Company:Freshworks

From HandWiki
Freshworks Inc.
TypePublic
NASDAQ: FRSH
Industry
Founded2010; 16 years ago (2010) in Chennai, India (as Freshdesk)
Founders
  • Girish Mathrubootham
  • Shan Krishnasamy
HeadquartersSan Mateo, California, United States
Area served
Worldwide
Key people
  • Girish Mathrubootham (executive chairman)
  • Dennis Woodside (president and CEO)
ProductsCustomer relationship management (CRM) and IT service management (ITSM) tools
ServicesOnline office suite, online business management tools
RevenueIncrease US$838.8 million (2025)
Increase US$13.2 million (2025)
Increase US$183.7 million (2025)
Total assetsUS$1.46 billion (2023)
Total equityUS$1.07 billion (2023)
Number of employees
~5,300 (2025)
Websitefreshworks.com
Footnotes / references
[1]

Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India.[2][3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.

In its initial public offering, Freshworks raised $1.03 billion[4][5] following earlier funding rounds from venture capital firms such as Accel and Google's venture capital fund, CapitalG.[6][7]

History

Freshworks was founded in 2010 by former Zoho employees Girish Mathrubootham and Shan Krishnasamy in Chennai, India, as Freshdesk.[8][9] The company moved their headquarters to San Mateo, California, in 2018.[4] The company focuses on developing cloud-based customer service software and has undergone multiple rounds of funding from investors such as Accel, Tiger Global Management, and Sequoia Capital.[10]

Freshworks acquired three other companies, 1CLICK.io, Konotor, and Frilp, in 2015.[11] In 2016, the company launched its second product, Freshsales, a customer relationship management (CRM) software.[12]

In 2014, it launched Freshservice, an ITSM that offers software and hardware asset management, incident management, and service request tracking services.[13]

In 2017, Freshdesk changed its name to Freshworks Inc.[14]

In 2020 Zoho accused Freshworks of stealing Zoho's intellectual property, and the lawsuit was settled in 2021.[15]

Freshworks acquired Device42, an American IT-management firm, for $230 million in May 2024.[16][17] In the same month, Mathrubootham transitioned to the role of executive chairman, with Dennis Woodside succeeding him as CEO.[16][18]

In December 2025, Freshworks agreed to acquire FireHydrant, an incident management platform powered by artificial intelligence, to expand its IT service management portfolio; the acquisition closed in January 2026.[19][20] Freshworks reported 2025 as its first GAAP-profitable year, with net income of $183.7 million on revenue of $838.8 million.[20]

In March 2026, the company appointed Ian Tickle as chief revenue officer.[21][22]

In April 2026, the company introduced a new product called ITAM (short for "IT Asset Management"), which manages a company's entire technology stack. It replaced their existing tool, now renamed "IT Asset Management- Classic"[23], and was made available to a part of the company's userbase.[24][25]

See also

References

  1. ↑ "2025 Annual Report (Form 10-K)". U.S. Securities and Exchange Commission. February 10, 2026. https://www.sec.gov/ix?doc=/Archives/edgar/data/1544522/000154452224000012/frsh-20251231.htm. 
  2. ↑ "Salesforce rival Freshworks aims for nearly $9 bln valuation in U.S. IPO". September 13, 2021. 13 September 2021. https://www.reuters.com/technology/salesforce-rival-freshworks-aims-nearly-9-bln-valuation-us-ipo-2021-09-13/. Retrieved 2023-02-13. 
  3. ↑ RAJIV SINGH. "Accel India: Decoding Founders' Mentality To Spin Success". Jan 18, 2021. https://www.forbesindia.com/article/vc-and-pe-special/accel-india-decoding-founders-mentality-to-spin-success/65759/1. Retrieved 2023-02-13. 
  4. ↑ 4.0 4.1 Anu Raghunathan (September 24, 2021). "Nasdaq Listing Of Freshworks Creates Windfall For Indian Founder And Hundreds Of Employees". Forbes.com. https://www.forbes.com/sites/anuraghunathan/2021/09/24/nasdaq-listing-of-freshworks-creates-windfall-for-indian-founder-and-hundreds-of-employees/?sh=6c2f0d9b4607. Retrieved September 25, 2021. 
  5. ↑ "Freshworks will make good on its IPO success with an Olympics-style work ethos". Yahoo! Finance. September 23, 2021. https://finance.yahoo.com/news/freshworks-good-ipo-success-olympics-072606760.html. Retrieved September 25, 2021. 
  6. ↑ "Salesforce rival Freshworks aims for nearly $9 bln valuation in U.S. IPO". Reuters. September 13, 2021. https://www.reuters.com/technology/salesforce-rival-freshworks-aims-nearly-9-bln-valuation-us-ipo-2021-09-13/. Retrieved September 25, 2021. 
  7. ↑ "Accel India: Decoding Founders' Mentality To Spin Success" (in en). https://www.forbesindia.com/article/vc-and-pe-special/accel-india-decoding-founders-mentality-to-spin-success/65759/1. 
  8. ↑ Arakali, Harichandran (March 11, 2021). "Girish Mathrubootham's billion-dollar dream for Freshworks". Forbes India. https://www.forbesindia.com/article/take-one-big-story-of-the-day/girish-mathruboothams-billiondollar-dream-for-freshworks/66911/1. 
  9. ↑ "Freshworks IPO: More than 500 employees become crorepatis". The Indian Express. September 23, 2021. https://indianexpress.com/article/business/freshworks-ipo-more-than-500-employees-become-crorepatis-7530165/. 
  10. ↑ Nishant, Niket (22 September 2021). "Freshworks' share price surges 21% over IPO, market cap at $12.2 billion". Sep 22, 2021, 11:35 PM. https://economictimes.indiatimes.com//tech/startups/freshworks-share-price-surges-21-over-ipo-market-cap-at-12-2-billion/articleshow/86436037.cms. Retrieved 2023-04-12. 
  11. ↑ SNEHA BANERJEE (18 October 2016). "Freshdesk's 6th acquisition is an AI-based Chatbot Platform". OCT 18, 2016. https://www.entrepreneur.com/en-in/news-and-trends/freshdesks-6th-acquisition-is-an-ai-based-chatbot-platform/283907#!. Retrieved 2023-04-12. 
  12. ↑ Suparna Dutt DCunha (2 June 2021). "Company Close-up: A Fresh Start To Customer Engagement". June 2, 2021. https://martechvibe.com/martech/company-close-up-a-fresh-start-to-customer-engagement/. Retrieved 2023-04-12. 
  13. ↑ Mishra, Pankaj (January 21, 2014). "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud". https://techcrunch.com/2014/01/21/freshdesk-targets-small-businesses-with-new-it-service-desk-in-the-cloud/. 
  14. ↑ Martinez, Juan (2017-06-14). "Freshdesk Becomes Freshworks: What Does This Mean for Enterprise Software?" (in en). https://www.pcmag.com/news/freshdesk-becomes-freshworks-what-does-this-mean-for-enterprise-software. 
  15. ↑ Aparajitha Nair. "Rapprochement. Freshworks and Zoho reach settlement to end litigation". December 24, 2021. https://www.thehindubusinessline.com/companies/freshworks-and-zoho-reach-settlement-to-end-litigation/article38025708.ece. Retrieved 2024-05-23. 
  16. ↑ 16.0 16.1 Singh, Manish (May 2, 2024). "Freshworks acquires Device42 for $230M, appoints Dennis Woodside as new CEO". https://techcrunch.com/2024/05/02/freshworks-acquires-device42-for-230m-appoints-dennis-woodside-new-ceo/. 
  17. ↑ Sharma, Palak (2024-12-10). "The Snap Up Game Of 2024 - A Look Back At The Biggest Acquisitions In The Startup Ecosystem" (in en). https://inc42.com/features/top-acquisitions-that-rocked-the-startup-ecosystem-in-2024/. 
  18. ↑ "Freshworks names Dennis Woodside as CEO, shares tumble". Reuters. May 1, 2024. https://www.reuters.com/technology/freshworks-names-dennis-woodside-ceo-shares-tumble-2024-05-01/. 
  19. ↑ Paramasivam, Praveen (2025-12-17). "US software firm Freshworks eyes acquisitions with $800 million cash pile, AI in focus". Reuters. https://www.reuters.com/technology/us-software-firm-freshworks-eyes-acquisitions-with-800-million-cash-pile-ai-2025-12-17/. 
  20. ↑ 20.0 20.1 "Freshworks Reports Fourth Quarter and Full Year 2025 Results" (Press release). Freshworks Investor Relations. 2026-02-10. Retrieved 2026-05-11.
  21. ↑ "Freshworks Announces Leadership Changes and Revenue Organization Realignment". 2026-03-05. https://www.tipranks.com/news/company-announcements/freshworks-announces-leadership-changes-and-revenue-organization-realignment. 
  22. ↑ "Freshworks Unifies Global Sales Organization to Accelerate Growth". Freshworks Investor Relations (Press release). 2026-03-05. Retrieved 2026-03-20.
  23. ↑ "IT Asset Management- Classic" (in en). https://support.freshservice.com/support/solutions/160773. 
  24. ↑ "Get started with Freshservice IT Asset Management" (in en). https://support.freshservice.com/support/solutions/articles/50000011871-get-started-with-freshservice-it-asset-management. 
  25. ↑ "What is Freshservice IT Asset Management" (in en). https://support.freshservice.com/support/solutions/articles/50000011872-what-is-freshservice-it-asset-management. 



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