Software:SoftRAM

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Short description: Fraudulent system software
SoftRAM and SoftRAM95
SoftRam95l.png
Developer(s)Syncronys Softcorp
Stable release
1995 / August 1995
Operating systemMicrosoft Windows
TypeSystem software
LicenseProprietary

SoftRAM and SoftRAM95 were system software products that claimed to increase or even double the available random-access memory in Microsoft Windows without the need for a hardware upgrade. However, it later emerged that the program implemented just one compression algorithm to increase available memory, which helped only a small number of users.[1]

In July 1996, the developer of SoftRAM, Syncronys Softcorp, agreed to settle charges by the Federal Trade Commission that the company "misrepresented and/or failed to substantiate the performance" of the products.[2] As part of the settlement, Syncronys Softcorp offered $10 rebates for affected consumers. The primary owners of the company in 1996 were Daniel Taylor (41%), Rainer Poertner (16%), and Wendell Brown (10%).[3][4]

In 2006, the product was rated the third "Worst Tech Product of All Time" by PC World behind AOL and RealPlayer (1999 version).[5] Around 100,000 copies of SoftRam[6] and 600,000[7] copies of SoftRam95 were sold overall.

SoftRAM

SoftRAM was designed for use with Windows 3.1. It was launched in March 1995 and sold more than 100,000 copies.[2]

Most out-of-memory errors in Windows 3.x were caused by the first megabyte of memory in a computer, the conventional memory, becoming full. Windows needed to allocate a Program Segment Prefix (PSP) in this area of memory for each program started. Some utilities prevented DLLs from allocating memory here, leaving more space for user programs. This was a standard technique also used by other memory optimization tools.[8] SoftRAM also claimed to increase the amount of virtual memory available by compressing the pages of virtual memory stored in the swap file on the hard disk, which has the added effect of reducing the number of swap file reads and writes.[8] The software also increased the size of the Windows page file, something achievable by users who are aware of how to change relevant system settings, without the cost of additional software.[8]

SoftRAM95

SoftRAM95 was designed for Windows 95 and was released in August 1995.[2] The company sold over 600,000 copies of SoftRAM95 at a list price of USD $79.95, GBP £60, or 170 DM.[9]

When Windows 95 was launched, it was widely reported that software for the operating system would be "memory hungry," requiring at least 4 megabytes of memory and preferably 8. Syncronys positioned SoftRAM as a cheaper alternative to buying more memory for those who would otherwise be unable to run Windows 95.

FTC investigation

In December 1995, the German computing journal c't disassembled the program and reported that it did not even attempt to do what was claimed.[9] In fact, the data passed through the VxD completely unaltered so that no compression whatsoever could have taken place. The actual drivers were in fact slightly modified versions of code examples taken from Microsoft's "Windows Development Kit". Still, the program would try to pretend that it increased system resources, by silently increasing the size of the swap file on Windows 3.1 and by giving false information on the current state of the system. The program reportedly compiled with the debug flag on, so it ran slower than the original driver from Microsoft. A further test by PC Magazine revealed that SoftRAM took the same amount of time to move through systems that contained varying amounts of RAM.[10][11] Another study by Dr. Dobb's Journal came to the same conclusions.[8]

The Federal Trade Commission began an investigation in late 1995, ultimately concluding that Syncronys' claims about SoftRAM were "false and misleading". They also asserted that "SoftRAM95 does not increase RAM in a computer using Windows 95; nor does the product enhance the speed, capacity, or other performance measures of a computer using Windows 95".[2] The investigation prompted the company to recall both SoftRAM and SoftRAM95 from the market in December 1995. Several individual customers filed suit against the company as well.[citation needed] Syncronys settled with the FTC[2] in July 1996. As part of the FTC settlement, Syncronys agreed to give US$10 rebates to any customers who requested them.[12] Around that time, the software was called "placebo software",[9] a program based on the placebo effect.

Bankruptcy

Syncronys filed for bankruptcy in July 1998 with $4.5 million of debt after releasing a dozen other poorly received tools.[5][13] The company's final release, UpgradeAID 98, claimed to allow users to downgrade from Windows 98 to Windows 95, duplicating an existing feature of Windows 98 for $39.95 (equivalent to $63 in 2024 dollars).[14] A large number of its creditors were customers who had not received their rebates for SoftRAM.[12]

Syncronys replaced its board and leadership and operated under Chapter 7 bankruptcy until 2002. In 2006, the SEC revoked its securities and placed Syncronys in default for failing to file any financial reports since their 1998 Chapter 11 bankruptcy event.[15]

References

  1. ↑ Chen, Raymond (11 November 2021). "The inside story of the outside investigation of SoftRam95". https://devblogs.microsoft.com/oldnewthing/20211111-00/?p=105897. 
  2. ↑ 2.0 2.1 2.2 2.3 2.4 Shapiro, Howard (July 10, 1996). "Computer Software Manufacturer Agrees to Settle Charges of Software Misrepresentation" (Press release). Federal Trade Commission. Retrieved May 9, 2016.
  3. ↑ "1996 PROXY STATEMENT PURSUANT TO SECTION 14(A) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR SYNCRONYS SOFTCORP". October 28, 1996. p. 8. https://www.sec.gov/Archives/edgar/containers/fix071/798077/0000950148-96-002364.txt. Retrieved July 19, 2020. 
  4. ↑ "Placebo forte! Was wirklich hinter SoftRAM 95 steckt". C't 1995 (12): 100. 1995-11-11. https://www.heise.de/ct/artikel/Placebo-forte-284374.html. 
  5. ↑ 5.0 5.1 Tynan, Dan (May 26, 2006). "The 25 Worst Tech Products of All Time". PC World. http://www.pcworld.com/article/125772/worst_products_ever.html?page=2#softram. Retrieved May 9, 2016. 
  6. ↑ "SoftRAM". https://wikihihi.com/post/en/SoftRAM. 
  7. ↑ "Tech Publication". 17 September 2016. https://www.digitaltrends.com/computing/software-and-snake-oil-software/. 
  8. ↑ 8.0 8.1 8.2 8.3 "Inside SoftRAM 95". August 1, 1996. http://www.drdobbs.com/parallel/inside-softram-95/184409937. Retrieved May 9, 2016. 
  9. ↑ 9.0 9.1 9.2 Storm, Ingo T.; Persson, Christian (December 1995). "Placebo forte! Was wirklich hinter SoftRAM 95 steckt" (in German). c't. http://www.heise.de/ct/95/12/100/. Retrieved May 9, 2016.  English version: Storm, Ingo T.; Persson, Christian (December 1995). "Placebo plus! The truth behind SoftRAM 95". c't. http://www.heise.de/ct/english/95/12/100/. Retrieved May 9, 2016. 
  10. ↑ Seltzer, Larry (November 7, 1995). "SoftRAM95 Does Not Compress RAM In PC Magazine Lab Tests". PC Magazine. Archived from the original on February 23, 2001. https://web.archive.org/web/20010223073540/http://www.zdnet.com/pcmag/special/reports/sr1107.htm. Retrieved 9 May 2016. 
  11. ↑ Nelson, Brian (January 19, 1996). "CNN - Software allegedly doubles trouble instead of memory". CNN. http://www.cnn.com/TECH/9601/soft_ram. Retrieved 9 May 2016. 
  12. ↑ 12.0 12.1 Kanellos, Michael (July 22, 1998). "SoftRAM 95 maker in Chapter 11". http://www.cnet.com/news/softram-95-maker-in-chapter-11/. 
  13. ↑ Spector, Lincoln (August 1998). "Syncronys's BigDisk Spells Big Risk". PC World. http://www.pcworld.com/article/7258/syncronyss_bigdisk_spells_big_risk.html. Retrieved May 9, 2016. 
  14. ↑ IDG staff writers. "PC Solutions". https://www.arnnet.com.au/article/36201/pc_solutions/. 
  15. ↑ "SEC: ORDER MAKING FINDINGS AND REVOKING REGISTRATIONS BY DEFAULT". https://www.sec.gov/litigation/admin/2006/34-54632.pdf. 

External links



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