Company:Pegasystems

From HandWiki
Pegasystems Inc.
TypePublic
IndustryInformation technology
Founded1983; 43 years ago (1983)
FoundersAlan Trefler
Headquarters
Waltham, Massachusetts
,
U.S.
Number of locations
41 (2021)[1][2]
Key people
  • Alan Trefler (CEO)
Products
Revenue Increase US$1.5 billion (2024)[3]
Increase US$0.143 billion (2024)[3]
Increase US$0.099 billion (2024)[3]
Total assetsIncrease US$1.57 billion (2024)[3]
Total equityIncrease US$490.83 million (2024)[3]
Number of employees
5,406 (2024)[3]

Pegasystems Inc. (Pega) is a global software company based in Waltham, Massachusetts, in the United States, and founded in 1983.[4] The company has been publicly traded since 1996 as PEGA (NASDAQ).[5] Pega is a low-code platform for workflow automation and generative AI-powered decision-making for businesses.[6]

History

Early history

Alan Trefler founded Pegasystems in 1983 at the age of 27 in Cambridge, Massachusetts.[4] Prior to founding the company, in the early 1980s, Trefler had developed computer systems that could play chess.[5] During the company's early years, it focused on providing case management, namely for companies such as American Express.[5][7] The company went public in 1996 with initial and secondary public offerings,[8] and began trading on NASDAQ under the symbol PEGA.[9]

2010–2019

In March 2010, Pegasystems acquired the enterprise software company Chordiant for around $161.5 million.[10] The acquisition expanded Pegasystems into online training, telecommunications, and healthcare, integrating Chordiant’s CRM technology into its operations.[11] Pega Cloud was introduced using Amazon Web Services in 2012,[2] and in October 2013, Pegasystems acquired the mobile application developer (based in Kraków and Bangalore) Antenna Software[12][11] for $27.7 million.

In 2014, Pegasystems invested in network operations in North America and India to support its cloud services.[13] In 2014, Pegasystems acquired MeshLabs, a Bangalore-based text mining startup, and Firefly, a co-browsing tool.[14]

As of February 2015, the company had active partnerships with IT outsourcing companies such as Hexaware, NIIT Incessant Technologies, Tata Consultancy Services, Infosys, Wipro, HCL Technologies, Accenture, and Cognizant. Between 2005 and 2015, Pegasystems had an average sales growth of 21% per year.[15] The company Pegasystems acquired OpenSpan Inc., an Atlanta-based company specializing in robotic process automation and workforce analytics software.[16]

In 2019, Pegasystems purchased Infruid Labs, a business analytics and data visualization software company,[17] as well as In The Chat, a digital messaging platform.[18]

2020–present

In April 2020, during the COVID-19 pandemic, Pegasystems launched an application for financial institutions to manage emergency loan applications from small businesses seeking COVID-19 financial relief.[19] Throughout 2020, Pegasystems helped several of its clients, including the Bavarian government and the Commonwealth Bank of Australia, develop apps to manage issues that arose because of COVID-19.[20][21][22]

In May 2020, Pegasystems sponsored a Dropkick Murphys benefit concert at Fenway Park, featuring a virtual appearance by Bruce Springsteen. The live-streamed event raised over $700,000 for COVID relief and supported Habitat for Humanity, Feeding America, and the Boston Resiliency Fund.[23][24]

In January 2021, the company announced it had acquired Qurious.io, a cloud service that analyzes voice calls in real time to support customer service representatives.[25] This led to Pega’s Voice AI and Messaging AI that analyzes live customer service conversations in real time to help service agents resolve service requests with reduced manual effort.[26]

In 2021, Pegasystems moved its headquarters to Waltham, Massachusetts, became the official Ryder Cup supplier, and sponsored golfers Marc Leishman and Mel Reid, with Reid notably wearing the company’s Pride logo in competition.[27][28]

In May 2022, a jury verdict awarded Appian Corporation $2.036 billion in damages for trade secret misappropriation and a damages award of $1 for a violation of the Virginia Computer Crimes Act.[29][30] The company was not required to begin paying the judgment until all avenues of appeal were exhausted.[31] In February 2023, Pega filed an appeal asking the court to overturn the previous judgment and either rule in Pega’s favor or order a new trial.[32] In July 2024, the Court of Appeals of Virginia reversed the verdict and the multi-billion dollar damages award and ordered a new trial.[33][34][35]

In 2022, Pegasystems acquired Everflow, a Brazilian process mining company to support their process mining and hyper automation goals.[36]

In 2024, Pega expanded its GenAI capabilities to integrate with Large Language Models (LLMs) from Amazon Web Services (AWS) and Google Cloud.[37][38]

Products and services

Pega Infinity

Pega Infinity ‘25 was released in 2025 as the latest version of the Pega Infinity portfolio.[39] It keeps AI, low-code, and automation features to Pega products, including Pega Cloud, Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation.[40][41] The portfolio uses Constellation UX, a case management tool.[40]

Pega Platform

The company's core software product is the Pega Platform, part of its Pega Infinity portfolio of applications for customer engagement and digital process automation, designed to connect customer interfaces with back-end process automation.[42] Its applications are certified to work on Google Cloud and other public cloud platforms, including Microsoft Azure, Amazon Web Services, and Pivotal’s Cloud Foundry.[43] Various Kubernetes environments are supported.[44]

Legacy Transformation

Pega’s legacy transformation services, centered on its Blueprint product, use AI technology to help enterprises modernize aging IT systems and other workflows.[45][46] Blueprint will analyze existing legacy assets, such as codebases, PDFs, and screen recordings, and automatically create a blueprint for a reimagined, modernized cloud-native application.[46][45]

Pega GenAI

In 2023, Pega GenAI, a set of 20 generative AI boosters were integrated across Pega’s portfolio of products, Pega Infinity.[41] By the end of the year, Pegasystems generated $1.4 billion in sales.[47] Pegasystems’ GenAI tools are compatible with AWS and Google Cloud’s large language models (LLMs).[48] They include:

Knowledge Buddy, a generative AI-powered assistant that helps users find answers to questions using enterprise knowledge bases. Responses show attributed source content.[49]

Socrates, an AI-powered tutor that teaches clients and partners how to better utilize Pega software.[50][51] It is named after the Socratic Method and, like that method, uses open-ended questions to teach, rather than feeding students information.[50][51] The AI agent works in a number of languages.[50]

Pega Blueprint

Pega Blueprint is an AI agent and design-as-a-service tool that optimizes application workflow design using generative AI.[52][53][54] Users provide a description of an application’s purpose to the agent, and it then lays out a blueprint for the app using the same structure that Pega would use to build it.[55][56] Intellectual property and industry knowledge are integrated into the process.[57][58][55] Users can push created blueprints onto Pega’s Infinity platform or Launchpad.[46] Blueprint will automatically generate most of the necessary backend integration, and will flag any further required work.[46] If a company wants to use another platform to build the final application, the Pega-created blueprint can be printed as a PDF and shared with developers.[56]

A virtual example is provided for each blueprint, giving employees a preview of what the new application will look like across multiple devices.[58][55] Before the new design goes live, human employees must validate and approve all workflows.[59]

Blueprint will also take legacy artifacts, such as old PDFs or screen recordings, and use its AI capabilities to analyze the data, summarize it, and then redesign it as a modern cloud-native process.[60][46] Users are given a preview of what the reimagined application will look like, and working prototypes include both the business workflow and customer interactions.[60][55][58]

Over 150,000 blueprints have been created using the tool since it went live in April 2024.[61] At its 2025 Pegaworld event, Pega highlighted how the AI agent can accelerate workflow design from months to weeks, overcoming obstacles such as outdated systems and technical debt.[61]

AI Governance

To keep AI agents in check, Blueprint uses a workflow model instead of a prompt model.[62] Developers, rather than end users, can use prompts, documentation, descriptions of automation goals, source code, and even videos of RPA to build workflow apps. The workflows provide boundaries, prescribing exactly how agents should act when utilized.[62] This model separates AI reasoning during the design period from AI execution during run time.[53][59]

Agentic Process Fabric

The Agentic Process Fabric (originally Process Fabric) is designed to manage and govern AI agents across various systems and tasks, and enables agents, apps, systems, and data to work together.[46][57] It works with design, conversation, automation, and optimization agents.[46] After registering each agent, workflow, and dataset, Agentic Process Fabric can then select the most appropriate one for each task depending on available data and a customer’s or employee’s needs.[60][57] To prevent problems, Agentic Process Fabric binds agents to pre-defined workflows, assigned tasks, and service level agreements (SLAs).[46] Agents can also be audited for compliance if necessary.[46]

Clients and projects

Pegasystems provides services in the fields of financial services,[63][64] insurance, life sciences, healthcare,[63] government, manufacturing,[63] high tech,[4] communications and media, energy, and utilities.[63] Pega clients include ING,[11] Lloyds Banking Group,[11] BAA, the state of Maine, PayPal, Cisco Systems, Philips,[11] and BNY Mellon, Verizon, Aflac,[64] Bupa,[65] Centrica,[18] Coca-Cola,[18] Commonwealth Bank of Australia,[21] Ford,[66] HCA Healthcare,[18] JP Morgan,[11] Shawbrook Bank,[67] and Citi.[68]

See also

References

  1. ↑ Worldwide Offices, Pegasystems, November 30, 2018, https://www.pega.com/about/office-locations 
  2. ↑ 2.0 2.1 About – Timeline – Worldwide Offices, www.pega.com, https://www.pega.com/about, retrieved March 28, 2017 
  3. ↑ 3.0 3.1 3.2 3.3 3.4 3.5 "Pegasystems Inc. 2023 Annual Report (Form 10-K)". U.S. Securities and Exchange Commission. February 14, 2024. https://www.sec.gov/ix?doc=/Archives/edgar/data/1013857/000101385724000012/pega-20231231.htm. 
  4. ↑ 4.0 4.1 4.2 Farrell, Michael B. (July 6, 2014). "Seven things you should know about Alan Trefler". Boston Globe. https://www.bostonglobe.com/business/2014/07/05/seven-things-you-should-know-about-alan-trefler-founder-pegasystems/ZQULf5r9uUFkZZytsQB3WP/story.html. 
  5. ↑ 5.0 5.1 5.2 Rogers, Bruce (February 24, 2015). "Alan Trefler's Pegasystems Is On A Mission To Transform Customer Engagement". Forbes. https://www.forbes.com/sites/brucerogers/2015/02/24/alan-treflers-pegasystems-is-on-a-mission-to-transform-customer-engagement/. Retrieved March 19, 2017. 
  6. ↑ Wayner, Peter (2022-06-16). "Top 16 business process management tools" (in en-US). https://www.cio.com/article/401356/top-16-business-process-management-tools.html. 
  7. ↑ "The single-easiest way to make customers fall in love with you". Mashable. May 1, 2015. http://mashable.com/2015/05/01/surprising-customers-brandspeak/#9HLrbyJcv5qz. 
  8. ↑ "SEC drops Pegasystems probe". Biz Journals. April 10, 2002. http://www.bizjournals.com/boston/stories/2002/04/08/daily31.html. 
  9. ↑ Goldbaum, Lisa R. (May 13, 1998). "Is The Accounting Cloud Over Pegasystems Finally Lifting?". Barron's. http://www.barrons.com/articles/SB895085409518943000?tesla=y. 
  10. ↑ Henschen, Doug (March 18, 2010). "Pegasystems To Buy Chordiant For $161.5 Million". InformationWeek. http://www.informationweek.com/software/operating-systems/pegasystems-to-buy-chordiant-for-$1615-million/d/d-id/1087685?. Retrieved March 19, 2017. 
  11. ↑ 11.0 11.1 11.2 11.3 11.4 11.5 Goodwin, Bill (November 21, 2013). "Pegasystems CEO Alan Trefler plans his next move for the $500m software company". Computer Weekly. http://www.computerweekly.com/news/2240209379/Pegasystems-CEO-Alan-Trefler-on-raising-the-BPM-game. 
  12. ↑ "Pegasystems acquires Antenna Software". Business Standard. October 16, 2013. http://www.business-standard.com/article/companies/pegasystems-acquires-antenna-software-113101600593_1.html. 
  13. ↑ Goodwin, Bill (September 2015). "Why Pegasystems' CEO, Alan Trefler, has learned to think smaller". Computer Weekly. http://www.computerweekly.com/feature/Why-Pegasystems-CEO-Alan-Trefler-has-learned-to-think-smaller. 
  14. ↑ Cutler, Kim-Mai (June 9, 2014). "Pegasystems Acquires Co-Browsing Tool Firefly, The First Investment By First Round's Dorm Room Fund". TechCrunch. https://techcrunch.com/2014/06/09/pegasystems-acquires-co-browsing-tool-firefly-the-first-investment-by-first-rounds-dorm-room-fund/. 
  15. ↑ Oberweiss, Jim (February 10, 2016). "A Basket Of Keepers Among Small-Cap Tech Stocks". Forbes. https://www.forbes.com/sites/investor/2016/02/10/a-basket-of-keepers-among-small-cap-tech-stocks/#fe5d85226e2e. 
  16. ↑ Primack, Dan (April 13, 2016). "Term Sheet — Wednesday, April 13". Fortune. http://fortune.com/2016/04/13/term-sheet-wednesday-april-13/. 
  17. ↑ Gros, Maryse (2019-02-26). "Pegasystems acquiert l'outil de dataviz d'Infruid Labs" (in fr). https://www.lemondeinformatique.fr/actualites/lire-pegasystems-acquiert-l-outil-de-dataviz-d-infruid-labs-74465.html. 
  18. ↑ 18.0 18.1 18.2 18.3 Goodwin, Bill (2020-06-05). "Businesses develop apps quickly to manage disruption of Covid-19" (in en). https://www.computerweekly.com/news/252484191/Businesses-develop-apps-quickly-to-manage-disruption-of-Covid-19. 
  19. ↑ "Pega launches small business lending reference app" (in en). 2020-04-14. https://www.finextra.com/pressarticle/82141/pega-launches-small-business-lending-reference-app. 
  20. ↑ Goodwin, Bill (2020-06-05). "Businesses develop apps quickly to manage disruption of Covid-19" (in en). https://www.computerweekly.com/news/252484191/Businesses-develop-apps-quickly-to-manage-disruption-of-Covid-19. 
  21. ↑ 21.0 21.1 du Preez, Derek (2020-08-20). "Commonwealth Bank of Australia is using Pega to aim for millions of personalized experiences" (in en). https://diginomica.com/commonwealth-bank-australia-using-pega-aim-millions-personalized-experiences. 
  22. ↑ Eyers, James (2020-06-29). "CommBank using AI to help triage loan deferral customers" (in en). https://www.afr.com/companies/financial-services/commbank-using-ai-to-help-triage-loan-deferral-customers-20200629-p5578e. 
  23. ↑ "Dropkick Murphys Take Over Fenway Park For Benefit Concert - CBS Boston" (in en-US). 2020-05-29. https://www.cbsnews.com/boston/news/coronavirus-dropkick-murphys-fenway-park-charity-concert/. 
  24. ↑ "Bruce Springsteen to livestream concert from empty Fenway Park" (in en-US). 2020-05-19. https://nypost.com/2020/05/19/bruce-springsteen-dropkick-murphys-to-livestream-concert-from-empty-fenway-park/. 
  25. ↑ Vizard, Michael (2021-01-11). "Pegasystems acquires Qurious.io to apply speech analytics to customer service" (in en-US). https://venturebeat.com/2021/01/11/pegasystems-acquires-qurious-io-to-apply-speech-analytics-to-customer-service/. 
  26. ↑ Plumb, Taryn (2022-02-11). "Pegasystems aims for better customer service through AI" (in en-US). https://venturebeat.com/business/pegasystems-aims-for-better-customer-service-through-ai/. 
  27. ↑ Sullivan, Paul (2021-06-01). "Meet Pegasystems, a tech company that has teamed up with the Ryder Cup" (in en-US). https://golf.com/news/pegasystems-technology-company-ryder-cup/. 
  28. ↑ Nichols, Beth Ann (2021-06-01). "Pega ambassador Mel Reid wears rainbow logo to celebrate Pride Month at U.S. Women's Open" (in en-US). https://golfweek.usatoday.com/2021/06/01/pega-ambassador-mel-reid-wears-rainbow-logo-to-celebrate-pride-month-at-u-s-womens-open/. 
  29. ↑ Stempel, Jonathan (2022-05-10). "Appian soars after winning $2.04 bln verdict against Pegasystems" (in en). Reuters. https://www.reuters.com/technology/appian-wins-204-bln-verdict-against-pegasystems-2022-05-10/. 
  30. ↑ Maffei, Lucia (2022-05-10). "Pegasystems shares plummet after $2B verdict". https://www.bizjournals.com/boston/news/2022/05/10/pega-verdict-damages.html. 
  31. ↑ "Court affirms Appian win in trade-secrets case, but battle with Pegasystems is far from over". https://www.bizjournals.com/washington/news/2022/09/19/appian-pegasystems-verdict.html. 
  32. ↑ "A 'trade-secret case with no secrets:' Pega lays out appeal in $2B Appian case". https://www.bizjournals.com/boston/news/2023/02/08/pegasystems-files-appeal-case-appian.html. 
  33. ↑ "Pegasystems Inc. v. Appian Corporation" (in en). https://law.justia.com/cases/virginia/court-of-appeals-published/2024/1399-22-4.html. 
  34. ↑ Andrews, Kate (2025-10-28). "Virginia Supreme Court hears $2B trade secrets case" (in en-US). https://virginiabusiness.com/virginia-supreme-court-hears-appian-pega-trade-secrets-case/. 
  35. ↑ "Virginia Appellate Court Vacates Trade Secret Verdict" (in en). https://natlawreview.com/article/missed-appropriation-massive-trade-secret-verdict-vacated. 
  36. ↑ du Preez, Derek (2022-05-24). "Pega acquires Everflow to advance its process mining and hyper automation ambitions" (in en). https://diginomica.com/pega-acquires-everflow-advance-its-process-mining-and-hyper-automation-ambitions. 
  37. ↑ "Pega CTO: We’re the AI ‘workflow backbone’ on a spine of Google Cloud & AWS". https://www.computerweekly.com/blog/CW-Developer-Network/Pega-CTO-Were-the-AI-workflow-backbone-on-a-spine-of-Google-Cloud-AWS. 
  38. ↑ Mitchell, Sean. "Pegasystems expands Pega GenAI with AWS & Google Cloud models" (in en). https://datacentrenews.uk/story/pegasystems-expands-pega-genai-with-aws-google-cloud-models. 
  39. ↑ Roche, Francesca (2025-09-25). "Pega Promises Predictable & Trustworthy Customer Service AI Agents" (in en-GB). https://www.cxtoday.com/contact-center/pega-promises-predictable-trustworthy-customer-service-ai-agents/. 
  40. ↑ 40.0 40.1 Stephen, James (2023-09-13). "Pega Infinity '23 Is Now Generally Available, with New AI & Automation Capabilities" (in en-GB). https://www.cxtoday.com/crm/pega-inifinity-23-now-available/. 
  41. ↑ 41.0 41.1 "Pega Unveils Plans for the Autonomous Enterprise at PegaWorld iNspire". June 12, 2023. https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Pega-Unveils-Plans-for-the-Autonomous-Enterprise-at-PegaWorld-iNspire-159110.aspx. 
  42. ↑ "Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News". June 8, 2018. https://www.cmswire.com/customer-experience/pega-launches-infinity-digital-transformation-suite-canto-dam-updates-more-news/. 
  43. ↑ "On CRM: Pega Now Works on Google's Cloud Platform Because Why Choose Sides?". June 6, 2018. https://www.forbes.com/sites/quickerbettertech/2018/06/06/on-crm-pega-now-works-on-googles-cloud-platform-because-why-choose-sides#5e9bbde8588b. 
  44. ↑ "Meeting requirements and prerequisites" (in en). 2020-03-27. https://community.pega.com/knowledgebase/articles/client-managed-cloud/83/meeting-requirements-and-prerequisites. 
  45. ↑ 45.0 45.1 "Interview: Pega’s ‘Blueprint’ for breaking the curse of legacy IT | Computer Weekly" (in en). https://www.computerweekly.com/news/366625045/Interview-Pegas-Blueprint-for-breaking-the-curse-of-legacy-IT. 
  46. ↑ 46.0 46.1 46.2 46.3 46.4 46.5 46.6 46.7 46.8 Giambattista, Mike (2025-06-03). "Can Pega’s AI Strategy Redefine Enterprise Transformation?" (in en-US). https://customerland.net/can-pegas-ai-strategy-redefine-enterprise-transformation/. 
  47. ↑ von Hoffman, Constantine (2 June 2025). "Pegasystems unveils agentic coordination solution". https://martech.org/pegasystems-unveils-agentic-coordination-solution/. 
  48. ↑ Computer, Express (2024-06-11). "Pega to expand GenAI framework with Google Cloud & AWS, to allow for enterprise GenAI choice" (in en-US). https://www.expresscomputer.in/news/pega-to-expand-genai-framework-with-google-cloud-aws-to-allow-for-enterprise-genai-choice/112974/. 
  49. ↑ "Pega launches its new generative AI assistant" (in en). 2024-01-25. https://www.financialexpress.com/business/digital-transformation-pega-launches-its-new-generative-ai-assistantnbspnbsp-3375053/. 
  50. ↑ 50.0 50.1 50.2 Almekinders, Sander (2024-06-10). "Pega deploys GenAI across platform: integrations, development, adoption" (in en). https://www.techzine.eu/blogs/devops/120928/pega-deploys-genai-across-platform-integrations-development-adoption/. 
  51. ↑ 51.0 51.1 "Pega CEO Trefler: Avoid the ‘birth of legacy systems’ via workflow automation". https://www.computerweekly.com/blog/CW-Developer-Network/Pega-CEO-Trefler-Avoid-the-birth-of-legacy-systems-via-workflow-automation. 
  52. ↑ Ajao, Esther (13 February 2024). "Pega GenAI Blueprint aims at application design processes". https://www.techtarget.com/searchenterpriseai/news/366569933/Pega-GenAI-Blueprint-aims-at-application-design-processes. 
  53. ↑ 53.0 53.1 Haththotuwa, Serena (3 June 2025). "“Agents Might Look Friendly, but They Could Become a Scary, Disorganised Mess” – Pega CEO on Not Letting AI Agents Run Riot". https://futureweek.com/agents-might-look-friendly/. 
  54. ↑ "Pegasystems gives Infinity and Blueprint agentic wings" (in en). 2025-06-02. https://www.techzine.eu/blogs/devops/131912/pegasystems-gives-infinity-and-blueprint-agentic-wings/. 
  55. ↑ 55.0 55.1 55.2 55.3 "Pega GenAI Blueprint: Breaking down the barriers to transformation" (in en). 2024-06-17. https://www.itpro.com/technology/artificial-intelligence/pega-genai-blueprint-breaking-down-the-barriers-to-transformation. 
  56. ↑ 56.0 56.1 Davis, Kim (2024-06-12). "What Pega GenAI tools might mean for marketers" (in en). https://martech.org/what-pega-genai-tools-might-mean-for-marketers/. 
  57. ↑ 57.0 57.1 57.2 "Pegasystems expands features to build and manage AI agents" (in en-US). 2025-06-02. https://siliconangle.com/2025/06/02/pegasystems-expands-features-build-manage-ai-agents/. 
  58. ↑ 58.0 58.1 58.2 "Pega wants to increase the reach of Blueprint with Powered by Pega Blueprint" (in en). 2025-06-03. https://www.techzine.eu/news/devops/131969/pega-wants-to-increase-the-reach-of-blueprint-with-powered-by-pega-blueprint/. 
  59. ↑ 59.0 59.1 "Pega's agentic approach puts workflows first, prompts second - here's why that matters for enterprise AI adoption" (in en). 2025-06-02. https://diginomica.com/pegas-agentic-approach-puts-workflows-first-prompts-second-heres-why-matters-enterprise-ai-adoption. 
  60. ↑ 60.0 60.1 60.2 Kihlstrom, Greg. "PegaWorld 2025 Recap: Conducting a Multi-Agent Orchestra" (in en). https://www.cmswire.com/customer-experience/pegaworld-2025-a-blueprint-for-agentic-ai-in-the-enterprise/. 
  61. ↑ 61.0 61.1 Swinscoe, Adrian. "Accelerating Legacy Transformation With Pega’s Blueprint Solution" (in en). Forbes. https://www.forbes.com/sites/adrianswinscoe/2025/06/12/accelerating-legacy-transformation-with-pegas-blueprint-solution/. 
  62. ↑ 62.0 62.1 "Pegasystems expands agentic AI for business automation | TechTarget" (in en). https://www.techtarget.com/searchcustomerexperience/news/366625157/Pegasystems-expands-agentic-AI-for-business-automation. 
  63. ↑ 63.0 63.1 63.2 63.3 Raj, Y V Phani (January 21, 2016). "Cloud to drive Pega growth". Metro India. http://metroindia.com/business/article/21/01/2016/cloud-to-drive-pega-growth/27179. 
  64. ↑ 64.0 64.1 Kline, Alan (June 12, 2014). "How BNY Mellon Aims to Stay on Top for the Next 230 Years". American Banker. http://www.americanbanker.com/issues/179_113/how-bny-mellon-aims-to-stay-on-top-for-the-next-230-years-1068069-1.html. 
  65. ↑ "Bupa Australia adopts Pega to build more authentic relationships with its members" (in en). 2023-06-13. https://diginomica.com/bupa-australia-adopts-pega-build-more-authentic-relationships-its-members. 
  66. ↑ Flake, Ebony. "Tech stocks are plummeting but the CEO of a software development company reveals his winning strategy for leading through a crisis" (in en-US). https://www.businessinsider.com/tech-stocks-down-pegasystems-ceo-alan-trefler-resilience-during-crises-2022-3. 
  67. ↑ February 2023, 27th (2023-02-27). "Shawbrook Bank taps Pegasystems for automated underwriting solution" (in en-GB). https://www.fintechfutures.com/2023/02/shawbrook-bank-taps-pegasystems-for-automated-underwriting-solution/. 
  68. ↑ Davis, Kim (2023-06-23). "Citi, Aflac and Verizon: Three different Pega journeys" (in en). https://martech.org/citi-aflac-and-verizon-three-different-pega-journeys/. 



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