Finance:Call centre industry in Bangladesh

From HandWiki

The call centre industry in Bangladesh was worth around $12 million in 2013, of which 50 per cent was accounted for by the country's domestic market.[1] In 2013, national mobile operators Airtel and Citycell outsourced their call centres to local companies.[1] Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centres in 2013.[1]

A call centre "village" was planned in 2009.[2] As of 2013, around 70 call centres were in operation in Bangladesh.[1] Bangladesh exports its call centre services to countries including the United States, Canada and the United Kingdom.

References

  1. ↑ 1.0 1.1 1.2 1.3 Abdullah Mamun. "Call centre business gains momentum". The Daily Star. http://www.thedailystar.net/beta2/news/call-centre-business-gains-momentum/. Retrieved 17 December 2013. 
  2. ↑ Md Hasan (30 December 2009). "Call centres on the rebound". The Daily Star. http://archive.thedailystar.net/newDesign/news-details.php?nid=119715. Retrieved 17 December 2013. 



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