Social:Social business process management

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Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.[1]

There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:

  • A methodology
  • Social Networking principles
  • A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration

[2]

See also

  • Business Process Management
  • Business Process Reengineering
  • Process improvement

References

External links