Social:Structured communication
Structured communication is a term used across a variety of disciplines to describe frameworks for interaction between individuals or machines. Although these frameworks are primarily designed to reduce ambiguity, increased efficiency is often cited as a secondary benefit. The concept has existed since at least 1971, when it was demonstrated to be an effective method of conflict resolution for married couples.[1]
Examples
A structured communication program was initiated amongst healthcare workers in British Columbia, Canada following an agreement between employees and employers in 2006.[2] A 2007 study researched the application of structured communication to End-Point Projection theory, which could allow for the development of web services that are able to adapt to unknown channels and/or participants.[3] At least one company has suggested that research tools such as surveys, polls, and quizzes are a form of structured communication as well.[4]
Limitations
Student teaching is one area in which structured communication was shown to be detrimental, as student teachers using structured communication were less efficacious than those who did not.[5] This could be because structured communication is designed to place limits on some aspect of communication, such as questions, answers, participants, or channels, in order to guide communication to a desired outcome. These limitations could limit knowledge transfer in a teaching environment.
See also
- Communication sciences
- Group dynamics
- Inquiry-based learning
- Organizational communication
- Social psychology
References
- ↑ Wells, R.A.; Figurel, J.A. (1979). "Techniques of Structured Communication Training". The Family Coordinator JSTOR.
- ↑ "Let's Talk: A Guide for Collaborative Structured Communication". B.C. Ministry of Health Reports and Publications. http://www.health.gov.bc.ca/library/publications/year/2010/LPNGuide_collaborative_structured_communication.pdf. Retrieved 26 December 2011.
- ↑ Carbone, M; Honda, K.; Yoshida, N. (2007). "Structured Communication-Centred Programming for Web Services". Programming Languages and Systems. Lecture Notes in Computer Science. SpringerLink. pp. 2–17. doi:10.1007/978-3-540-71316-6_2. ISBN 978-3-540-71314-2.
- ↑ Leath, Bill. "Redefining Surveys with Structured Communication". http://www.pinnion.com/structured-communication/. Retrieved 26 December 2011.
- ↑ Edgar, D.W.; Roberts, T.G.; Murphy, T.H. (September 2007). "Structured Communication: Effects on Teaching Efficacy of Student Teachers". AAAE North Central Region Conference. http://aged.caf.wvu.edu/Research/AAAE-NC-2007/Research_Proceedings.pdf#page=17.
External links
- A Guide to Collaborative Structured Communication, for healthcare workers
- Interaction Value Analysis: When Structured Communication Benefits Organizations, Stanford University
- Redefining surveys with Structured Collaboration, Bill Leath
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