Company:Customertimes

From HandWiki
Customertimes
TypePrivate
IndustryInformation Technology and Software Development
Founded2006
HeadquartersNew York, NY, United States
Area served
Worldwide
Key people
Dimitri Sidney, CEO
Number of employees
1300+
Websitehttps://www.customertimes.com

Customertimes is a global technology company that specializes in consulting, digital engineering, and product development services. The company operates across various industries, including Healthcare & Life Sciences, Consumer Packaged Goods & Beverages, Insurance, Manufacturing, and full-cycle software development.

Headquartered in New York City, USA, with a European base in Paris, France, Customertimes has expanded its operations to include regional offices in over 10 countries.

History

Customertimes was founded in 2006 and headquartered in Eastern Europe.

In 2007, Customertimes became an SAP partner and in 2008 a Salesforce.[1] partner.  

In 2010 CT established an outsource custom development practice serving companies across the globe.

In 2013 Customertimes opened its first office in the United States.

In 2014, Customertimes launched its first product on the Salesforce AppExchange, CT Pharma[2] to support field sales forces in the life science industry. In 2015 the product was extended to support CPG industry with CT CPG[3] product.

In 2016, Customertimes became a Platinum Salesforce integration partner.

In 2018 Customertimes opened European headquarters in Paris, France.

In 2019 CT established a formal integration practice supporting several integration technologies.  

In early 2020 London and Frankfurt offices were opened.

In 2020 CT established Cloud services practice supporting Microsoft Azure, AWS, Google Cloud Plarform etc. [4]

In 2021, Customertimes launched CT Vision[5] on Salesforce AppExchange. CT Vision is an AI-powered retail execution tool with image recognition for retail store checks, including shelf detection, planogram compliance, and share-of-shelf calculation.  

In 2022, CT established a formal DATA practice supporting several industry-leading data platforms.

In 2023 CT established a full-stack Microsoft practice.  

Products, services and partnerships

Customertimes services include software optimization, software as a service (SaaS), cloud computing, mobile solutions, analytics, and security.  

Customertimes provides its services in the following industries: Life Sciences[6][7][8], Insurance[9], Consumer Packaged Goods & Beverage, Manufacturing, and Software (full-cycle product development). The company also develops its own products based on Salesforce, including CT Mobile, CT Presenter, CT Vision, CT Sign, CT Orders, CT Pharma, CT CPG, DFG 152, and CT Loyalty.  

Customertimes maintains ongoing partnerships with Salesforce, SAP, Amazon Web Services, Google Cloud, Microsoft, Databricks, Snowflake, and others.

Global Presence  

Customertimes is headquartered in New York City, USA, with additional offices in the United Kingdom, France, Canada, Germany, Argentina, Ukraine, Latvia, Poland, Montenegro, and other locations. The company offers its services to clients across Europe and the Americas.

Social responsibility

In 2019, Customertimes participated in the Salesforce Lightforce Project in the Philippines, aimed at providing solar-powered lighting to communities without reliable access to electricity.

The company is a member of the Pledge 1%[10] initiative, which encourages businesses to contribute 1% of their product, time, and resources to charitable causes.

In November 2020, Customertimes announced its partnership with PepUp Tech[11], a non-profit organization focused on empowering future tech leaders through education. James Goldfinger, the Chief Customer Officer at Customertimes, joined the board of directors at PepUp Tech to support its mission and impact on students. He also served on the Salesforce Partner Advisory Board for Ecosystem Equality, promoting diversity and inclusion within the industry.

In 2021, Customertimes collaborated with Pause'Autism to support families with children on the autism spectrum, contributing to the development of a dedicated facility.

The company also began partnerships with Ukrainian charity organizations “Blagomay”[12] and “Seeing with the Heart” in 2021[13][14][15][15].

With the escalation of the conflict in Ukraine in 2022, Customertimes launched the "Give Back to Ukraine" fund to aid those affected by the war. The fund has supported employee volunteer efforts and provided essentials, such as housing, medicine, clothing, and food, to those impacted[16][17].

Awards

In 2020, Customertimes was recognized with the Salesforce Partner Innovation Award in the Consumer Goods category[18].

In April 2021, the company was identified as a Rising Star in the Implementation & Integration Services for Large Enterprises category by the Information Services Group (ISG) in its Salesforce Ecosystem Partners Quadrant Report.

In 2021, Customertimes received Three Best in Class distinctions in the POI's 2021 Retail Sales Execution Vendor Panorama Report.

In 2022[19] and 2023[20], ISG named Customertimes a Leader in Multicloud Implementation & Integration Services for Large Enterprises in the U.S. ISG Provider Lens™ Salesforce Ecosystem Partners Quadrant Report[21].

In June 2024, Customertimes maintained its recognition as a Leader in Multicloud Implementation and Integration Services for Large Enterprises by ISG in the 2024 U.S. ISG Provider Lens™ Salesforce Ecosystem Partners Quadrant Report[21][22].

In September 2024, Customertimes received the ISG Paragon Award for 'Innovation: Recognizing the importance of imagination and entrepreneurial spirit in helping organizations future-proof their businesses and better serve clients'[23]

References

  1. ↑ "Customertimes | Multicloud Implementation and Integration Services - Customertimes Europe SAS - AppExchange". https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=a0N300000024pXzEAI. 
  2. ↑ "CT Consumer Health - SFA and Sales Enablement for CH & Medtech" (in en). https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4XqyEAF&tab=d. 
  3. ↑ "CT CPG - Trade Retail Execution suite for Retail and specialized distribution" (in en). https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EJHB6UAP. 
  4. ↑ "Xactly + Customertimes | Xactly" (in en). https://www.xactlycorp.com/company/partners/customertimes. 
  5. ↑ "CT Vision – AI powered Retail Execution with Image Recognition / Einstein Vision" (in en). https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000GmchpUAB. 
  6. ↑ Schnepf, Ian (2024-06-24). "Public Optimism for Artificial Intelligence in Healthcare" (in en-US). https://healthtechhotspot.com/public-optimism-for-artificial-intelligence-in-healthcare/. 
  7. ↑ Eastwood, Brian (2024-06-16). "Bonus Features – June 16, 2024 – 40% of patients are willing to follow medical advice generated by AI, genetic testing utilization went up 5% last year, plus 22 more stories | Healthcare IT Today" (in en-US). https://www.healthcareittoday.com/2024/06/16/bonus-features-june-16-2024-40-of-patients-are-willing-to-follow-medical-advice-generated-by-ai-genetic-testing-utilization-went-up-5-last-year-plus-22-more-stories/. 
  8. ↑ Votek, Max. "Council Post: The Future Of Medicine: How AI Is Revolutionizing Pharma" (in en). https://www.forbes.com/councils/forbestechcouncil/2024/06/11/the-future-of-medicine-how-ai-is-revolutionizing-pharma/. 
  9. ↑ "AMAZING ETHICAL DILEMMA..OR IS IT?". https://www.insurance-advocate.com/2024/02/22/amazing-ethical-dilemma-or-is-it/. 
  10. ↑ "Pledged | Pledge 1%". https://pledge1percent.org/pledged/. 
  11. ↑ "Home" (in en). https://www.pepuptech.org/. 
  12. ↑ "Blagomay | Main page". https://charitymay.com/en/. 
  13. ↑ "Blagomay | News". https://charitymay.me/en/news/dyakumo-blagodjniku-customertimes-ukraine-za-dopomoguNone/. 
  14. ↑ "Blagomay | News". https://charitymay.me/en/news/dyakuyemo-customertimes-za-dopomogu-ditkam/. 
  15. ↑ 15.0 15.1 "Blagomay | News". https://charitymay.com/en/news/dyakumo-blagodjnikam-customertimes-za-dopomogu41476/. 
  16. ↑ "Заради добрих справ: як Customertimes передав техніку, меблі та мерч на благодійність" (in uk). 2024-07-17. https://itcluster.lviv.ua/zarady-dobryh-sprav-yak-customertimes-peredav-tehniku-mebli-ta-merch-na-blagodijnist/. 
  17. ↑ korneev (2024-07-22). "Customertimes передав техніку, меблі та мерч на благодійність" (in uk). https://itukraine.org.ua/customertimes-peredav-tehniku-mebli-ta-merch-na-blagodijnist/. 
  18. ↑ "Salesforce". Announcing the 2020 Partner Innovation Award Winners. https://www.salesforce.com/news/stories/announcing-the-2020-partner-innovation-award-winners/. 
  19. ↑ "IPL Research". https://ei.isg-one.com/Research/GoToDocument?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&code=Quadrant-Salesforce-Ecosystem-MASLE-US-2022&isLocked=True. 
  20. ↑ "IPL Research". https://ei.isg-one.com/Research/GoToDocument?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&code=Quadrant-Salesforce-Ecosystem-MASLE-US-2023&isLocked=True. 
  21. ↑ 21.0 21.1 "IPL Research". https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=KQTyu0w66R&isLocked=True. 
  22. ↑ Customertimes. "Customertimes recognized as a leader in multicloud implementation in ISG "Salesforce Ecosystem Partners" report" (in en). https://www.prweb.com/releases/customertimes-recognized-as-a-leader-in-multicloud-implementation-in-isg-salesforce-ecosystem-partners-report-302185978.html?utm_content=299324312&utm_medium=social&utm_source=linkedin&hss_channel=lcp-2763511. 
  23. ↑ "Paragon Awards Americas: 2024 Sourcing Industry Awards" (in en-AG). https://sourcingindustryawards.isg-one.com/2024/paragonamericas. 


Category:Software companies of the United States Category:Software companies



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