Employee monitoring software
Employee monitoring software is a means of employee monitoring, and allows company administrators to monitor and supervise all their employee computers from a central location.[1] It is normally deployed over a business network and allows for easy centralized log viewing via one central networked PC. Sometimes, companies opt to monitor their employees using remote desktop software instead.[2]
Purpose
Employee monitoring software is used to supervise employees' performance, prevent illegal activities, avoid confidential info leakage, and catch insider threats. Nowadays employee monitoring software is widely used in technology companies.[3]
Features
An employee monitoring program can monitor almost everything on a computer, such as keystrokes and passwords inputted, websites visited, chats in Facebook Messenger, Skype and other social chats. A piece of monitoring software can also capture screenshots of mobile activities. E-mail monitoring includes employers having access to records of employee’s e-mails that are sent through the company’s servers.[4] Companies may use keyword searches to natural language processing to analyze e-mails.[4] The administrator can view the logs through a cloud panel, or receive the logs by email.
Criticism
Bossware, also known as tattleware, is software that allows supervisors to automatically monitor the productivity of their employees. Common features of bossware include activity monitoring, screenshotting and/or screen recording, keystroke logging, webcam and/or microphone activation, and "invisible" monitoring.[5][6][7][8][9] Bossware has been called a form of spyware.[6][9] During the COVID-19 pandemic, the use of bossware by companies to monitor their employees increased.[8][10]
The Electronic Frontier Foundation (EFF) denounced bossware as a violation of privacy.[7] The Center for Democracy and Technology (CDT) denounced bossware as a threat to the safety and health of employees.[11]
During the COVID-19 pandemic, members of the r/antiwork subreddit shared various mouse jiggler strategies to combat bossware intended to monitor the productivity of remote workers.[6]
A study by Reports and Data predicts that the global market for employee remote monitoring software will hit $1.3 billion by 2027.[12]
See also
- Computer surveillance
- Computer surveillance in the workplace
- Job satisfaction
- Malware
- Spyware
- Trojan horse
- User activity monitoring
References
- ↑ "What Is Employee Monitoring Software? (with pictures)". wiseGEEK. http://www.wisegeek.com/what-is-employee-monitoring-software.htm.
- ↑ "What is employee monitoring?". http://whatis.techtarget.com/definition/employee-monitoring.
- ↑ Ciocchetti, Corey A. (2011). "The Eavesdropping Employer: A Twenty-First Century Framework for Employee Monitoring" (in en). American Business Law Journal 48 (2): 285–369. doi:10.1111/j.1744-1714.2011.01116.x. ISSN 1744-1714. https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1744-1714.2011.01116.x.
- ↑ 4.0 4.1 Spitzmüller, Christiane; Stanton, Jeffrey M. (June 2006). "Examining employee compliance with organizational surveillance and monitoring". Journal of Occupational and Organizational Psychology 79 (2): 245–272. doi:10.1348/096317905x52607. ISSN 0963-1798. http://dx.doi.org/10.1348/096317905x52607.
- ↑ Gilliland, Donald (2021-07-24). "Warning: Your boss is probably spying on you — and it could be bad for your health" (in en). https://thehill.com/opinion/technology/564668-warning-your-boss-is-probably-spying-on-you-and-it-could-be-bad-for-your.
- ↑ 6.0 6.1 6.2 Cole, Samantha (2021-12-08). "Workers Are Using 'Mouse Movers' So They Can Use the Bathroom in Peace" (in en). https://www.vice.com/en/article/88gqgp/mouse-mover-jiggler-app-keep-screen-on-active.
- ↑ 7.0 7.1 Cyphers, Bennett; Gullo, Karen (2020-06-30). "Inside the Invasive, Secretive "Bossware" Tracking Workers" (in en). https://www.eff.org/deeplinks/2020/06/inside-invasive-secretive-bossware-tracking-workers.
- ↑ 8.0 8.1 Klosowski, Thorin (2021-02-10). "How Your Boss Can Use Your Remote-Work Tools to Spy on You" (in en-US). https://www.nytimes.com/wirecutter/blog/how-your-boss-can-spy-on-you/.
- ↑ 9.0 9.1 Crispin, Jessa (2021-09-16). "Employers are spying on us at home with 'tattleware'. It's time to track them instead" (in en). https://www.theguardian.com/commentisfree/2021/sep/16/tattleware-employers-spying-working-home.
- ↑ ‘Bossware is coming for almost every worker’: the software you might not realize is watching you The Guardian. 2022.
- ↑ Scherer, Matt (2021-09-16). "Strategies to Tackle Bossware's Threats to the Health & Safety of Workers" (in en-US). https://cdt.org/insights/strategies-to-tackle-bosswares-threats-to-the-health-safety-of-workers/.
- ↑ "Workplace monitoring platform Aware takes in $60M" (in en-US). 2021-10-13. https://venturebeat.com/business/workplace-monitoring-platform-aware-takes-in-60m/.
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