Company:Comm100
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| Type | Private |
|---|---|
| Industry | E-Commerce, Software |
| Founded | 2009 |
| Headquarters | Vancouver , Canada |
Area served | Worldwide |
| Products | Live Support Software, Email Marketing Software, Web Help Desk |
| Website | comm100.com |
Comm100 (Comm100 Network Corporation) is a provider of customer service and communication products.[1] All its products are available as a SaaS (Software as a Service).[2] The company serves over 200,000 businesses.[3]
History
The company was founded on 3 July 2009, in Vancouver , British Columbia, Canada . The first product (Comm100 Live Chat) was introduced on 5 August 2009. [citation needed]The company reached the 100,000 registered business users milestone in April 2011.[citation needed] The company's products and services were offered for free until the Christmas of 2011.[4] In May 2013, the company joined M3AAWG as a supporter.[5] In 2013, Comm100 was a silver winner of Best in Biz Awards International that year.[6]
Products and services
The company provides a suite of business communication tools, from customer service to marketing.[7] The two most popular products are:
Comm100 Live Chat: live support software[8] that allows users to track and chat with their website visitors in real time.[9][10]
Comm100 Email Marketing: bulk email software[11] that helps users send opt-in email newsletters to subscribers.[12][13]
References
- ↑ "Best Practices to Improve Customer Service". Independent Retailer. 14 December 2012. http://independentretailer.com/2012/12/14/best-practices-to-improve-customer-service/. Retrieved 31 May 2013.
- ↑ Gao, Kevin; Stefania Viscusi (March 2013). "How to Manage the Risks to Your Business and Customers After Hackers Attack". Customer 31: 20. http://customer.tmcnet.com/features/articles/333497-how-manage-risks-your-business-customers-after-hackers.htm. Retrieved 31 May 2013.
- ↑ Mielach, David (22 March 2013). "Software Updates Can't Slow Comm100 Live Chat". Business News Daily. http://www.businessnewsdaily.com/4200-live-chat-tech-brief.html. Retrieved 31 May 2013.
- ↑ Batchelor, Megan (14 October 2013). "An Interview With Kevin Gao, President And Chief Executive Officer at Comm100". CEO World. http://ceoworld.biz/2013/10/14/an-interview-with-kevin-gao-president-and-chief-executive-officer-at-comm100-198034.
- ↑ Knight, Kristina (14 May 2013). "Comm100 joins global watchdog group". BizReport. http://www.bizreport.com/2013/05/comm100-joins-global-watchdog-group.html.
- ↑ "Comm100 Named Silver Winner in Best in Biz Awards 2013 International". Best in Biz Awards International. http://intl.bestinbizawards.com/intl-2013-winners-news/. Retrieved 4 September 2013.
- ↑ Gao, Kevin (March 2013). "What If Your Business Is Hacked". Information Today 30 (3). http://www.infotoday.com/IT/mar13/index.shtml. Retrieved 31 May 2013.
- ↑ "2013 Best Enterprise Chat Software". TopTenReviews. http://enterprise-chat-software-review.toptenreviews.com/comm100-review.html. Retrieved 31 May 2013.
- ↑ "Weekly News Roundup". 1to1 Media. 22 March 2013. https://www.1to1media.com/view.aspx?docid=34190. Retrieved 31 May 2013.
- ↑ Eden, Whitney (10 January 2013). "New Product News – January 10, 2013". Information Management. http://www.information-management.com/infodirect/2011_276/new-product-news-january-ten-10023777-1.html. Retrieved 31 May 2013.
- ↑ Jha, Ajit (27 September 2012). "Op-Ed: Email accounts to increase to nearly 4.1 billion by 2015". Digital Journal. http://www.digitaljournal.com/article/333667. Retrieved 31 May 2013.
- ↑ "Comm100 Launches an E-mail Wizard". Internet Retailer. 6 March 2013. http://www.internetretailer.com/2013/03/06/comm100-email-marketing-launches-e-mail-wizard. Retrieved 31 May 2013.
- ↑ Urbanski, Al (8 March 2013). "Marketing News Bytes: March 8, 2013". Direct Marketing News. http://www.dmnews.com/marketing-news-bytes-march-8-2013/article/283637/#. Retrieved 31 May 2013.
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