Company:Jacada
 | |
| Industry | Computer software |
|---|---|
| Founded | 1990 |
| Headquarters | Atlanta, GA, United States |
Key people | Giddy Hollander (CTO) |
| Products | Contact Center Automation Software |
Number of employees | 100 |
Jacada was a software and services company that specialized in automating and simplifying customer service operations. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. Jacada operated headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East, and Nordic regions. In 2021, Jacada became a part of Uniphore.
History
Jacada was founded in 1990 in Israel under the company name, Client Server Technology. The original vision of the company was to help organizations leverage and re-use their significant investments in legacy systems. Over the years, Jacada introduced various innovative solutions[clarification needed] to simplify customer service operations including agent assisted automation, visual IVR, unified agent desktops, and others.
In January 2008, Jacada sold its "legacy" business to Software AG for $26 million in cash.
Cite error: Closing </ref> missing for <ref> tag[1]
References
- ↑ Staff, DevPro Journal (2021-08-20). "Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation" (in en-US). https://www.devprojournal.com/news/uniphore-to-acquire-jacada-to-transform-customer-experience-with-advanced-ai-and-low-code-no-code-automation/.
 |  |
