Company:Sword Ciboodle
| Type | Private |
|---|---|
| Industry | Software |
| Fate | Acquired by KANA Software |
| Founded | 1986 |
| Defunct | 2014 |
| Headquarters | Inchinnan, Scotland, UK |
Key people | Mike Hughes (COO), Steven Thurlow (CTO) |
| Products | Ciboodle Flow, Ciboodle One, Ciboodle Crowd, Ciboodle Live |
Number of employees | 300 staff located across 5 continents |
| Website | www.sword-ciboodle.com |
Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions. It had regional offices in North America, South Africa and Asia Pacific.[1]
Overview
The company, originally known as Graham Technology plc, was co-founded in 1986 by Dr. Iain M. Graham.[2] It was headquartered in Inchinnan, Scotland, near Glasgow Airport. Sword Ciboodle offered modular CRM software primarily for contact centers, with a focus on integrating multiple social channels.[3]
History
Sword Ciboodle was previously known as Graham Technology plc,[1] co-founded in 1986 by Dr. Iain M. Graham.[2]
On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product.[4] The company thus became Sword Ciboodle.[1][2][5]
On 9 July 2012, Sword Group agreed to sell Ciboodle to KANA Software.[6][7]
In 2014, KANA Software was purchased by Verint Systems.[8][9]
Solutions
Sword Ciboodle is modular CRM software for contact centers.[10][11][12][13] The products work across multiple social channels.
The Ciboodle platform consists of:
- Ciboodle One is the desktop which provides a single customer view, for example of all their products and contact history.
- Ciboodle Flow is the Workflow engine for business process automation.
- Ciboodle Live is the Self-service software.
- Ciboodle Crowd provides a social networking service to customers.
The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.
References
- ↑ 1.0 1.1 1.2 "Salesforce Implementation Consultant" (in en-US). https://crmsearch.com/.
- ↑ 2.0 2.1 2.2 "Sword Ciboodle Ltd: Company Overview". Bloomberg Businessweek. Retrieved 3 February 2012.
- ↑ admin-ectnews (2012-07-17). "Kana Makes a Move in Customer Experience Space" (in en-US). https://www.crmbuyer.com/story/kana-makes-a-move-in-customer-experience-space-75631.html.
- ↑ "SWORD Group swoops again to snap up Technology Managers" (in en). 2008-05-15. http://www.insider.co.uk/news/sword-group-swoops-again-snap-9888613.
- ↑ "Sword Ciboodle - Yes, That's Their Real Name" (in en). https://www.zdnet.com/article/sword-ciboodle-yes-thats-their-real-name/.
- ↑ "KANA Software Acquires Ciboodle" (in en-US). 2012-07-10. https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/KANA-Software-Acquires-Ciboodle-83685.aspx.
- ↑ Spector, Nicole (2012-07-11). "KANA acquires contact center technology provider Ciboodle" (in en-US). https://www.dmnews.com/kana-acquires-contact-center-technology-provider-ciboodle/.
- ↑ "Verint Systems acquires KANA Software for $514 million | Experience" (in en). https://www.jonesday.com/en/practices/experience/2014/02/verint-systems-acquires-kana-software-for-$514-million.
- ↑ "Verint Systems acquires KANA Software - asmag.com". https://www.asmag.com/showpost/16267.aspx.
- ↑ "CRM - March 2011 - 33" (in en). http://www.nxtbook.com/nxtbooks/crmmedia/crm0311/index.php?startid=33.
- ↑ Robinson, Jo. "The Top 10 Call Centre Technology for 2009 – the results" (in en). https://www.callcentrehelper.com/the-top-10-call-centre-technology-for-2009-6673.htm.
- ↑ "The 2008 Customer Interaction Solutions Product of the Year Awards". https://www.tmcnet.com/call-center/0109/the-2008-customer-interaction-poty-awards.htm.
- ↑ "CRM Watchlist 2012 - The Winners List" (in en). https://www.zdnet.com/article/crm-watchlist-2012-the-winners-list/.
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