Company:Vetster

From HandWiki
Vetster Inc.
IndustryVeterinary services
Founded2020; 6 years ago (2020)
FounderMark Bordo, Regan Johnson
HeadquartersToronto, Canada
Area served
USA, Canada, UK, Worldwide
Websitevetster.com

Vetster Inc. is a Canadian veterinary telemedicine company headquartered in Toronto, Canada.[1][2][3][4]

History

Vetster was founded in 2020 by Mark Bordo and Regan Johnson.[1][3][5][6] Bordo assumed the role of CEO and Johnson was appointed CTO.[1][7] Cerys Goodall was named Chief Operating Officer in January 2022.[8]

On August 24, 2021, Vetster announced its online pet pharmacy service, VetsterRX, to the US market.[9][10] As of October 2021, Vetster had 35 employees.[7][11]

Together with OnePoll, Vetster published a survey on pet guilt.[12][13][14]

The Vetster platform allows users to schedule online consultations with veterinarians and veterinary technicians.[15][16] Users can schedule consultations at any time of the day and any day of the week.[2][17] The platform lets users choose which professionals to consult with, rather than assigning them to a veterinarian or technician.[18][19][6] Users can receive a prescription through VetsterRx or their local human pharmacy where legally available.[6]

Vetster offers video, text, and voice chat appointments.[2][9] The Vetster platform can be accessed through the Vetster website or the Vetster mobile app.[9][17]

Partnerships, expansion, and recognition

In April 2022, the company signed a partnership with PetMed Express.[20] As part of the agreement, PetMeds will be the exclusive eCommerce provider of Vetster medications, and Vetster will be the exclusive provider of telehealth services to PetMed's customers. [21][22]

In August 2022, the company expanded into the UK following a £25m raise.[23][24][25]

On January 31, 2024, the company launched its employer benefit Vetster for Business.[26]

Vetster was named Pet Healthcare Company of the year in 2021, and recognized with the Pet App of the Year award in 2024 and 2025, by the Pet Innovation Awards.[27][28]

References

  1. ↑ 1.0 1.1 1.2 Israelson, David (2021-10-19). "Why it's a challenge for mid-sized firms to find the right lender" (in en-CA). The Globe and Mail. https://www.theglobeandmail.com/business/small-business/article-why-its-a-challenge-for-mid-sized-firms-to-find-the-right-lender/. 
  2. ↑ 2.0 2.1 2.2 "Vetster matches pet owners with veterinary advisers" (in en-US). 2020-11-16. https://todaysveterinarybusiness.com/vetster-matches-pet-owners-with-veterinary-advisers/. 
  3. ↑ 3.0 3.1 "Telehealth for pets is a real thing and gaining in popularity" (in en). 2020-12-29. https://www.thedenverchannel.com/news/national/telehealth-for-pets-is-a-real-thing-and-gaining-in-popularity. 
  4. ↑ "Vetsie closes $285,000 as it looks to launch virtual vet care platform nationally" (in en-CA). 2021-06-23. https://betakit.com/vetsie-closes-285000-as-it-looks-to-launch-virtual-vet-care-platform-nationally/. 
  5. ↑ Marsh, RaeAnne (2021-08-31). "Vetster: On-Demand Virtual Veterinary Appointments" (in en-US). https://inbusinessphx.com/growth-enterprise/on-demand-virtual-veterinary-appointments. 
  6. ↑ 6.0 6.1 6.2 "New service connects pet owners with veterinarians for telemedicine appointments". December 18, 2020. https://newjersey.news12.com/new-service-connects-pet-owners-with-veterinarians-for-telemedicine-appointments. 
  7. ↑ 7.0 7.1 "Telehealth for Rover: Vetster's growth fuelled by pandemic's telehealth, pet-care boom" (in en-US). 2021-06-15. https://thelogic.co/news/telehealth-for-rover-vetsters-growth-fuelled-by-pandemics-telehealth-pet-care-boom/. 
  8. ↑ Haaf, Wendy (2022-03-18). "It's time to redefine what it means to be a 'woman in tech'" (in en-CA). The Globe and Mail. https://www.theglobeandmail.com/business/article-its-time-to-redefine-what-it-means-to-be-a-woman-in-tech/. 
  9. ↑ 9.0 9.1 9.2 "Vetster Unveils Digital Pet Pharmacy" (in en-US). 2021-08-24. https://www.pymnts.com/healthcare/2021/vetster-unveils-digital-pet-pharmacy/. 
  10. ↑ "Vetster Launches Online Pet Pharmacy" (in en). 25 August 2021. https://www.petbusiness.com/industry-news/vetster-launches-online-pet-pharmacy/article_45983fa4-05be-11ec-a256-2b111aed704c.html. 
  11. ↑ Bharti, Bianca (2021-10-04). "Are wages going up? The question everyone's wondering" (in en). Financial Post. https://financialpost.com/news/economy/are-wages-going-up-the-million-dollar-question-everyones-wondering-about. 
  12. ↑ Moharib, Nadia (2021-12-11). "More than half of pet owners say pet guilt is the real deal" (in en). National Post. https://nationalpost.com/shopping-essentials/holiday-guide/more-than-half-of-pet-owners-say-pet-guilt-is-the-real-deal. 
  13. ↑ "Bad parent! 4 in 5 owners feel guilty -- after lying to their pets" (in en-US). 2021-11-12. https://www.studyfinds.org/owners-feel-guilty-lying-to-pets/. 
  14. ↑ Buiano, Madeline (November 15, 2021). "A New Survey Reveals 80% of Owners Feel Guilty After Lying to Their Pets" (in en). https://www.marthastewart.com/8181663/80-percent-pet-owners-feel-guilt-after-lying-new-survey-november-2021. 
  15. ↑ Giordano, Medea. "The Best Veterinary Telemedicine Services for Your Pet" (in en-US). Wired. ISSN 1059-1028. https://www.wired.com/story/best-veterinary-telemedicine-services/. Retrieved 2022-05-19. 
  16. ↑ Cortes, Jan (2021-10-13). "7 Most Common Dog Diseases & How To Treat Them" (in en). https://www.medicaldaily.com/7-most-common-dog-diseases-how-treat-them-462715. 
  17. ↑ 17.0 17.1 "Vetster Android App Wants To Tackle Pet Separation Anxiety" (in en-US). 2021-09-22. https://www.androidheadlines.com/2021/09/vetster-android-app-pets-dogs.html. 
  18. ↑ "Pet owners turn to telehealth platforms amid lengthy vet backlogs due to pandemic" (in en-CA). The Toronto Star. 2021-05-26. ISSN 0319-0781. https://www.thestar.com/business/2021/05/26/pet-owners-turn-to-telehealth-platforms-amid-lengthy-vet-backlogs-due-to-pandemic.html. 
  19. ↑ "Best Online Veterinarians of 2022" (in en). https://www.thesprucepets.com/best-online-veterinarians-5113090. 
  20. ↑ "Foley Represents PetMed Express in Partnership with Vetster" (in en). https://www.foley.com/en/insights/news/2022/04/foley-represents-petmed-express-in-partnership. 
  21. ↑ "PetMeds and Vetster partner to improve access to telehealth" (in en). Dvm360. dvm360 June 2022 53 (6): 22. 2022-05-16. https://www.dvm360.com/view/petmeds-and-vetster-partner-to-improve-access-to-telehealth. 
  22. ↑ "PetMeds, Vetster Team on Pet Telehealth Platform" (in en-US). 2022-04-19. https://www.pymnts.com/news/retail/2022/petmeds-partners-vetster-pet-telehealth-platform/. 
  23. ↑ "Pet telehealth service Vetster launches in UK following £25m raise" (in en-GB). 2022-08-22. https://www.uktech.news/medtech/vetster-uk-launch-20220822. 
  24. ↑ "New veterinary telemedicine provider launches in the UK" (in en). 19 August 2022. https://www.vetsurgeon.org/news/b/veterinary-news/posts/new-veterinary-telemedicine-provider-launches-in-the-uk. 
  25. ↑ Butcher, Mike (2022-08-18). "Veterinary telehealth service Vetster launches in the UK post expansion in the US" (in en-US). https://techcrunch.com/2022/08/18/veterinary-telehealth-service-vetster-launches-in-the-uk-post-expansion-in-the-us/. 
  26. ↑ "Vetster Ushers in New Era of Employee Pet Benefits with Launch of Vetster for Business" (in en). 2024-01-31. https://www.businesswire.com/news/home/20240131165891/en/Vetster-Ushers-in-New-Era-of-Employee-Pet-Benefits-with-Launch-of-Vetster-for-Business. 
  27. ↑ Pet Innovation Awards. "Vetster Named “Pet App of the Year” in 2025 Pet Innovation Awards". https://finance.yahoo.com/news/vetster-named-pet-app-2025-120300664.html. 
  28. ↑ Pet Innovation Awards. "Vetster Wins 'Pet App of the Year' Award for Second Consecutive Year, Reinforcing Its Commitment to Quality Pet Care and Innovation". https://finance.yahoo.com/news/vetster-wins-pet-app-award-120000160.html. 



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