Software:Freshservice
From HandWiki
| Developer(s) | Freshworks |
|---|---|
| Initial release | 2014 |
| Operating system | Web, Android, iOS |
| Platform | SaaS |
| Type | ITSM |
| License | Proprietary |
| Website | freshworks.com/freshservice/ |
Freshservice is an IT and enterprise service management platform developed by Freshworks in 2014. It offers software and hardware asset management, incident management, and service request tracking services.[1] It is cloud-based and follows the Information Technology Infrastructure Library (ITIL) practises for IT service delivery.
Freshservice is targeted towards small business operations and is available on web and mobile platforms.[2][3] It's a subscription software and does not offer a free plan.[4]
TechRadar and PCMag have included Freshservice among ITSM tools used by large organizations.[4][5] As per SEC filings, the platform was being used by 8,900 clients in 2020.[6]
See also
- ServiceNow
- HubSpot
- ManageEngine
References
- ↑ Mishra, Pankaj (January 21, 2014). "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud". https://techcrunch.com/2014/01/21/freshdesk-targets-small-businesses-with-new-it-service-desk-in-the-cloud/.
- ↑ https://www.pcmag.com/comparisons/manageengine-service-desk-plus-vs-freshservice-help-desk-leaders-face-off
- ↑ "Freshservice Review: Features, Pros and Cons". https://tech.co/asset-tracking/freshservice-review.
- ↑ 4.0 4.1 "Freshservice Review". July 19, 2019. https://www.pcmag.com/reviews/freshservice.
- ↑ Mukherjee, Ritoban (July 5, 2023). "Best ITSM tool of 2025". https://www.techradar.com/best/best-itsm-tools.
- ↑ https://www.sec.gov/Archives/edgar/data/1544522/000162828021019055/freshworks424b4.htm
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