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eConsult is a medical app developed by the Hurley Group.[1] In June 2018, the practice announced that it planned to use the eConsult online system for most consultations. This enables patients to submit their symptoms to a GP electronically, and offers round the clock NHS self-help information, signposting to services, and a symptom checker. 12 GPs are using eConsult and it is planned to recruit 12 more, so patients will only be seen in person where necessary.[2] 340 other practices are also using eConsult, a majority of the 479 GP practices are expected to have implemented an online consultation system by April 2018.[3]

Research on effectiveness

Research published in 2018 in the British Journal of General Practice described a qualitative study of general practices in the West of England that piloted the e-consultation system. It concluded that "the technology, in its current form, fell short of providing an effective platform for clinicians to consult with patients and did not justify their financial investment in the system."[4]

See also


  1. "The Download: New challenger in the GP tech goldrush". Health Service Journal. 29 October 2018. Retrieved 2 December 2018. 
  2. "Leading superpractice plans to phase out unnecessary face-to-face consultations". Pulse. 15 June 2018. Retrieved 19 June 2018. 
  3. "Hurley Group revealed as largest provider of online consultations". Health Service Journal. 5 September 2018. Retrieved 7 September 2018. 
  4. Banks, Jon; Farr, Michelle; Salisbury, Chris; Bernard, Elly; Northstone, Kate; Edwards, Hannah; Horwood, Jeremy (2018). "Use of an electronic consultation system in primary care: a qualitative interview study". British Journal of General Practice (Royal College of General Practitioners) 68 (666): e1–e8. doi:10.3399/bjgp17x693509. ISSN 0960-1643. 

External links