Digital transaction management
Digital transaction management (DTM) is a category of cloud services designed to digitally manage document-based transactions. DTM removes the friction inherent in transactions that involve people, documents, and data to create faster, easier, more convenient, and secure processes.[1] DTM goes beyond content and document management to include e-signatures, authentication and non-repudiation; enabling co-browsing between the customer and the business; document transfer and certification; secure archiving that goes beyond records management; and a variety of meta-processes around managing electronic transactions and the documents associated with them.[2]
DTM standards are proposed and managed by the xDTM Standard Association.[3] The association released the first version of its standard on 24 March 2016, setting out eight core requirements that a compliant DTM provider is expected to meet.[4][5]
Aragon Research has estimated that "by YE 2016, 70% of large enterprises will have a DTM initiative underway or fully implemented."[6]
Aragon has described DTM as a fast-growing but immature category, estimating in 2019 that it was expanding at over 25% a year.[7] Its annual Aragon Research Globe for the category evaluated 16 providers in 2018 and 19 in 2019, among them Adobe, Citrix Systems, Docusign, HelloSign, Kofax, Nintex and SignNow.[8][7]
References
- ↑ Digital Transforms The Game Of Business: Digital Transaction Management Emerging As Key Solution (Report). Forrester Research. March 2015. http://images.esign.docusign.com/Web/DocuSign/%7B7b4632e2-819c-4cf0-b624-daa3f09027d9%7D_Forrester_Digital_Transforms_The_Game_Of_Business_March_2015.pdf. Commissioned by DocuSign.
- ↑ "DTM and the End of Paper: Four Imperatives you can't Miss". Aragon Research Inc.. https://aragonresearch.com/digital-transaction-management-and-the-end-of-paper-four-imperatives-you-cant-miss/. Retrieved 26 July 2015.
- ↑ xDTM Standard Association | http://www.xdtm.org/
- ↑ "Industry Standard for Digital Transactions Now Available" (Press release). xDTM Standard Association. 24 March 2016. Retrieved 8 September 2026 – via PR Newswire.
- ↑ "xDTM Standard". 6 April 2016. https://www.consortiuminfo.org/list/xdtm-standard/.
- ↑ Lundy, Jim. Digital Transaction Management: The New Way Ahead for Digital Business (Report). Aragon Research. http://www.xdtm.org/wp-content/uploads/Aragon_Research_DTM_Report.pdf.
- ↑ 7.0 7.1 "The Aragon Research Globe™ for Digital Transaction Management, 2019". https://aragonresearch.com/aragon-research-globe-for-digital-transaction-management-2019/.
- ↑ "The Aragon Research Globe for Digital Transaction Management, 2018". https://aragonresearch.com/globe-for-digital-transaction-management-2018/.
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