Company:Smart Communications

From HandWiki
Short description: Software company and provider of Customer Communications Management (CCM) software


Smart Communications is a customer communications management company that is headquartered in Elstree, England, UK.[1][2] It provides services through cloud technology to manage documents and communications across customer communications, such as email, SMS, web, and print.[3][4][5][6][7] It has historically specialized in software for the financial, insurance, healthcare, utilities, and government sectors.[8][9][10]

Products

Smart Communications' software products operate in the cloud, featuring scalable architecture, template-based design, multi-channel capabilities, and compliance management.[11][6] Smart Communications provides three core software products that are part of their Conversation Cloud platform.[12][5][13] SmartComm is the primary customer communications management solution.[12][5] SmartIQ is an enterprise forms solution that includes workflow and automation capabilities.[12][14] SmartDX is a solution designed for capital markets, with support for trade and relationship documentation.[12]

History

Smart Communications originated as a division of Thunderhead, before being acquired by Accel-KKR in 2016. It currently operates independently, under the leadership of its original management team.[5] Smart Communications now has offices in the United States, Germany, Switzerland, Austria, Australia, Singapore, and New Zealand.[12]

In January 2017, Leigh Segall was appointed as chief marketing officer (CMO).[15]

In March 2018, Jon Stratford was appointed as chief financial officer (CFO).[16]

In June 2018, James Brown was appointed as chief executive officer (CEO).[17]

In February 2023, Leigh Segall was named President of Smart Communications. Hitesh Bhindi was named Chief Customer Officer of Smart Communications. Samantha Couzens was named Chief Marketing Officer. Jo Sweet was named Chief Human Resource Officer and Martin Suter was named Chief Product Officer.[18]

Acquisitions

In July 2019, Smart Communications acquired the digital transformation software company Intelledox.[19][20]

In January 2021, Smart Communications acquired Swiss-based Assentis—a software solutions provider for customer communications management (CCM) with a focus on the financial services industry.[19][21][20]

Reception

Aragon Research recognized Smart Communications as one of the key providers in the Workflow and Content Automation (WCA) market.[22] Aspire, a global analyst and market research firm, identified Smart Communications as a leading provider of Customer Communications Management software.[12] IDC MarketScape included Smart Communications in their 2022 Vendor Assessment for Worldwide Cloud Customer Communications Management Applications for their cloud strategy, partner network, and personalized services.[23] Smart Communications was also on the WealthTech100 list for 2023, which features companies that provide tech solutions for financial sector digital transformation.[24]

References

  1. ↑ "Smart Communications - Products, Competitors, Financials, Employees, Headquarters Locations". https://www.cbinsights.com/company/smart-communications. 
  2. ↑ "SMART COMMUNICATIONS LIMITED overview - Find and update company information - GOV.UK" (in en). https://find-and-update.company-information.service.gov.uk/company/02223173. 
  3. ↑ "16 Popular Document Management Solutions - - AppExchange" (in en). https://appexchange.salesforce.com/appxContentListingDetail?listingId=a0N3A00000FvIxHUAV. 
  4. ↑ "Smart Communications - Email Format | NeverBounce" (in en). https://www.neverbounce.com/company/smart-communications/401905859. 
  5. ↑ 5.0 5.1 5.2 5.3 "Smart Communications: Keeping Communications at the Center of the Customer Experience" (in en). https://www.cioreview.com/smart-communications. 
  6. ↑ 6.0 6.1 "Drabik Digest" (in en-US). https://drabikdigest.com/blogs/the-personalization-imperative-comes-to-pc-insurance/. 
  7. ↑ Feb. 3, Published; 2021. "Smart Communications, IMICONNECT launch two-way messaging | Payments Dive" (in en-US). https://www.paymentsdive.com/ex/mpt/news/smart-communications-imiconnect-partner-and-launch-two-way-messaging-and-orchestration-capabilities-for-customers/. 
  8. ↑ editor, Opinion (2023-04-14). "Five ways AI can benefit customer experience in healthcare" (in en). https://www.htworld.co.uk/leadership/opinion/five-ways-ai-can-benefit-customer-experience-in-healthcare/. 
  9. ↑ "Smart Communications Partnerships · Partnerbase" (in en). https://www.partnerbase.com/smart-communications. 
  10. ↑ editor, Opinion (2023-04-14). "Five ways AI can benefit customer experience in healthcare" (in en). https://www.htworld.co.uk/leadership/opinion/five-ways-ai-can-benefit-customer-experience-in-healthcare/. 
  11. ↑ Desk, STS News (2021-02-03). "Smart Communications Adds Two-way Messaging and Orchestration" (in en-US). https://salestechstar.com/predictive-ai-artificial-intelligence/smart-communications-adds-two-way-messaging-and-orchestration-capabilities-using-imiconnect/. 
  12. ↑ 12.0 12.1 12.2 12.3 12.4 12.5 "Aspire Leaderboard". https://www.aspireleaderboard.com/review-of-smart-communications. 
  13. ↑ "OneSpan Sign for Smart Communications" (in en). https://www.onespan.com/integrations/smartcommunications-electronic-signature. 
  14. ↑ "Digital Account Opening and Customer Onboarding Best Practices for 2023" (in en). 2023-06-08. https://www.onespan.com/blog/digital-account-opening-and-customer-onboarding-best-practices-2023. 
  15. ↑ "Smart Communications Appoints CMO to Support Rapid Growth Plans | Insurance Innovation Reporter". https://iireporter.com/smart-communications-appoints-cmo-to-support-rapid-growth-plans/. 
  16. ↑ "Smart Communications Appoints New Chief Financial Officer" (in en). Bloomberg.com. 2017-03-22. https://www.bloomberg.com/press-releases/2017-03-22/smart-communications-appoints-new-chief-financial-officer. 
  17. ↑ enterpriseitworld (2018-06-18). "Smart Communications names James Brown as CEO" (in en-US). https://www.enterpriseitworld.com/smart-communications-names-james-brown-as-ceo/. 
  18. ↑ Communications, Smart (2023-02-09). "Smart Communications Continues Exceptional Growth Trajectory in 2022 and Promotes Leadership to Scale Business". GlobeNewswire News Room (Press release). Retrieved 2023-05-25.
  19. ↑ 19.0 19.1 Communications, Smart (2019-07-18). "Smart Communications Announces Acquisition of Intelledox". GlobeNewswire News Room (Press release). Retrieved 2023-05-25.
  20. ↑ 20.0 20.1 "Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies" (in en-GB). 2021-01-11. https://www.cpapracticeadvisor.com/2021/01/11/smart-communications-enters-into-definitive-agreement-to-acquire-assentis-technologies/42166/. 
  21. ↑ "Smart Communications Acquires Assentis". https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Smart-Communications-Acquires-Assentis-144640.aspx. 
  22. ↑ "Aragon Research Releases the 2023 Globe for Workflow and Content Automation (WCA)". https://www.prweb.com/releases/aragon_research_releases_the_2023_globe_for_workflow_and_content_automation_wca/prweb19395347.htm. 
  23. ↑ "Smart Communications Positioned as a Leader in the IDC MarketScape for Cloud Customer Communications Management". June 9, 2022. https://documentmedia.com/article-3236-Smart-Communications-Positioned-as-a-Leader-in-the-IDC-MarketScape-for-Cloud-Customer-Communications-Management.html. 
  24. ↑ "Smart Communications Named in 2023 WealthTech100 List of Innovative Tech Companies Transforming the Financial Service Industry" (in EN-US). https://www.marketwatch.com/press-release/smart-communications-named-in-2023-wealthtech100-list-of-innovative-tech-companies-transforming-the-financial-service-industry-2023-04-20. 


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