Company:ContactEngine
ContactEngine is a SaaS platform that automates the communication between organizations and their customers. ContactEngine was founded in 2009 and is privately owned.
ContactEngine communicates through a variety of communication channels and makes its technology available via Software as a Service (SaaS).
| File:ContactEngine company logo.webp | |
| Founder | Dr Mark K. Smith Andy Ayers Giles Bryan |
|---|---|
| Headquarters | Shoreditch, London, United Kingdom |
Key people | Dr Mark K. Smith (CEO) Andy Ayers (CTO) Giles Bryan (CCO) Ian Dunlop (CPO) James Serjeant (COO/CFO) Tom Jenkins (CMO) Bob Mann (Chairman) |
Number of employees | 50 |
| Website | https://www.contactengine.com/ |
Awards
- 2019 ContactEngine wins Best Use of IP at the Sunday Times Tech Track 100 Awards [1]
- 2019 ContactEngine wins Gold at UK Customer Experience Awards for "Use of Technology" in partnership with BT Enterprise (see BT Group) [2]
- 2019 ContactEngine wins Gold at Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year” in partnership with Verizon [3]
- 2019 ContactEngine wins Bronze at Golden Bridge Awards® for “Artificial Intelligence Company of the Year” [4]
- 2019 ContactEngine ranked 71st in the Sunday Times Tech Track 100 [5]
- 2017 ContactEngine wins Gold at Golden Bridge Awards® in the category of “Business Process Management Innovations” for its BackFill service [6]
- Winner: Little British Battler 2015
- Winner: Innovation in Rich Media and Video 2012 by eConsultancy
- Winner: Best Mobile Investment of 2011 by the British Business Angels Association
- Winner: Most Innovative Technology of 2009 by eConsultancy
History
2010: Virgin Media[7] becomes ContactEngine's first corporate client, followed by HomeServe. Boris Johnson became one of the first celebrity users.[citation needed]
2014: Official name change from ipadio to ContactEngine
2015: Whirlpool Corporation and Sky UK become corporate clients
2017: ContactEngine incorporates in the United States and opens offices in Washington, D.C. Verizon becomes ContactEngine's first American corporate client
2018: ContactEngine becomes ISO 27001 certified (SOC 2) [8]
2019: ContactEngine opens offices at Bletchley Park. TELUS becomes ContactEngine's first Canadian corporate client
Funding
Funding ContactEngine was incubated by 3rd Sector digital communication specialists Nemisys, a company which ContactEngine's directors also founded. In January 2011, ContactEngine secured a £1m investment from the London Business Angels, the second half of which was accessed in 2013.[9]
References
- ↑ "The Sunday Times Tech Track 100 Awards". 5 November 2019. https://www.fasttrack.co.uk/league-tables/tech-track-100/awards/.
- ↑ "UK Customer Experience Awards Winners and Finalists 2019". 11 October 2019. https://cxa.co.uk/winners-and-finalists-2019/.
- ↑ "2019 Golden Bridge Awards Winners". 23 September 2019. https://goldenbridgeawards.com/winners/2019-business-awards-winners/.
- ↑ "2019 Golden Bridge Awards Winners". 23 September 2019. https://goldenbridgeawards.com/winners/2019-business-awards-winners/.
- ↑ "The Sunday Times Tech Track 100 League Table". 8 September 2019. https://www.fasttrack.co.uk/league-tables/tech-track-100/league-table/.
- ↑ "2017 Golden Bridge Awards Winners". 24 October 2017. https://goldenbridgeawards.com/winners/2017-business-awards-winners/.
- ↑ "Virgin Media adopts ipadio in the field". 3 November 2009. https://techcrunch.com/2009/11/03/virgin-media-adopts-ipadio-in-the-field/. Retrieved 22 April 2013.
- ↑ "ISO 27001 Certificate of Registration". 13 November 2018. https://www.contactengine.com/wp-content/uploads/2019/01/contact-engine-27001-recert-231118.pdf.
- ↑ "ipadio secures £1m investment to take phone-to-web audio into businesses". Techcrunch. 7 February 2011. https://techcrunch.com/2011/02/07/ipadio-secures-1m-investment-to-take-phone-to-web-audio-into-businesses/. Retrieved 22 April 2013.
 |
