Intelligent automation

From HandWiki
Short description: A software process that combines robotic process automation and artificial intelligence

Intelligent automation (IA), or alternately intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA).[1] Companies use intelligent automation to cut costs and streamline tasks by using artificial-intelligence-powered robotic software to mitigate repetitive tasks.[1] As it accumulates data, the system learns in an effort to improve its efficiency.[2] Intelligent automation applications consist of but are not limited to, pattern analysis, data assembly, and classification.[2] The term is similar to hyperautomation, a concept identified by research group Gartner as being one of the top technology trends of 2020.[3]

Technology

Intelligent automation applies the assembly line concept of breaking tasks into repetitive steps to improve business processes.[4] Rather than having humans do each step, intelligent automation can replace steps with an intelligent software robot or bot, improving efficiency.[5]

Applications

The technology is used to process unstructured content. Common real-world applications include self-driving cars, self-checkouts at grocery stores, smart home assistants, and appliances.[6] Businesses can apply data and machine learning to build predictive analytics that react to consumer behavior changes, or to implement RPA to improve manufacturing floor operations.[6]

For example, the technology has also been used to automate the workflow behind distributing Covid-19 vaccines. Data provided by hospital systems’ electronic health records can be processed to identify and educate patients, and schedule vaccinations.[7]

Intelligent Automation can provide real-time insights on profitability and efficiency. However in an April 2022 survey by Alchemmy, despite three quarters of businesses acknowledging the importance of Artificial Intelligence to their future development, just a quarter of business leaders (25%) considered Intelligent Automation a “game changer” in understanding current performance. 42% of CTOs see “shortage of talent” as the main obstacle to implementing Intelligent Automation in their business, while 36% of CEOs see ‘upskilling and professional development of existing workforce’ as the most significant adoption barrier.[8][9]

IA is becoming increasingly accessible for firms of all sizes. With this in mind, it is expected to continue to grow rapidly in all industries.[10] This technology has the potential to change the workforce. As it advances, it will be able to perform increasingly complex and difficult tasks.[11] In addition, this may expose certain workforce issues as well as change how tasks are allocated.[12]

Benefits

Streamline Processes

  • Repetitive manual tasks can put a strain on the workforce, these tasks can be automated to allow the workforce to work on more important matters that require human cognition.[11] Intelligent automation can also be used to mitigate tasks with human error which in turn increases proficiency.[11] This allows the opportunity for firms to scale production without the traditional negative consequences such as reduced quality or increased risk.[12]

Customer Service Improvement

  • Customers service can be improved drastically, this allows for a competitive advantage for the firm.[12] IA utilizing chat features allows for instant curated responses to customers.[12] In addition, it can give updates to customers, make appointments, manage calls, and personalize campaigns.[10][11]

Flexibility

  • Due to the wide range of applications, IA is useful across a variety of fields, technologies, projects and industries.[10] In addition, IA can be integrated with current automated systems in place.[10] This allows for optimized systems unique to each firm to best fit their individual needs.[10]

See also

References

  1. ↑ 1.0 1.1 "Businesses Expected to Lean on Automation for Recovery". May 20, 2020. https://www.wsj.com/articles/businesses-expected-to-lean-on-automation-for-recovery-11589967002. 
  2. ↑ 2.0 2.1 Ray, A. (2020). Intelligent automation: A new frontier in capital markets operations. Journal of Securities Operations & Custody, 12(3), 266–277.
  3. ↑ "Gartner Announces Top 10 Strategic Technology Trends For 2020". October 21, 2019. https://www.forbes.com/sites/peterhigh/2019/10/21/breaking-gartner-announces-top-10-strategic-technology-trends-for-2020/#4e6642c44074/. Retrieved November 9, 2021. 
  4. ↑ "Succeed and compete with smarter, simpler and faster records management" (in en). 2022-09-19. https://www.unisys.com/solution-brief/bps/succeed-and-compete-with-smarter-simpler-and-faster-records-management/. 
  5. ↑ "Software bots could be the future of business automation". July 20, 2021. https://www.axios.com/digital-workers-business-intelligent-automation-91819070-aeae-4510-b99c-69861cf3b0f8.html. Retrieved November 9, 2021. 
  6. ↑ 6.0 6.1 "Gartner says low-code, RPA, and AI driving growth in 'hyperautomation'". April 28, 2021. https://venturebeat.com/2021/04/28/gartner-says-low-code-rpa-and-ai-driving-growth-in-hyperautomation/. Retrieved November 9, 2021. 
  7. ↑ "Notable Health seeks to improve COVID-19 vaccine administration through intelligent automation". February 16, 2021. https://techcrunch.com/2021/02/16/notable-health-seeks-to-improve-covid-19-vaccine-administration-through-intelligent-automation/. Retrieved November 9, 2021. 
  8. ↑ News, 27 Apr 2022 | (2022-04-27). "Two thirds of CEOs don't know where their business makes money, yet most don't see intelligent automation as a way to find out" (in en-GB). https://www.automationmagazine.co.uk/two-thirds-of-ceos-dont-know-where-their-business-makes-money-yet-most-dont-see-intelligent-automation-as-a-way-to-find-out/. 
  9. ↑ "Intelligent Automation" (in en-US). https://alchemmy.com/intelligent-automation/. 
  10. ↑ 10.0 10.1 10.2 10.3 10.4 Hiter, S. (2023). Overview of Intelligent Automation. eWeek, N.PAG-N.PAG.
  11. ↑ 11.0 11.1 11.2 11.3 What is Intelligent Automation? - Intelligent Process Automation Explained - AWS. (n.d.). Amazon Web Services, Inc. Retrieved December 3, 2023, from https://aws.amazon.com/what-is/intelligent-automation/
  12. ↑ 12.0 12.1 12.2 12.3 What is Intelligent Automation? | IBM. (n.d.). Retrieved December 3, 2023, from https://www.ibm.com/topics/intelligent-automation



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