View source for Company:Freshworks

{{short description|Computer technology corporation}}
{{Use Indian English|date = December 2019}}

{{Infobox company
| name = Freshworks
| logo = 
| type = [[Finance:Privately held company|Private]]
| industry = [[Software:Enterprise software|Enterprise software]]
| founded = October 2010
| founder = Girish Mathrubootham<br>Shan Krishnasamy
| hq_location = {{wipe|United States}}
| hq_location_country = Worldwide
| area_served = 
| products = Freshdesk
| services = [[Business software]]<br>Application software
| revenue = {{Indian Rupee}}259 crore (around {{Dollar sign}}40 million)
| homepage = {{URL|www.freshworks.com}}
}}

'''Freshworks''', formerly Freshdesk, is a [[Software as a service|software as a service]] [[Finance:Customer engagement|customer engagement]] company. It became the third startup company to get a [[Finance:Unicorn|unicorn]] tag in the year 2018.<ref name=":0">{{Cite web|url=https://www.livemint.com/Companies/YMYTJ3JKF2Eq5XFEnR3MoL/Freshworks-becomes-third-startup-to-get-unicorn-tag-in-2018.html|title=Freshworks becomes third startup to get unicorn tag in 2018|last=Dalal|first=Mihir|date=2018-08-01|website=Livemint|language=en|url-status=live|archive-url=|archive-date=|access-date=2019-12-02}}</ref> 

== History ==
Freshworks was founded as Freshdesk by Girish Mathrubootham and Shan Krishnasamy in October 2010.<ref>{{Cite web|url=https://www.bloomberg.com/profile/company/0058865D:US|title=Freshworks Inc - Company profile|url-status=live|access-date=2019-12-02}}</ref> In June 2017, the company changed its name to Freshworks.<ref>{{Cite web|url=https://www.pcmag.com/article/354292/freshdesk-becomes-freshworks-what-does-this-mean-for-enterp|title=Freshdesk Becomes Freshworks: What Does This Mean for Enterprise Software?|last=Martinez|first=Juan|date=June 14, 2017|website=PCMAG|language=en|url-status=live|archive-url=https://web.archive.org/web/20190410064907/https://www.pcmag.com/article/354292/freshdesk-becomes-freshworks-what-does-this-mean-for-enterp|archive-date=2019-04-10|access-date=2019-12-19}}</ref>

The company has decided to go global by listing on the American stock exchange [[Finance:Nasdaq|Nasdaq]].<ref name=":1">{{Cite web|url=https://timesofindia.indiatimes.com/business/india-business/freshworks-edges-closer-to-a-nasdaq-listing/articleshow/70336769.cms|title=Freshworks edges closer to a NASDAQ listing - Times of India|website=The Times of India|access-date=2019-12-02}}</ref>

== Products ==
Freshworks products include:

* Freshdesk
* Freshservice
* Freshsales
* Freshcaller
* Freshchat
* Freshteam
* Freshrelease
* Freshmarketer
* Omniroute, an [[Finance:Omnichannel|omnichannel]] customer enquiry routing tool was launched in February 2019<ref>{{Cite web|url=http://social.techcrunch.com/2019/02/21/freshworks-launches-a-load-balancer-for-handling-customer-inquiries/|title=Freshworks launches a load balancer for handling customer inquiries|last=Lardinois|first=Frederic|date=February 22, 2019|website=TechCrunch|url-status=live|archive-url=https://web.archive.org/web/20191112165925/https://techcrunch.com/2019/02/21/freshworks-launches-a-load-balancer-for-handling-customer-inquiries/|archive-date=2019-11-12|access-date=2019-12-19}}</ref>
* Freshsuccess, a [[Finance:Customer success|customer success]] management tool set for launch in January 2020<ref>{{Cite web|url=https://smallbiztrends.com/2019/09/freshworks-freshsuccess.html|title=Freshworks Freshsuccess Announced at Refresh2019|last=Starr|first=Rob|date=2019-09-04|website=Small Business Trends|language=en-US|url-status=live|archive-url=|archive-date=|access-date=2019-12-19}}</ref>
{{Incomplete list|date=December 2019}}

== Corporate affairs ==
Freshworks is headquartered in San Mateo, California.<ref name=":3">{{Cite web|url=https://www.businessinsider.com/freshworks-ceo-huge-opportunity-to-disrupt-customer-service-market-2019-11|title=The CEO of Freshworks had an idea 10 years ago when his TV was damaged by movers. Now his startup is worth $3.5 billion and is threatening Salesforce.|last=Zaveri|first=Paayal|date=November 13, 2019|website=Business Insider|url-status=live|archive-url=https://web.archive.org/web/20191114030505/https://www.businessinsider.com/freshworks-ceo-huge-opportunity-to-disrupt-customer-service-market-2019-11/|archive-date=14 November 2019|access-date=2019-12-19}}</ref> {{As of|2019|December|df=}}, the company has almost 2,500 employees.<ref name=":2">{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-opens-development-centre-in-hyderabad/articleshow/72264066.cms|title=Freshworks opens development centre in Hyderabad|date=2019-11-27|work=The Economic Times|access-date=2019-12-04}}</ref> The majority of their employees are located in India.<ref name=":3" /> The company also has offices in 10 other locations including [[Place:London|London]], [[Place:Berlin|Berlin]] and [[Place:Sydney|Sydney]].<ref name=":3" />

In November 2019, Freshworks opened a new development centre in [[Place:Hyderabad|Hyderabad]].<ref name=":2" />

=== Funding ===
In July 2018, it was valued at {{Dollar sign}}1.5 billion in [[Finance:Venture capital financing|Series H]] funding of {{Dollar sign}}150 million led by Sequoia Capital, CapitalG and Accel to expand the business globally.<ref>{{Cite web|url=https://www.bloomberg.com/news/articles/2018-07-31/freshworks-valued-at-1-5-billion-with-eye-toward-public-market|title=Freshworks Valued at $1.5 Billion With Eye Toward Public Market|last=Chapman|first=Lizette|date=2018-08-31|url-status=live|access-date=2019-12-02}}</ref><ref name=":2" /> The funding made Freshworks the third startup company in India to receive the [[Finance:Unicorn|unicorn]] tag.<ref name=":0" />

In November 2019, it signed definitive agreements for a {{Dollar sign}}150 million Series H round of funding at a post-financing valuation of $3.5 billion led by existing investors Sequoia Capital, CapitalG, and Freshworks’ first investor, Accel.<ref>{{Cite web|url=https://www.freshworks.com/press-releases/freshworks-150million-series-h-funding/|title=Freshworks Secures $150M Funding Round, Led by Sequoia, CapitalG and Accel at $3.5 Billion Market Valuation|date=2019-11-13|url-status=live|access-date=2019-12-16}}</ref>

=== Revenue ===
{{As of|2019|December|df=}}, Freshworks has 250,000 customers.<ref name=":3" /> Most of their customers are small and medium-sized businesses or [[Finance:Middle-market company|middle-market companies]].<ref name=":3" />

As per filings with Registrar of Companies (ROC), the company's revenue for the [[Physics:Fiscal year|fiscal year]] ended March 2018 was reported as {{Indian Rupee}}259 crore (around {{Dollar sign}}40 million) with a profit of around {{Indian Rupee}}21 crore.<ref name=":1" />

=== Acquisitions ===
In May 2019, Freshworks acquired Natero, a customer success service, for an undisclosed amount.<ref>{{Cite web|url=http://social.techcrunch.com/2019/05/21/freshworks-acquires-customer-success-service-natero/|title=Freshworks acquires customer success service Natero|last=Lardinois|first=Frederic|date=May 21, 2019|website=TechCrunch|language=en-US|url-status=live|archive-url=https://web.archive.org/web/20191112143426/http://techcrunch.com/2019/05/21/freshworks-acquires-customer-success-service-natero/|archive-date=2019-11-12|access-date=2019-12-19}}</ref>

In September 2019, Freshworks acquired CanvasFlip.<ref>{{Cite web|url=https://martechseries.com/sales-marketing/b2b-commerce/saas-unicorn-freshworks-acquires-design-collaboration-tool-canvasflip/|title=SaaS Unicorn Freshworks Acquires Design Collaboration Tool CanvasFlip|date=2019-09-18|website=MarTechSeries|url-status=live|archive-url=https://web.archive.org/web/20191219043601/https://martechseries.com/sales-marketing/b2b-commerce/saas-unicorn-freshworks-acquires-design-collaboration-tool-canvasflip/|archive-date=2019-12-19|access-date=2019-12-19}}</ref>

== References ==
<references />

[[Category:Business software companies]]

{{Sourceattribution|Freshworks|1}}