Company:Angel Incorporated

From HandWiki
Angel.com Incorporated
TypeSubsidiary of Genesys Telecommunications Laboratories
IndustryTelecom
SuccessorGenesys
Founded1999
Defunct2013
HeadquartersDaly City, CA
Key people
Paul Segre (President & CEO)
Number of employees
130
Websitewww.genesys.com/angel

Angel, was an American telecommunications company supplying interactive voice response, call center technology, and voice applications to businesses over the internet using the software as a service model from 1999 to 2013. It was acquired in 2013 by Genesys and rebranded as Genesys Premier Edition.[1]

In April 2021, Angel Studios, a media company, purchased the domain angel.com from Genesys for $2 million to build a video streaming service.[2]

History

Angel was developed in 1997 by Michael J. Saylor, the CEO of MicroStrategy, as DSS Telecaster and DSS Broadcaster,[3] which were then merged into Angel.com.[clarification needed] Originally it was planned as a telecaster but became a provider of hosted interactive voice response; the firm signed its first small business customers at the end of 2001.

Angel.com was incorporated on April 30, 2008. In 2009, Dave Rennyson, former VP of Sales at Angel, was named president and COO[4] replacing long-time CEO Michael Zirngibl. In 2011, the firm introduced Voice for Twitter[5] Voice for Facebook,[6] and Voice for Chatter (Salesforce.com's internal social network).[7]

In August 2012, the firm introduced Lexee,[8] an extension of its SaaS telephony platform that enabled publication of voice simultaneously on both Telephony platforms and mobile devices.

Angel.com shed the ".com" from its publicly branded name in August 2010.[9]

Angel was acquired in 2013 by Genesys and rebranded as Genesys Premier Edition with a new corporate site.[1]

Acquisition

In March 2013, Genesys, a California-based customer experience and call center technology company, acquired Angel as a subsidiary. Genesys integrated Angel's cloud-based self-service contact center and re-branded the service as Genesys Cloud.[10] In June 2014, Angel.com was migrated to Genesys.com/Angel.[11]

Domain sold

On April 15, 2021, Angel Studios, a video streaming service and media company that finances media productions through equity crowdfunding, purchased the domain angel.com from Genesys for $2 million.[2]

References

  1. ↑ 1.0 1.1 "Genesys Unveils New Solutions for Contact Centers of All Sizes" (in en-US). 2013-11-19. http://www.smartcustomerservice.com/Articles/News-Features/Genesys-Unveils-New-Solutions-for-Contact-Centers-of-All-Sizes-93389.aspx. 
  2. ↑ 2.0 2.1 Allemann, Andrew (2021-04-15). "Angel.com domain name sells for $2 million" (in en-US). https://domainnamewire.com/2021/04/15/angel-com-domain-name-sells-for-2-million/. 
  3. ↑ "Microstrategy Telecaster Delivers E-Business Intelligence to Customers Directly Via the Telephone". The On-Line Executive Journal for Data-Intensive Decision Support (DSstar, discontinued in 2004). Tabor Communications. 1999-09-21. Archived from the original on April 25, 2012. https://web.archive.org/web/20120425063434/http://www.tgc.com/dsstar/99/0921/101008.html. Retrieved 2013-01-28. 
  4. ↑ "David Rennyson Named as New President and COO of Angel.com". PRWeb (Vocus). 2009-03-23. http://www.prweb.com/releases/angel/IVR/prweb2254044.htm. Retrieved 2013-01-28. 
  5. ↑ Crandell, Christine (2011-09-11). "An Angel Brings Voice to Twitter". Forbes. https://www.forbes.com/sites/christinecrandell/2011/09/11/an-angel-brings-voice-to-twitter-2/. Retrieved 2013-01-28. 
  6. ↑ Carr, David F. (2011-08-03). "Facebook, Twitter Posts Can Be Voice Recordings". The BrainYard. InformationWeek. http://www.informationweek.com/thebrainyard/news/social_networking_consumer/231300130. Retrieved 2013-01-28. 
  7. ↑ Carr, David F. (2011-09-20). "Salesforce.com Chatter Gets Smart". The BrainYard. InformationWeek. http://www.informationweek.com/thebrainyard/news/social_networking_private_platforms/231601724. Retrieved 2013-01-28. 
  8. ↑ Crandell, Cloutier (2012-08-13). "Angel Unveils a More Personalized Customer Experience With Introduction of Lexee From Angel Labs". marketwired. http://www.marketwired.com/press-release/angel-unveils-more-personalized-customer-experience-with-introduction-lexee-from-1689968.htm/. Retrieved 2012-08-13. 
  9. ↑ "Angel Launches Angel 4 next-generation, enterprise communications platform in the cloud". Call Centre Clinic. 2010-08-24. Archived from the original on April 25, 2012. https://web.archive.org/web/20120425155447/http://www.callcentreclinic.com/news/call-centre-solutions/angel-launches-angel-4-next-generation-enterprise-communications-platform-in-the-cloud-44134.htm. Retrieved 2013-01-28. 
  10. ↑ "Genesys Completes Acquisitions of Angel.com and Utopy". Business Wire. March 18, 2013. http://www.businesswire.com/news/home/20130318005967/en/Genesys-Completes-Acquisitions-Angel.com-Utopy#.U1aPQ6LiySo. 
  11. ↑ "Our Story - Who We Are" (in en-us). https://www.genesys.com/company. 



Retrieved from "https://handwiki.org/wiki/index.php?title=Company:Angel_Incorporated&oldid=4025963"