Social:Angel and demon customers
From HandWiki
Angel and demon customers is a marketing concept dividing customers into two groups.[1] Angel customers are profitable, whereas demon customers may actually cost a company more to serve than it makes from them.[1] Demon customers attempt to extract as much value as possible out of the seller.[1] Examples of demon customer buying behaviour:
- Buying discounted merchandise designed to boost store traffic, then resell the goods at a profit on eBay.[1]
- Buying a product, apply for rebates, return the purchases, then buy them back at returned merchandise discounts.[1]
References
- ↑ Jump up to: 1.0 1.1 1.2 1.3 1.4 Kotler and Armstrong 2008, p. 24-25.
Bibliography
- Philip Kotler; Gary Armstrong (2008). Principles of Marketing (12 ed.). London: Pearson International. ISBN 978-0-13-712827-3.
External links
![]() | Original source: https://en.wikipedia.org/wiki/Angel and demon customers.
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