Company:Jacada
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| Industry | Computer software |
|---|---|
| Founded | 1990 |
| Headquarters | Atlanta, GA, United States |
Key people | Giddy Hollander (Founder) |
| Products | Contact Center Automation Software |
Number of employees | 100 |
Jacada was a software and services company that specialized in automating and simplifying customer service operations. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. Jacada operated headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East, and Nordic regions. In 2021, Jacada became a part of Uniphore.
History
Jacada was founded in 1990 by Gideon Hollander[1] in Israel under the company name, Client Server Technology. The original vision of the company was to help organizations leverage and re-use their significant investments in legacy systems. Over the years, Jacada introduced various innovative solutions[clarification needed] to simplify customer service operations including agent assisted automation, visual IVR, unified agent desktops, and others.
In January 2008, Jacada sold its "legacy" business to Software AG for $26 million in cash.
Cite error: Closing </ref> missing for <ref> tag[2]
References
- ↑ "Jacada names new CEO, sells unit - Globes" (in en). 2007-12-20. https://en.globes.co.il/en/article--1000288700.
- ↑ Staff, DevPro Journal (2021-08-20). "Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation" (in en-US). https://www.devprojournal.com/news/uniphore-to-acquire-jacada-to-transform-customer-experience-with-advanced-ai-and-low-code-no-code-automation/.
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