Company:Zalo

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Zalo
Icon of Zalo.svg
Original author(s)VNG
Developer(s)Zalo Group
VNG
Initial releaseAugust 1, 2012; 12 years ago (2012-08-01)
Operating systemWindows, macOS, Android, iOS, Windows Phone, Symbian, web application
Available inVietnamese, English, Burmese
TypeVoIP and instant messaging
Websitehttps://zalo.me/

Zalo is an instant messaging multi-platform service developed by VNG in Vietnam. Outside of Vietnam, Zalo is also used in other countries, including the United States, Japan, South Korea, Australia, Germany, Myanmar and Singapore.[1]

History

The name for Zalo is a blend of Zing (an online website managed by VNG) and alo (a standard phrase used to answer a call in Vietnam).[2]

The first software test version of Zalo was launched in August 2012, which took 8 months since development began in late 2011. By September 2012, Zalo released new versions on iOS, Android and the Nokia S40.[3] However, Zalo did not get much recognition due to various user issues, such as having to use Zing ID for login and utilizing web platforms for the mobile application.[2][4]

On December 2012, the official version for Zalo was released to the public. On 8 January 2013, Zalo reached the top spot on the App Store in Vietnam, passing their main competitor, WeChat.[5]

On 21 October 2023, Zalo created the Zalo AI Avatar feature, allowing users to make profile pictures on Zalo using Artificial Intelligence.[6]

Features

  • Text messaging with emojis, images, videos and voicemail.
  • Phone calling (including video calls).
  • Creating and commenting on status messages.
  • File sharing.
  • Creating reminders.
  • Adding friends (directly by phone number, finding people by phonebook or by scanning QR codes).
  • Digital payment by credit card via ZaloPay.
  • Zalo can be accessed by web browser and by opening an application on supported devices.

Records

  • On April 2013, Zalo won the 2013 Sao Khue Award.[7]
  • On March 2022, Global Brand Magazine awarded Zalo the Global Brand Award, rating it as the most used messaging app in Vietnam, above WeChat and WhatsApp.[8][9]
  • According to research by Decision Lab on the last quarter of 2021, up to 48% of people asked uses Zalo to communicate with friends and family, while Facebook and Messenger's percentages are both 27% and 20% respectively.[10][11]
Date Achievement
3/2014 Reached 10 million users[12]
11/2014 Reached 20 million users[13]
5/2015 Reached 30 million users[14]
4/2016 Reached 50 million users[15]
9/2016 Reached 60 million users[16]
8/2017 Reached 70 million users[17]
21/05/2018 Reached 100 million users[18][19][20]

Controversies

Operating without a license

On July 2019, the Ho Chi Minh City Department of Information and Communications issued a document demanding parties who are responsible for registering and managing domain names revoke Zalo.vn and Zalo.me, owned by VNG Corporation, due to their operations of social networks without permission. Previously, Zalo's failure to register its social networking activities was identified in 2018, resulting in a penalty. However, the Department allowed the domain to continue operating to give time for Zalo to complete licensing documents.[21]

On 11 November 2019, the Zalo.vn domain was suspended for 45 days so authorities to check for potential violations, despite VNG submitting an application for license renewal. According to sources, the application did not meet criterias for approval, resulting in a temporary domain suspension, allowing Zalo to complete the filing process.[22]

Exposing user information

To use the Find nearby feature, users must enable location mode, allowing Zalo to scan for nearby users within a radius of several kilometers. However, the mobile app has this feature enabled by default, resulting in a situation where anyone can have their location exposed when location services are turned on.[23]

On May 2022, mobile versions of Zalo recieved end-to-end encryption to protect private conversations, while the Zalo PC and web versions were updated to enhance user information security.[24]

Paywalls

On 1 August, 2022, Zalo began charging users, resulting in restricted access to certain features for those with free accounts.[25] Immediately after, Zalo saw an increase in 1-star ratings on the App Store and Google Play, along with boycotts and multiple threats to delete the application.[26]

References

  1. ↑ Bá Tân (2013-05-06). "Zalo hòa vào xu thế toàn cầu" (in vi). https://www.sggp.org.vn/content/MjQwMjg0.html. 
  2. ↑ 2.0 2.1 P.K.D (2013-10-01). ""Cổ tích công nghệ" Việt mang tên Zalo" (in vi). https://tuoitre.vn/co-tich-cong-nghe-viet-mang-ten-zalo-572006.htm. 
  3. ↑ ""Trận chiến" Zalo của VNG". 2013-02-07. https://ictnews.vietnamnet.vn/khoi-nghiep/tran-chien-zalo-cua-vng-375655.html. 
  4. ↑ "Zalo: Từ giấc mơ lãng mạn đến ngôi vị số 1". 2013-03-19. https://dantri.com.vn/suc-manh-so/zalo-tu-giac-mo-lang-man-den-ngoi-vi-so-1-1364100693.htm. 
  5. ↑ P.K.D (2013-10-02). "Lời "tuyên thệ" từ chức đồng loạt và bước ngoặt quyết định". https://tuoitre.vn/loi-tuyen-the-tu-chuc-dong-loat-va-buoc-ngoat-quyet-dinh-572118.htm. 
  6. ↑ Ngọc Ánh; Nguyễn Hải (2023-10-22). "Tạo ảnh đại diện bằng Zalo AI lại gây "bão mạng", có gì đáng lo?". https://nld.com.vn/cong-nghe/tao-anh-dai-dien-bang-ai-lai-gay-bao-tren-mang-xa-hoi-co-dang-lo-20231022152607135.htm. 
  7. ↑ Lê Hải Hương (2013-04-23). "Ứng dụng nhắn tin miễn phí Zalo đoạt giải thưởng Sao Khuê 2013". https://www.anninhthudo.vn/ung-dung-nhan-tin-mien-phi-zalo-doat-giai-thuong-sao-khue-2013-post167335.antd. 
  8. ↑ Hùng Anh (2022-03-28). "Global Brand Awards đánh giá Zalo là ứng dụng nhắn tin hàng đầu Việt Nam". https://nhandan.vn/thong-tin-so/global-brand-awards-danh-gia-zalo-la-ung-dung-nhan-tin-hang-dau-viet-nam-690991/. 
  9. ↑ Mai Lan (2022-03-28). "Zalo được vinh danh là app nhắn tin hàng đầu Việt Nam tại giải thưởng quốc tế". https://thanhnien.vn/post-1442978.html. 
  10. ↑ Thach Huynh (2022). "Move over—here comes Zalo!". https://www.decisionlab.co/blog/here-comes-zalo. 
  11. ↑ Phương Dung (2022-02-17). "Zalo là ứng dụng liên lạc hàng đầu của người Việt". https://ictnews.vietnamnet.vn/cuoc-song-so/zalo-la-ung-dung-lien-lac-hang-dau-cua-nguoi-viet-404694.html. 
  12. ↑ Khôi Linh (2014-03-20). "Zalo tuyên bố đạt mốc 10 triệu người dùng". https://dantri.com.vn/suc-manh-so/zalo-tuyen-bo-dat-moc-10-trieu-nguoi-dung-1395801793.htm. 
  13. ↑ A.Thanh (2014-11-13). "Zalo đạt mốc 20 triệu người dùng". https://nld.com.vn/news-20141113163352947.htm. 
  14. ↑ Đức Nam (2015-05-20). "Zalo cán mốc 30 triệu người dùng". https://znews.vn/zingnews-post541231.html. 
  15. ↑ Trung Hiền (2016-04-29). "Ứng dụng Zalo của Công ty VNG chạm mốc 50 triệu người dùng". https://www.vietnamplus.vn/ung-dung-zalo-cua-cong-ty-vng-cham-moc-50-trieu-nguoi-dung/383681.vnp. 
  16. ↑ Đức Nam (2016-09-20). "Zalo cán mốc 60 triệu người dùng". https://znews.vn/zingnews-post683123.html. 
  17. ↑ Đức Nam (2017-02-22). "Zalo đạt mốc 70 triệu người dùng". https://znews.vn/zalo-dat-moc-70-trieu-nguoi-dung-post722810.html. 
  18. ↑ Thành Luân (2018-05-21). "Zalo cán mốc 100 triệu người dùng toàn cầu". https://thanhnien.vn/post-758883.html. 
  19. ↑ Thế Anh (2018-05-21). "Zalo cán mốc 100 triệu người dùng". https://znews.vn/zingnews-post844537.html. 
  20. ↑ Kim Thanh (2018-05-21). "Zalo chính thức có 100 triệu người dùng". https://www.sggp.org.vn/zalo-chinh-thuc-co-100-trieu-nguoi-dung-521456.html. 
  21. ↑ Hoàng Ngân (2019-07-29). "Giật mình gã khổng lồ Zalo hoạt động không phép". https://www.baogiaothong.vn/giat-minh-ga-khong-lo-zalo-hoat-dong-khong-phep-d428936.html. 
  22. ↑ Thế Lâm (2019-11-15). "Đã nộp hồ sơ xin cấp phép, vì sao tên miền Zalo.vn vẫn bị ngừng hoạt động?". https://laodong.vn/kinh-te/da-nop-ho-so-xin-cap-phep-vi-sao-ten-mien-zalovn-van-bi-ngung-hoat-dong-765949.ldo. 
  23. ↑ Hải Nguyên (2017-03-13). "Sử dụng Zalo, người dùng có nguy cơ lộ thông tin cá nhân". https://vov.vn/cong-nghe/tin-moi/su-dung-zalo-nguoi-dung-co-nguy-co-lo-thong-tin-ca-nhan-602319.vov. 
  24. ↑ Gia Bảo (2022-05-18). "Zalo chính thức hỗ trợ mã hóa đầu cuối, tăng cường bảo vệ thông tin người dùng". https://thanhnien.vn/post-1459408.html. 
  25. ↑ Anh Quân (2022-07-06). "Zalo thu phí, người dùng than trời vì rắc rối". https://thanhnien.vn/zalo-thu-phi-nguoi-dung-than-troi-vi-rac-roi-post1475322.html. 
  26. ↑ "Zalo rớt sao đánh giá trên bảng xếp hạng Android và iOS" (in vi). 2022-08-19. https://thanhnien.vn/post-1489736.html. 
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