Company:Talkdesk

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Short description: Computer software company
Talkdesk, Inc.
TypePrivate
IndustrySoftware as a service
Founded2011
FoundersCristina Fonseca, Tiago Paiva
Headquarters
San Francisco
,
USA
Area served
Worldwide
Key people
Tiago Paiva (CEO)
Websitewww.talkdesk.com

Talkdesk is a cloud-based contact centre and artificial intelligence[1] software provider.

Company history

Founding

Talkdesk was founded in Lisbon, Portugal in 2011 by Cristina Fonseca and Tiago Paiva.[2]

Growth

By 2019, the company had grown to almost 1,000 employees, and was headquartered in San Francisco , California .[3] By 2021 Talkdesk had grown to 2,000 employees. It has funded its growth substantially by multiple investment rounds, and since it is privately held does not release revenue figures. It claimed 1,800 customers by 2020, including IBM, Acxiom, Hunter Douglas, and Trivago.[4]

In April 2022, Talkdesk Announced the appointment of its First chief information officer (CIO), Jeff Haslem. Haslem is set to oversee global initiatives for IT, security, and businesses systems in the next stages of the company’s growth.[5]

Investment

  • Accelerator - In November 2011, Talkdesk was accepted into and received investment from the 3rd batch of the 500 Startups accelerator program which was based in Mountain View, CA. [6]
  • Seed — In August 2014, Talkdesk raised US$3.15 million in an investment round led by Storm Ventures.[7]
  • Series A — In 2015 Talkdesk raised US$21 million from Draper Fisher Jurvetson, Salesforce Ventures and Storm Ventures.[8][9]
  • Series B — In 2018 Talkdesk raised $100 million in series B funding, valuing the company at over US$1 billion.[10]
  • Series C — In July 2020, Talkdesk raised US$143 million in series C funding, valuing the company at US$3 billion.[11]
  • Series D — In August 2021, Talkdesk raised US$230 million in series D funding. The company is now valued at more than US$10 billion.[12]

Products and markets

While Talkdesk sells to a broad range of industries, it has targeted the financial services & insurance, retail & e-commerce, healthcare & lifesciences, travel & hospitality and public sector industries with its contact  center  as a service (CCaaS) solution. It has integrations to Salesforce, Zendesk, Slack, Microsoft Teams, ServiceNow, Zoom, Microsoft Dynamics CRM and numerous other systems.. In November 2020 it announced it would be using BICS to provide cloud numbers and SIP Trunking to support its customers.[13]

Industry recognition

  • 2021 Forbes Cloud 100.[14]
  • Gartner 2021 Magic Quadrant for CCaaS.[15]
  • Forrester Wave CCaaS Providers, Q3 2020.[16]


References

  1. ↑ Agent Assist [1]"Agent Assist, Powered by Talkdesk iQ"
  2. ↑ Lisboa, Técnico. "Técnico startup is the new Portuguese unicorn" (in en-US). https://tecnico.ulisboa.pt/en/news/campus-community/tecnico-startup-is-the-new-portuguese-unicorn/. 
  3. ↑ "Talkdesk headquarters and office locations". https://craft.co/talkdesk/locations. 
  4. ↑ "Talkdesk Global Channel and Alliances Program Gains Momentum, Expands Market Reach with Substantial Organization and Leadership Investments" (in en). 2021-04-12. https://www.businesswire.com/news/home/20210412005584/en/Talkdesk-Global-Channel-and-Alliances-Program-Gains-Momentum-Expands-Market-Reach-with-Substantial-Organization-and-Leadership-Investments. 
  5. ↑ "Talkdesk Announces Appointment of Its First Chief Information Officer". 28 April 2022. https://www.businesswire.com/news/home/20220428005373/en/Talkdesk-Announces-Appointment-of-Its-First-Chief-Information-Officer. 
  6. ↑ Paiva, Tiago "From a Hackathon Win to a Hyper Growth Company", 500 Startups, 27 October 2015
  7. ↑ Kokalitcheva, Kia. "Talkdesk grabs $3.15M for its 'call center in the browser'", VentureBeat, 16 September 2014.
  8. ↑ Lynley, Matthew. "Talkdesk, A Startup That Spins Up Call Centers, Raises $15M", TechCrunch, 9 June 2015.
  9. ↑ Clancy, Heather. "Another cloud call-center startup that has people talking", Fortune, 9 June 2015.
  10. ↑ Clark, Kate. "Talkdesk nabs $100m", Techcrunch, 8 October 2018
  11. ↑ "Talkdesk raises $143 million Series C funding round as it continues its hiring spree". https://www.bizjournals.com/sanfrancisco/news/2020/07/23/talkdesk-raises-143-million-series-c-round-conti.html. 
  12. ↑ "Cloud firm Talkdesk valuation jumps to $10 billion after fresh funding". https://www.reuters.com/technology/cloud-firm-talkdesks-valuation-jumps-10-billion-after-fresh-funding-2021-08-12/. 
  13. ↑ "Talkdesk partners with BICS". https://omnisperience.com/2020/11/17/talkdesk-partners-with-bics/. 
  14. ↑ "The Cloud 100". https://www.forbes.com/cloud100/#4e6916b55f94. 
  15. ↑ "Who Leads the Gartner CCaaS Magic Quadrant 2021". https://www.uctoday.com/unified-communications/who-leads-the-gartner-ccaas-magic-quadrant-2021/. 
  16. ↑ "Introducing the Forrester Wave for CCaaS 2020". https://www.uctoday.com/contact-centre/ccaas/introducing-the-forrester-wave-for-ccaas-2020/. 

External links




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