Company:Smarsh

From HandWiki
Smarsh Inc.
TypePrivate
IndustryFinancial services, public sector
Founded2001; 25 years ago (2001)
FounderStephen Marsh
Headquarters851 SW 6th Ave #800,
Portland, Oregon
,
United States
Area served
Worldwide
Key people
  • Stephen Marsh, Founder
  • Kim Crawford Goodman, CEO
ProductsArchiving software
RevenueIncrease$111.4 million (2018 [1])
Number of employees
623 (2019 [1])
ParentK1 Investment Management [2]
Websitehttp://www.smarsh.com

Smarsh Inc. (stylized as smarsh) is an American AI-powered software company that develops software for communications compliance, archiving, supervision, and electronic discovery.[3][4][5] The company provides products that are used mainly by organizations in regulated sectors, especially financial services and government.[6]

Smarsh uses its “software as a service" (SaaS) platform to manage cloud-based messages across 100+ channels, including email, social media, mobile/text messaging, web and voice channels. It works with governance and supervision, enabling organizations to manage risk while capturing, retaining and archiving records.[4][5]

History

The company was founded in Brooklyn, New York in 2001.[7] The founder, Stephen Marsh, believed that the financial industry needed a better way to archive, store, and regulate its data as regulations required.[8] In 2004, the company relocated its headquarters to Portland, Oregon.[9]

In 2012, Quest Software, which owned 60% of Smarsh, was sold to Dell Computer.[9] In 2013, Dell sold its stake to California investment firm Toba Capital.[9]

In 2018, K1 Investment Management acquired Actiance and merged with Smarsh shortly after.[10]

In 2020, Kim Crawford Goodman joined Smarsh as their new CEO.[11]

In 2024, Smarsh entered a five-year strategic agreement with Amazon Web Services to develop generative AI offerings for financial services.[12] In 2025, Amazon Web Services named Smarsh as its “Vertical Technology Partner of the Year”.[13]

Acquisitions

Smarsh was founded in 2001 and initially focused on email archiving before expanding into web archiving, mobile and voice capture, cybersecurity, and AI-assisted surveillance through a series of acquisitions.

Date Acquisition Added value Reference
2008 CentraScan Email management service [8]
2008 Financial Visions Inc. Website compliance [8]
2008 iNation, LLC Financial CRM [8]
2012 Perpetually Web archiving [14]
2015 Presensoft Cloud-based instant message archiving [15]
2016 MobileGuard Mobile communication monitoring and retention [3]
2017 Cognia Improve Smarsh’s voice communication capabilities for mobile and landline devices [16]
2018 Actiance K1 Investment Management acquired Actiance Inc. and merged with Smarsh [10]
2020 Digital Reasoning Natural language processing and machine learning application, was added to Smarsh’s portfolio to expand AI-driven analysis and risk detection services [17]
2020 Entreda Integrated cybersecurity risk and compliance management software and services [18]
2021 Privva Cybersecurity risk assessment platform, integrated with Entreda [19]
2022 Digital Safe Archiving and risk management portfolio from Micro Focus [20]
2024 TeleMessage Archives Signal conversations [21]
2025 CallCabinet AI voice recording and cloud analysis software [4]

References

  1. ↑ 1.0 1.1 "Smarsh Profile". http://www.inc.com/profile/smarsh. Retrieved September 13, 2019. 
  2. ↑ Miller, Ron (15 November 2017). "Two Compliance Companies Merge to Build a $100M Firm". https://techcrunch.com/2017/11/15/two-compliance-companies-are-merging-to-build-a-firm-that-could-generate-100m-in-revenue/. Retrieved September 13, 2019. 
  3. ↑ 3.0 3.1 Spencer, Malia (December 8, 2016). "Smarsh Beefs Up Mobile Archiving Abilities". http://www.bizjournals.com/portland/news/2016/12/08/smarsh-buy-beefs-up-mobile-archiving-abilities.html. 
  4. ↑ 4.0 4.1 4.2 "Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience". February 4, 2025. https://www.cxtoday.com/contact-center/smarsh-acquires-callcabinet-to-transform-ai-powered-voice-compliance-in-customer-experience/. 
  5. ↑ 5.0 5.1 "Smarsh Introduces Groundbreaking Text Message Archiving Solution for Federal Government". July 1, 2020. https://www.corporatecomplianceinsights.com/smarsh-text-message-archiving-government/. 
  6. ↑ "Company Overview". https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=13638828. Retrieved April 8, 2017. 
  7. ↑ Rogoway, Mike (June 13, 2013). "Smarsh, An Archivist for the Information Age". https://www.oregonlive.com/silicon-forest/index.ssf/2013/06/smarsh_an_archivist_for_the_in_1.html. Retrieved April 8, 2017. 
  8. ↑ 8.0 8.1 8.2 8.3 Earnshaw, Aliza (April 20, 2008). "Smarsh expects to double revenue to $10M". http://www.bizjournals.com/portland/stories/2008/04/21/story6.html?b=1208750400%252525255E1622377. 
  9. ↑ 9.0 9.1 9.2 Rogoway, Mike (November 5, 2013). "Dell Sells its Majority Stake in Smarsh to Investment Fund Toba Capital". https://www.oregonlive.com/silicon-forest/index.ssf/2013/11/dell_sells_its_majority_stake.html. Retrieved April 8, 2017. 
  10. ↑ 10.0 10.1 "Smarsh to merge with Actiance in bid to become a $100M compliance powerhouse" (in en-US). 2017-11-15. https://siliconangle.com/2017/11/15/smarsh-merge-actiance-bid-become-100m-compliance-powerhouse/. 
  11. ↑ "Smarsh Welcomes Kim Crawford Goodman as New Chief Executive Officer" (in en-US). https://www.smarsh.com/videos/Smarsh-Welcomes-Kim-Crawford-Goodman-as-New-Chief-Executive-Officer. 
  12. ↑ "Smarsh and AWS Strengthen Partnership with New 5-Year Agreement". https://press.aboutamazon.com/2024/9/smarsh-and-aws-strengthen-partnership-with-new-5-year-agreement. 
  13. ↑ Andrew Somera (December 1, 2025). "Announcing the 2025 Geo and Global AWS Partners of the Year". https://aws.amazon.com/blogs/apn/announcing-the-2025-geo-and-global-aws-partners-of-the-year/. 
  14. ↑ Cook, Jordan (May 16, 2012). "Smarsh Acquires Former TC50 Finalist Perpetually, Founder Thanks NY Tech Scene". https://techcrunch.com/2012/05/16/smarsh-acquires-former-tc50-finalist-perpetually-founder-thanks-ny-tech-scene/. Retrieved April 8, 2017. 
  15. ↑ Spencer, Malia (February 4, 2015). "Smarsh Buys Houston-Based Archiving Firm". http://www.bizjournals.com/portland/blog/techflash/2015/02/smarsh-buys-houston-based-archiving-firm.html. Retrieved April 8, 2017. 
  16. ↑ Spencer, Malia (17 August 2017). "Smarsh buys London voice archiving firm". https://www.bizjournals.com/portland/news/2017/08/17/smarsh-buys-london-voice-archiving-firm.html. 
  17. ↑ Davis Janowski (November 10, 2020). "Smarsh to Acquire AI Pioneer Digital Reasoning". https://www.wealthmanagement.com/artificial-intelligence/smarsh-to-acquire-ai-pioneer-digital-reasoning. 
  18. ↑ "Smarsh acquires cybersecurity compliance and risk analytics firm Entreda" (in en-US). 2020-05-21. https://siliconangle.com/2020/05/21/smarsh-acquires-cybersecurity-compliance-risk-analytics-firm-entreda/. 
  19. ↑ Davis Janowski (November 1, 2021). "Smarsh Subsidiary Entreda Acquires Privva". https://www.wealthmanagement.com/financial-technology/smarsh-subsidiary-entreda-acquires-privva. 
  20. ↑ Joyce Wells (November 4, 2021). "Smarsh acquires Digital Safe product line from Micro Focus". https://www.kmworld.com/Articles/News/News/Smarsh-acquires-Digital-Safe-product-line-from-Micro-Focus-149921.aspx. 
  21. ↑ "Smarsh Completes Acquisition of TeleMessage, Extends Communications Compliance Leadership" (in en). Smarsh. https://www.smarsh.com/press-release/smarsh-completes-acquisition-of-telemessage-extends-communications-compliance-leadership. 



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