Company:LivePerson

From HandWiki
Short description: American software company
LivePerson, Inc.
TypePublic
NASDAQ: LPSN
Template:Tase
TA-35 Index Component
ISIN[https://handwiki.org/wiki/index.php?title=Toollabs:isin/&language=en&isin=US5381461012 US5381461012]
IndustryInternet
Computer software
Founded1995; 29 years ago (1995)
FounderRobert LoCascio
HeadquartersNew York City
Area served
Worldwide
ProductsThe Conversational Cloud
LP Insights
RevenueIncrease US$366.6 million (2020)[1]
Number of employees
1,201 (As of December 2020)[1]
SubsidiariesLivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
Websiteliveperson.com

LivePerson is a global technology company that develops conversational commerce and AI software.[2]

Headquartered in New York City , LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[3]

History

LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]

Acquisitions

Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [7]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [8]
October 2007 Kasamba Inc. Online provider of chat-based experts [9]
April 2010 NuConomy Web analytics and optimization platform [10]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [11]
June 2012 Look.io, Inc. Mobile chat provider [12]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [13]
April 2014 NextGraph Digital engagement solutions company [14]
June 2014 Synchronite Co-browsing and video chat [15]
November 2014 Contact At Once Leading platform for C2B sales conversations [16]
February 2018 BotCentral Leading Bot Platform for Enterprise AI and Conversational Commerce [1]
October 2018 Conversable Conversational commerce and AI platform [17]
July 2021 e-bot7 Conversational AI for Customer Service [18]
October 2021 Tenfold Customer experience integration platform [19]
October 2021 VoiceBase Voice analytics platform [20]

Products and services

  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]

See also

  • Tech companies in the New York metropolitan area

References

  1. ↑ 1.0 1.1 "SEC Filings". https://ir.liveperson.com/static-files/b3b0631d-ab20-462a-88b7-abc18b98426d. 
  2. ↑ "LivePerson 10-K filing, February 25, 2019". February 25, 2019. http://app.quotemedia.com/data/downloadFiling?webmasterId=101533&ref=12731120&type=HTML&symbol=LPSN&companyName=LivePerson+Inc.&formType=10-K&dateFiled=2019-02-25. 
  3. ↑ "LivePerson's Maven bot platform puts conversational AI in customer agents' hands" (in en). 2018-12-10. https://martechtoday.com/livepersons-maven-bot-platform-puts-conversational-ai-in-customer-agents-hands-228543. 
  4. ↑ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson.". Business Interviews. 22 March 2013. http://www.businessinterviews.com/liveperson-rob-locascio. 
  5. ↑ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010, http://www.marketwatch.com/story/liveperson-regains-ipo-price-after-10-years-2010-04-07 
  6. ↑ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011, https://www.reuters.com/article/liveperson-tase-listing-idUSLDE72C02420110313 
  7. ↑ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000, https://www.thefreelibrary.com/LivePerson+Acquires+HumanClick,+Creating+a+Global+Market+Leader+in...-a066024185, retrieved October 25, 2016 
  8. ↑ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006, https://www.internetretailer.com/2006/07/19/liveperson-buys-live-chat-provider-proficient-systems-in-all-sto 
  9. ↑ Kasamba to be Acquired by LivePerson, June 26, 2007, http://www.startupisrael.com/israeli_web/kasamba_to_be_acquired_by_liveperson 
  10. ↑ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010, https://techcrunch.com/2010/01/25/liveperson-to-acquire-web-analytics-startup-nuconomy-for-3-million/ 
  11. ↑ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012, http://www.globes.co.il/serveen/globes/docview.asp?did=1000749768&fid=1725 
  12. ↑ Mobile Chat Platform Maker Look.io Acquired by LivePerson, June 12, 2012, http://pando.com/2012/06/12/mobile-chat-platform-maker-look-io-acquired-by-liveperson/, retrieved April 13, 2015 
  13. ↑ LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012, https://pr.liveperson.com/index.php?s=43&item=366 
  14. ↑ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson (Press release). Retrieved 26 June 2018.
  15. ↑ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". http://technews.tmcnet.com/channels/cobrowsingtechnology/articles/381103-liveperson-looks-better-engagement-with-synchronite.htm. 
  16. ↑ "LivePerson Acquires Contact At Once! For $65M". 6 November 2014. http://news.nocamels.com/2014/11/06/liveperson-acquires-contact-at-once-for-65m/. 
  17. ↑ "LivePerson acquires Conversable, a conversational AI company". October 2018. https://venturebeat.com/2018/10/01/liveperson-acquires-conversable-a-conversational-ai-company/. 
  18. ↑ LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible". www.prnewswire.com (Press release). Retrieved 2022-04-06.
  19. ↑ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". https://pr.liveperson.com/2021-10-27-LivePerson-acquires-VoiceBase-and-Tenfold-to-power-scaled-Voice-AI-innovation. 
  20. ↑ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". https://pr.liveperson.com/2021-10-27-LivePerson-acquires-VoiceBase-and-Tenfold-to-power-scaled-Voice-AI-innovation. 
  21. ↑ "The LivePerson Conversational Cloud". August 5, 2020. https://knowledge.liveperson.com/getting-started-the-liveperson-conversational-cloud.html. 
  22. ↑ "LivePerson Launches LP Insights". CRM Magazine. http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/LivePerson-Launches-LP-Insights-83806.aspx. 

External links



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