Software:Bitrix24
Developer(s) | Bitrix, Inc. |
---|---|
Initial release | 2012 |
Platform | Web, iOS, and Android |
Available in | 18 languages |
List of languages English, Spanish, German, French, Italian, Portuguese, Turkish, Polish, Russian, Ukrainian, Hindi, Chinese (traditional and simplified), Indonesian, Malaysian, Thai, Vietnamese, and Japanese | |
Type | Online office suite, project management, collaboration software, CRM |
Website | www |
Bitrix24
Bitrix24 is a collaboration platform that provides a complete suite of social collaboration, communication, and management tools. [2] Its main solutions include social network, tasks and projects, CRM, document management, file sharing, calendar and planning, sales team management, email, telephone, video calls, and HR management. [3] Bitrix24 is designed mainly for companies and small businesses but also suits remote teams. [3]
History
Founded by CEO Sergey Ryzhikov and four fellow Russian businessmen in 1998, Bitrix24 was originally called just “Bitrix.” [2] Their first product was “Bitrix Intranet,” but as the platform moved from old school proprietary to cloud-based SaaS, it was rebranded Bitrix24. [4] The first version of Bitrix24 was launched in 2012 [5] and, as of October 2020, has over eight million registered users. [6]
Product
Bitrix24 is a unified collaboration platform with task and project management, CRM, contact center, and website builder modules. It can be deployed on the cloud or self-hosted on-premise. [7] The integrated software provides an assortment of essential business tools that cover important processes [7], including:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery, and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler, and meeting manager (with Outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support;
- social search that covers all system objects including uploaded documents, tasks, and events;
- CRM with email integration and visual business process construction tools. [8]
Features
Bitrix24 breaks down its services into five main categories [9]:
- Communications (built-in intranet, chat, video conferencing, calendars) [7]
- Tasks (time tracking, reminders, reporting, task dependencies, and other features) [7]
- CRM (sales funnel automation features, marketing and sales intelligence, multichannel tools, customer contact center module, quotes, invoices, etc.) [7]
- Contact center (telephony with support for multiple phone numbers for call tracking, integration with WeChat, WhatsApp, Facebook Messenger, Instagram, Skype, etc.) [7]
- Websites (visual website builder with landing pages and e-commerce stores) [9]
Usage
Bitrix24 is commonly used by sales and marketing teams for managing their clients and leads. Other uses include:
- Management: Schedules tasks and improve the team’s productivity
- HR: Manages employee information and generate performance reports
- Legal: Streamlines the legal process and generate new leads
- Customer Service: Allows customer support executives to connect with users via multiple channels (chat, telephone, social media, etc.) [10]
Pricing
The cloud version is free for up to 12 users, for small companies that are a little larger than a one- or two-person enterprise. There are paid, self-hosted versions of Bitrix24 designed for larger companies. [11]
Recognition and awards
- 2020 - Zapier “Best Free CRM Software” [12]
- 2020 - Capterra “Top 20 Business Management Software” [13]
- 2019 - PC Mag “Best Real Estate CRM Software” [14]
References
- ↑ "bitrix24.com Competitive Analysis, Marketing Mix and Traffic - Alexa". https://www.alexa.com/siteinfo/bitrix24.com.
- ↑ 2.0 2.1 "What Is Bitrix24 - and How to Unify Your Whole Business". https://tallyfy.com/what-is-bitrix24/.
- ↑ 3.0 3.1 "Bitrix24 - eLearning Industry". https://elearningindustry.com/directory/elearning-software/bitrix24.
- ↑ "Bitrix24 Boston: Most Popular Free CRM Gets an Update". https://crm.org/news/bitrix24-boston-most-popular-free-crm-gets-an-update.
- ↑ "Bitrix24 Reviews 2020: Details, Pricing, & Features | G2". https://www.g2.com/products/bitrix24/reviews.
- ↑ https://www.youtube.com/watch?v=LDY_UO40lpQ
- ↑ 7.0 7.1 7.2 7.3 7.4 7.5 "Bitrix24 Software Review for 2020". https://project-management.com/bitrix24-software-review/.
- ↑ "Bitrix24 Pricing, Features, Reviews & Comparison of Alternatives". https://www.getapp.com/collaboration-software/a/bitrix24/.
- ↑ 9.0 9.1 "Bitrix24". https://www.fool.com/the-blueprint/bitrix24-review/.
- ↑ "Bitrix24 Review 2020 (Features, Pros, Cons, Pricing)". May 5, 2020. https://clickup.com/blog/bitrix24-review/.
- ↑ Phillip, Whitt (2015). Pro Freeware and Open Source Solutions for Business. Apress. pp. 43. ISBN 978-1-4842-1130-4.
- ↑ "The best free CRM software for 2020". https://zapier.com/blog/best-free-crm/.
- ↑ "Best Business Management Software 2020". https://www.capterra.com/business-management-software/#top-20.
- ↑ "The Best Real Estate CRM Software for 2019". https://www.pcmag.com/picks/the-best-real-estate-crm-software.