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ContactEngine is a SaaS platform that automates the communication between organizations and their customers. ContactEngine was founded in 2009 and is privately owned.

ContactEngine communicates through a variety of communication channels and makes its technology available via Software as a Service (SaaS).

FounderDr Mark K. Smith
Andy Ayers
Giles Bryan
HeadquartersShoreditch, London, United Kingdom
Key people
Dr Mark K. Smith (CEO)
Andy Ayers (CTO)
Giles Bryan (CCO)
Ian Dunlop (CPO)
James Serjeant (COO/CFO)
Tom Jenkins (CMO)
Bob Mann (Chairman)
Number of employees


  • 2019 ContactEngine wins Best Use of IP at the Sunday Times Tech Track 100 Awards [1]
  • 2019 ContactEngine wins Gold at UK Customer Experience Awards for "Use of Technology" in partnership with BT Enterprise (see BT Group) [2]
  • 2019 ContactEngine wins Gold at Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year” in partnership with Verizon [3]
  • 2019 ContactEngine wins Bronze at Golden Bridge Awards® for “Artificial Intelligence Company of the Year” [4]
  • 2019 ContactEngine ranked 71st in the Sunday Times Tech Track 100 [5]
  • 2017 ContactEngine wins Gold at Golden Bridge Awards® in the category of “Business Process Management Innovations” for its BackFill service [6]
  • Winner: Little British Battler 2015
  • Winner: Innovation in Rich Media and Video 2012 by eConsultancy
  • Winner: Best Mobile Investment of 2011 by the British Business Angels Association
  • Winner: Most Innovative Technology of 2009 by eConsultancy


2010: Virgin Media[7] becomes ContactEngine's first corporate client, followed by HomeServe. Boris Johnson became one of the first celebrity users. 2014: Official name change from ipadio to ContactEngine

2015: Whirlpool Corporation and Sky UK become corporate clients

2017: ContactEngine incorporates in the United States and opens offices in Washington, D.C. Verizon becomes ContactEngine's first American corporate client

2018: ContactEngine becomes ISO 27001 certified (SOC 2) [8]

2019: ContactEngine opens offices at Bletchley Park. TELUS becomes ContactEngine's first Canadian corporate client


Funding ContactEngine was incubated by 3rd Sector digital communication specialists Nemisys, a company which ContactEngine's directors also founded. In January 2011, ContactEngine secured a £1m investment from the London Business Angels, the second half of which was accessed in 2013.[9]

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