Out-of-box experience
An out-of-box experience (OOBE (/ˈuːbiː/ OO-bee)) is the experience an end-user has when taking a product after unboxing, or for digital distribution, runs the installer, and is preparing to first use it, as opposed to the point-of-sale experience or the interaction experience of an expert user. In computing, this includes the initial configuration of a piece of hardware or software on a computer. The out-of-box experience is typically the first impression a product creates, such as the ease with which a buyer can begin using the product. For hardware products, a positive OOBE can be created with logical easy-to-follow instructions and good quality of manufacturing.[1][2][3]
Microsoft uses this term, particuarly, to refer to the user experience that takes place after software installation, and immediately following the first launch of a software product.[4][5]
Out-of-box failure
An out-of-box failure (OBF or OOBF) refers to the perceived failure of a product that occurs immediately upon first usage.[6] In relations to computing, an out-of-box failure can refer to the immediate failure mode when installing or performing initial configuration on a piece of computer hardware or software, or a physical defect involving the installation media which requires a return and acquisition of a non-defective product. Causes for out-of-box failures include poor quality control, wrong configuration of the product, and bugs/glitches if the failure is software-related. It can be highly detrimental to the value of the brand, retailer, or OEM, especially when customer expectations for the product are high.[6]
See also
References
- ↑ "Usability Glossary: out-of-box experience". Diamond Bullet. http://www.usabilityfirst.com/glossary/main.cgi?function=display_term&term_id=410.
- ↑ "Out-of-box experience". IBM. http://www-03.ibm.com/easy/page/577.
- ↑ "Out of Box Experience: Getting it right first time". http://www.frontend.com/products-digital-devices/out-of-box-experience-getting-it-right-first-time.html.
- ↑ "Customize the Out of Box Experience (OOBE)". Microsoft. 7 September 2018. https://docs.microsoft.com/en-us/windows-hardware/customize/desktop/customize-oobe.
- ↑ "Out Of Box Experience". Microsoft. 5 May 2017. https://docs.microsoft.com/en-us/windows-hardware/test/assessments/out-of-box-experience.
- ↑ 6.0 6.1 Spacey, John (25 January 2017). "What is Out Of The Box Failure?". https://simplicable.com/new/out-of-the-box-failure.
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