Company:LivePerson
From HandWiki
Short description: American software company
![]() | This article may have been created or edited in return for undisclosed payments, a violation of Wikipedia's terms of use. (August 2019) |
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Type | Public |
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NASDAQ: LPSN Template:Tase TA-35 Index Component | |
ISIN | [https://handwiki.org/wiki/index.php?title=Toollabs:isin/&language=en&isin=US5381461012 US5381461012] |
Industry | Internet Computer software |
Founded | 1995 |
Founder | Robert LoCascio |
Headquarters | New York City |
Area served | Worldwide |
Products | The Conversational Cloud LP Insights |
Revenue | ![]() |
Number of employees | 1,201 (As of December 2020)[1] |
Subsidiaries | LivePerson Ltd. (formerly HumanClick Ltd.) Kasamba Inc. Presto Experts Contact At Once!, LLC Engage Pty Ltd. LivePerson (UK) Ltd. LivePerson Netherlands B.V |
Website | liveperson |
LivePerson is a global technology company that develops conversational commerce and AI software.[2]
Headquartered in New York City , LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.
In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[3]
History
LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]
Acquisitions
Acquisition Date | Company | Business | References |
---|---|---|---|
October 2000 | HumanClick | Real-time online customer service applications | [7] |
July 2006 | Proficient Systems | Provider of hosted proactive, revenue generating on-site chat solutions | [8] |
October 2007 | Kasamba Inc. | Online provider of chat-based experts | [9] |
April 2010 | NuConomy | Web analytics and optimization platform | [10] |
May 2012 | Amadesa | Web marketing company specializing in predictive intelligence technology | [11] |
June 2012 | Look.io, Inc. | Mobile chat provider | [12] |
November 2012 | ENGAGE Pty Ltd. | Australian provider of cloud-based customer contact solutions | [13] |
April 2014 | NextGraph | Digital engagement solutions company | [14] |
June 2014 | Synchronite | Co-browsing and video chat | [15] |
November 2014 | Contact At Once | Leading platform for C2B sales conversations | [16] |
February 2018 | BotCentral | Leading Bot Platform for Enterprise AI and Conversational Commerce | [1] |
October 2018 | Conversable | Conversational commerce and AI platform | [17] |
July 2021 | e-bot7 | Conversational AI for Customer Service | [18] |
October 2021 | Tenfold | Customer experience integration platform | [19] |
October 2021 | VoiceBase | Voice analytics platform | [20] |
Products and services
- The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
- LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]
See also
- Tech companies in the New York metropolitan area
References
- ↑ 1.0 1.1 "SEC Filings". https://ir.liveperson.com/static-files/b3b0631d-ab20-462a-88b7-abc18b98426d.
- ↑ "LivePerson 10-K filing, February 25, 2019". February 25, 2019. http://app.quotemedia.com/data/downloadFiling?webmasterId=101533&ref=12731120&type=HTML&symbol=LPSN&companyName=LivePerson+Inc.&formType=10-K&dateFiled=2019-02-25.
- ↑ "LivePerson's Maven bot platform puts conversational AI in customer agents' hands" (in en). 2018-12-10. https://martechtoday.com/livepersons-maven-bot-platform-puts-conversational-ai-in-customer-agents-hands-228543.
- ↑ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson.". Business Interviews. 22 March 2013. http://www.businessinterviews.com/liveperson-rob-locascio.
- ↑ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010, http://www.marketwatch.com/story/liveperson-regains-ipo-price-after-10-years-2010-04-07
- ↑ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011, https://www.reuters.com/article/liveperson-tase-listing-idUSLDE72C02420110313
- ↑ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000, https://www.thefreelibrary.com/LivePerson+Acquires+HumanClick,+Creating+a+Global+Market+Leader+in...-a066024185, retrieved October 25, 2016
- ↑ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006, https://www.internetretailer.com/2006/07/19/liveperson-buys-live-chat-provider-proficient-systems-in-all-sto
- ↑ Kasamba to be Acquired by LivePerson, June 26, 2007, http://www.startupisrael.com/israeli_web/kasamba_to_be_acquired_by_liveperson
- ↑ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010, https://techcrunch.com/2010/01/25/liveperson-to-acquire-web-analytics-startup-nuconomy-for-3-million/
- ↑ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012, http://www.globes.co.il/serveen/globes/docview.asp?did=1000749768&fid=1725
- ↑ Mobile Chat Platform Maker Look.io Acquired by LivePerson, June 12, 2012, http://pando.com/2012/06/12/mobile-chat-platform-maker-look-io-acquired-by-liveperson/, retrieved April 13, 2015
- ↑ LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012, https://pr.liveperson.com/index.php?s=43&item=366
- ↑ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson (Press release). Retrieved 26 June 2018.
- ↑ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". http://technews.tmcnet.com/channels/cobrowsingtechnology/articles/381103-liveperson-looks-better-engagement-with-synchronite.htm.
- ↑ "LivePerson Acquires Contact At Once! For $65M". 6 November 2014. http://news.nocamels.com/2014/11/06/liveperson-acquires-contact-at-once-for-65m/.
- ↑ "LivePerson acquires Conversable, a conversational AI company". October 2018. https://venturebeat.com/2018/10/01/liveperson-acquires-conversable-a-conversational-ai-company/.
- ↑ LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible". www.prnewswire.com (Press release). Retrieved 2022-04-06.
- ↑ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". https://pr.liveperson.com/2021-10-27-LivePerson-acquires-VoiceBase-and-Tenfold-to-power-scaled-Voice-AI-innovation.
- ↑ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". https://pr.liveperson.com/2021-10-27-LivePerson-acquires-VoiceBase-and-Tenfold-to-power-scaled-Voice-AI-innovation.
- ↑ "The LivePerson Conversational Cloud". August 5, 2020. https://knowledge.liveperson.com/getting-started-the-liveperson-conversational-cloud.html.
- ↑ "LivePerson Launches LP Insights". CRM Magazine. http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/LivePerson-Launches-LP-Insights-83806.aspx.
External links
![]() | Original source: https://en.wikipedia.org/wiki/LivePerson.
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