April 2003. http://www.ogc.gov.uk/index.asp?id=1878.
- ↑ "ITIL". 2009-07-13. http://www.ogc.gov.uk/guidance_itil.asp.
- ↑ White, Sarah K.; Greiner, Lynn (January 18, 2019). "What is ITIL? Your guide to the IT Infrastructure Library". https://www.cio.com/article/2439501/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html.
- ↑ "ITIL 4". https://wiki.en.it-processmaps.com/index.php/ITIL_4.
- ↑ Marrone, Mauricio; Kolbe, Lutz M. (2011-01-15). "Impact of IT Service Management Frameworks on the IT Organization" (in en). Business & Information Systems Engineering 3 (1): 5–18. doi:10.1007/s12599-010-0141-5. ISSN 1867-0202.
- ↑ Pollard, Carol; Cater-Steel, Aileen (2009-04-14). "Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study". Information Systems Management 26 (2): 164–175. doi:10.1080/10580530902797540. ISSN 1058-0530.
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