Engineering:Business communications operations management

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Short description: Category of management products

Business communications operations management (BCOM)[1] is a category of management products that automate the configuration and operations of modern enterprise communications solutions.[2][3][4][5][6][7]

History

The category BCOM[8] was identified[9] by UC Strategies in March 2015, to define a specific capability for the operation of advanced Business Communications and Unified Communications systems. BCOM is aimed at replacing time-consuming manual configuration processes with automation tools to reduce operational costs and minimize the risk of manual error.

The requirement for BCOM

Solving the challenges of increasingly sophisticated communications environments [1] in typical enterprises and organizations requires focusing on the user and business needs, not just technology. BCOM automates and optimizes the configurations and operations of these systems based on business processes and user-centric needs, resulting in reduced costs and increased adoption.[10][11]

Management systems provided by the UC platform vendors are still labor-intensive and focus on a single set of vendor devices and systems. BCOM systems focus on delivering the value of business communications across multiple vendors and are user-centric.[12][13][14]

Through optimized workflow processes, user-centric profiles, and business process integration, BCOM enables an organization to maximize the value of its investment and reduce operational costs.[15] BCOM provides required flexibility and accuracy for UC adoption and enables a company's resources to focus on strategic issues. By optimizing resources and their use, the overall cost can be better managed.[16]

Provisions and Features

With increased sophistication of Business Communications/UC with new capabilities such as Multiplicity of devices, Application integration– CEBP[17] and Heterogeneous, multi-vendor environments[18] along with Consumerization expectations[19] and New technologies,[20] BCOM addresses problems like multiple configurations per event increases likelihood of missed configurations or mis-configured elements[21] by providing single point of configuration and operational control features like single pane of glass.[22]

The impact of business communications operations management has helped improved communications solution SLAs and service delivery[23] reduced errors and issues[12] and resulted in an adoption increase.[24]

BCOM Differentiators

Traditional vendor management and tools are about the system, platform, and device configuration. These solutions are very manual, requiring both significant times as well as vendor-specific expertise. While they may improve on pure manual configuration, the complexity of multiple systems, manual process, and lack of defined process integration makes vendor solutions labor-intensive and prone to errors and lack of resource control.[22] BCOM changes the game by delivering a platform that configures and operates the communications solutions based on user and business needs as well supporting multiple communications elements in an orchestrated solution.[25]

References

  1. ↑ "UCStrategies Announces New Unified Communications Product Segment: Business Communications Operations Management (BCOM) - Unified Communications Strategies". http://www.ucstrategies.com/unified-communications-newsroom/ucstrategies-announces-new-unified-communications-product-segment-business-communications-operations-management-bcom.aspx#. 
  2. ↑ "Kurmi Software – BCOM for the Core and an Extensive Service Brokerage Platform - Unified Communications Strategies". http://www.ucstrategies.com/unified-communications-expert-views/kurmi-software-bcom-for-the-core-and-an-extensive-service-brokerage-platform.aspx. Retrieved 2015-10-02. 
  3. ↑ "Avoiding UC Failure - Unified Communications Strategies". http://www.ucstrategies.com/unified-communications-expert-views/avoiding-uc-failure.aspx. Retrieved 2015-10-02. 
  4. ↑ "Business Communications Operations Management (BCOM) :: Business Communications Operations Management (BCOM) Unified Communications Insights :: Business Communications Operations Management (BCOM) UC Articles and News by UCStrategies.com". http://www.ucstrategies.com/bcom/. Retrieved 2015-10-02. 
  5. ↑ Good, Web Made. "VOSS – Delivering on the BCOM Promise - 2015 - VOSS Blog - News & Events - VOSS". http://www.voss-solutions.com/news/blog/2015/voss-delivering-on-the-bcom-promise/. Retrieved 2015-10-02. 
  6. ↑ "Software-Defined UC: Way Overdue". http://www.nojitter.com/post/240170398/softwaredefined-uc-way-overdue. Retrieved 2015-10-02. 
  7. ↑ "10 Demands for UC Management". http://www.nojitter.com/post/240170550/10-demands-for-uc-management. Retrieved 2015-10-02. 
  8. ↑ UC Gets New Product Segment: Business Communications Operations Management (BCOM) | Filip Truta | LinkedIn
  9. ↑ http://www.pressreleaserocket.net/ucstrategies-announces-new-unified-communications-product-segment-business-communications-operations-management-bcom/104220/[yes|permanent dead link|dead link}}]
  10. ↑ Lifecycle Management is Key for Successful Unified Communications
  11. ↑ Secrets To Unified Communications & Collaboration Success - InformationWeek
  12. ↑ 12.0 12.1 Why UC Needs Improved Operations Management – Post – No Jitter
  13. ↑ Service Fulfillment in a UC World | Telecom Reseller
  14. ↑ Automating UC Service Fulfillment in the Enterprise – Webtorials
  15. ↑ Many Ways to Work – Post – No Jitter
  16. ↑ BCOM or Bust – Post – No Jitter
  17. ↑ What is communications-enabled business processes (CEBP)? - Definition from WhatIs.com
  18. ↑ "Unified communications integration: Single vs. multi-vendor environments". http://searchunifiedcommunications.techtarget.com/news/2240149669/Unified-Communications-integration-Single-vs-multi-vendor-environments. 
  19. ↑ The consumerization of UC | Network World
  20. ↑ Five unified communications trends that change the collaboration game
  21. ↑ "Don't Be Blindsided by Phone Number Mismanagement - Post - No Jitter". http://www.nojitter.com/post/240169487/dont-be-blindsided-by-phone-number-mismanagement. 
  22. ↑ 22.0 22.1 "UC Management: Moving Toward One Pane, No Pain - Post - No Jitter". http://www.nojitter.com/post/240169424/uc-management-moving-toward-one-pane-no-pain. 
  23. ↑ You Have To Do It; UC Management and Configuration | Telecom Reseller
  24. ↑ Big data can help accelerate UC adoption | Network World
  25. ↑ "Introducing Business Communications Operations Management (BCOM) - A New Management and Operations Paradigm - Unified Communications Strategies". http://www.ucstrategies.com/introducing_bcom.aspx. 

Further reading



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