Company:Kaseya

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Kaseya Limited
TypePrivate
IndustryInformation technology
Founded2001; 25 years ago (2001)
FounderMark Sutherland
Paul Wong
HeadquartersMiami, Florida
ProductsNetwork monitoring
System monitoring
RevenueIncrease US$1.3 billion (2022)
OwnerInsight Partners (majority owner)
Websitewww.kaseya.com

Kaseya Limited (/kəˈseɪ.ə/ kə-SAY-ə) (commonly known as Kaseya) is an information technology company headquartered in Miami. Kaseya develops software for network monitoring, system monitoring, and other information technology applications, working primarily with managed service providers (MSPs) and internal IT departments. It is majority-owned by Insight Partners and owns the naming rights to the Miami Heat arena, Kaseya Center. Kaseya was estimated to be valued at nearly $12 billion in April 2023[1] and serves over 50,000 global customers.[2]

History

2000–2012: Formation and early growth

Kaseya was founded in 2000 in California by Mark Sutherland and Paul Wong, who previously worked together on a project for the National Security Agency.[3] In 2003, Gerald Blackie joined the company as its CEO.[4]

In 2012, Gartner praised Kaseya for its SaaS approach to inventory and patch management, mobile device management, and its PC backup, system performance monitoring, and other extensions.[5]

2013–2015: Investment and leadership changes

In June 2013, Insight Partners acquired control of the company and Yogesh Gupta became CEO.[6] A few years later, in July 2015, Fred Voccola succeeded Gupta as CEO of the company.[7]

2016–2025: Funding and transitions

In 2017, Kaseya raised almost $45 million in a private equity round.[8] This included over $22 million from the Ireland Strategic Investment Fund.[8]

In 2018, the company moved its headquarters from Boston to Brickell, Miami.[9] Another funding round a year later raised $500 million.[10] TPG was the lead investor.[10] Kaseya was valued at $1.75 billion at the time.[10]

In April 2023, the company acquired the naming rights to the Miami Heat's arena in a 17-year, $117.4 million agreement.[11] Previously known as the American Airlines Arena, the FTX Arena, and the Miami-Dade Arena, the arena is now the Kaseya Center.[11] The Heat additionally have a deal with Kaseya to make the company its official IT solutions partner.[11]

In 2025, Fred Voccola stepped down as CEO to become Kaseya’s vice chairman.[12] Rania Succar was chosen as Kaseya’s new CEO.[13]

In the first two quarters of 2025, Kaseya was awarded 30 Category Leader awards from Channel Program.[14][15] Kaseya has also been recognized as a Top 100 Global Company, and received an award for Best Security Products and Best Software for Small Business.[16]

Products and services

Kaseya is a platform provider with over $1.5 billion in annual recurring revenue (as of 2025).[12] some of its products and services include:

Kaseya 365

In the spring of 2024, Kaseya released a new product, Kaseya 365, a subscription-based platform for MSPs that is a bundle of Kaseya’s MSP offerings.[12][17] 365 allows MSPs to secure, manage, back up, and automate IT environments.[17][18]

There are three Kaseya 365 offerings:

  • Kaseya 365 User: Enables teams to help customers prevent, respond to, and recover from threats to user identity and security[19]
  • Kaseya 365 Endpoint: Delivers capabilities for managing, securing, and backing up endpoints[20]
  • Kaseya 365 Ops: Improves operational efficiency using AI capabilities[21][22]

Services

Kaseya's services include:

  • Backup and recovery: Software for data backup, disaster recovery, and business continuity[23][24]
  • Endpoint management: Software and platforms that monitor, manage, and secure endpoint devices[25][26]
  • Security: Products designed to address cybersecurity threats, phishing, the dark web, and other challenges[27][28][29]
  • IT operations: Support for services such as IT documentation,[30][31] MSP quoting and procurement,[32] and MSP billing and collections[33][34]
  • IT risk management: Software for vulnerability scanning,[35] network assessments,[36] penetration testing (also known as pen testing),[35] compliance management, and more[37]
  • Networking: Monitoring and managing network performance and reliability, including providing Wi-Fi access points,[38] network switches,[38] power distribution units,[39][40] secure access service edge (SASE),[41] and network operations center services.[41]

A few of the unified offerings within 365 include:

  • Datto’s Endpoint Backup, Remote Monitoring and Management (RMM) product[18]
  • Datto’s Endpoint Detection and Response (EDR) product[18]
  • Kaseya’s virtual systems administrator (VSA)[18]
  • Graphus, an automated phishing defense tool[18]
  • BullPhish ID, Kaseya’s cybersecurity awareness training product[18]
  • SaaS Alerts, which automatically severs compromised accounts from business apps[18]
  • Dark Web ID, which searches for leaked business credential and personal information[18]
  • BMS, IT Glue, and Autotask which use automation and AI to support IT and back-office staff[18]

Security issues

In 2015, Kaseya fixed a directory traversal vulnerability in their remote access tool.[42] The same bug was present in the company's support website for a further six years.[43]

In 2018, the company's remote tool was infiltrated and hackers were able to commandeer affected computers to mine cryptocurrency.[3]

In July 2021, a supply chain ransomware attack on VSA software, perpetrated by REvil, affected Kayesa's customers.[3][44][45] Kayesa reported downtime for under 60 customers and fewer than 1,500 downstream businesses.[3][44][45][46]

Business practices

Kaseya faced backlash in 2022, with customers unhappy with the company’s end user license agreement (EULA), which had been in effect since November 2020.[47] The EULA auto-renewed contracts for “additional Terms equal to the greater of the expiring Term length or three (3) years.” In response to customer feedback, Kaseya modified the EULA so that all contracts subject to automatic renewal renewed for the same duration as the prior agreement.[47] Kaseya also gave customers the ability to cancel an agreement any time up to 30 days before its expiration.[47] Additionally, Kaseya implemented a policy to send multiple renewal notifications 90 days in advance.[47]

In 2025, Kaseya announced it was phasing out high watermark billing, a pricing model that charges MSPs based on the highest usage level reached during a billing cycle.[48] The phase out began with three Kaseya products: SaaS Protect, Spanning, and Azure Backup.[48] It was to be expanded over time.[48]

Acquisitions

# Year Company Notes Ref(s).
1 2011 Intellipool AB Network performance monitoring [49]
2 2013 Zyrion Cloud backup & disaster recovery [50]
3 2013 Rover Apps Work-related security for personal devices [51]
4 2013 365 Command Microsoft 365 administration [52]
5 August 2014 Scorpion Software Identity and access management provider [53]
6 2018 Unitrends Data protection technology [25]
7 September 2018 RapidFire Tools MSP software; internal threat detection, network and security assessments, compliance products [54]
8 2018 Spanning Cloud Apps Cloud backup & disaster recovery [55]
9 December 2018 IT Glue Documentation platform for storing credentials [12][30]
10 2019 ID Agent Threat intelligence and identity monitoring [56]
11 2020 Graphus Phishing defense [29]
12 2021 RocketCyber Security operations center [57]
13 2022 Datto Backup and disaster recovery; $6.2 billion price [58]
14 2022 ConnectBooster Account receivables automation [59]
15 2023 Vonahi Security Automated network penetration testing [60]
16 April 2023 audIT SaaS-based sales presentation system [61]
17 2024 SaaS Alerts Cloud security platform [62]
18 May 2025 Pulseway Remote monitoring and management [63]
18 July 2025 Technology Marketing Toolkit Marketing and consulting firm [64]
19 October 2025 INKY Email security [65]

References

  1. ↑ "After FTX meltdown, county has $117 million solution in Kaseya Center as Heat's home". Miami Herald. April 4, 2023. https://www.miamiherald.com/news/local/community/miami-dade/article273917655.html. 
  2. ↑ "What is Brief History of Kaseya Company?" (in en). 2025-07-24. https://canvasbusinessmodel.com/blogs/brief-history/kaseya-brief-history. 
  3. ↑ 3.0 3.1 3.2 3.3 O’BRIEN, MATT (July 13, 2021). "Firm hacked to spread ransomware had previous security flaws". Associated Press. https://apnews.com/article/europe-business-technology-hacking-db3e5f615629bb225259efaf7fdf378c. 
  4. ↑ BURKE, STEVEN (May 21, 2013). "50 Cool Tools For Solution Providers". CRN. https://www.crn.com/slide-shows/channel-programs/240155304/50-cool-tools-for-solution-providers. 
  5. ↑ "Gartner Magic Quadrant & Client Management Tools: Worth A Look?" (in en). https://www.channelfutures.com/regulation-compliance/gartner-magic-quadrant-client-management-tools-worth-a-look-. 
  6. ↑ Tontsi, Phumeza (June 27, 2013). "Insight Venture Partners makes investment in Kaseya". ITWeb. https://www.itweb.co.za/content/XlwrKxv3Roeqmg1o. 
  7. ↑ "Kaseya Names New CEO, Fred Voccola to Drive Company's Rapid Growth Phase" (Press release). Marketwired. July 7, 2015.
  8. ↑ 8.0 8.1 "IT management software crowd Kaseya buys cloudy data protection crew Spanning" (in en). https://www.theregister.com/2018/10/01/kaseya_buys_spanning/. 
  9. ↑ Correa, Monica (February 28, 2023). "Brickell-based Kaseya gets incentive to add 3,400 IT jobs". Miami Today. https://www.miamitodaynews.com/2023/02/28/brickell-based-kaseya-gets-incentive-to-add-3400-it-jobs/. 
  10. ↑ 10.0 10.1 10.2 "How Much Did Kaseya Raise? Funding & Key Investors | Clay" (in en). https://www.clay.com/dossier/kaseya-funding. 
  11. ↑ 11.0 11.1 11.2 "Heat arena, formerly FTX, renamed Kaseya Center on 17-year deal". ESPN. April 4, 2023. https://www.espn.com/nba/story/_/id/36069084/heat-arena-formerly-ftx-renamed-kaseya-center-17-year-deal. 
  12. ↑ 12.0 12.1 12.2 12.3 Fairfield, CJ; Johnson, O’Ryan. "MSP Shocker: Kaseya CEO Fred Voccola Steps Aside, Search For New Leader Underway". https://www.crn.com/news/managed-services/2025/msp-shocker-kaseya-ceo-fred-voccola-steps-aside-search-for-new-leader-under-way. 
  13. ↑ Quicke, Simon (4 June 2025). "Kaseya hires ‘passionate SME advocate’ as next CEO". https://www.computerweekly.com/microscope/news/366625265/Kaseya-hires-passionate-SME-advocate-as-next-CEO. 
  14. ↑ Lancaster, Kevin (15 July 2025). "Q2 2025 Channel Program Badge Winners Are Here!" (in en). https://channelprogram.com/blog/q2-badge-winners-are-in-recognizing-channel-programs-top-contributors. 
  15. ↑ Silva, Lisa (23 April 2025). "Q1 Badge Winners Revealed: Honoring the Best in the Channel Program Community" (in en). https://channelprogram.com/blog/celebrating-the-q1-badge-winners. 
  16. ↑ Salmon, Kaleah. "Kaseya unveils AI tools to boost MSP efficiency & security" (in en). https://securitybrief.com.au/story/kaseya-unveils-ai-tools-to-boost-msp-efficiency-security. 
  17. ↑ 17.0 17.1 Hutton, Christopher (29 April 2025). "Kaseya Expands 365 Platform to Ops Market at Connect". https://www.channelfutures.com/backup/kaseya-expands-365-platform-ops-market-connect. 
  18. ↑ 18.0 18.1 18.2 18.3 18.4 18.5 18.6 18.7 18.8 "IT management and security in the modern age: Moving away from fragmentation towards seamless success" (in en). ChannelPro. 2025-06-20. https://www.itpro.com/security/it-management-and-security-in-the-modern-age-moving-away-from-fragmentation-towards-seamless-success?utm_source=chatgpt.com. 
  19. ↑ "Kaseya launches Kaseya 365 User subscription, acquires SaaS Alerts" (in en). 2024-10-30. https://www.itpro.com/security/kaseya-launches-kaseya-365-user-subscription-acquires-saas-alerts. 
  20. ↑ "Presenting Kaseya 365 User: Prevent, Respond & Recover From User-Targeted Threats". 29 October 2024. https://www.idagent.com/blog/presenting-kaseya-365-user/. 
  21. ↑ "Kaseya 365 Ops gives MSPs efficiency and scale" (in en). 2025-04-30. https://www.techzine.eu/news/security/130995/kaseya-365-ops-gives-msps-efficiency-and-scale/. 
  22. ↑ Staff, S. C. (2025-04-29). "Kaseya Unveils Practical AI-Driven Tools and Commercial Flexibility at Connect 2025" (in en). https://www.channele2e.com/news/kaseya-unveils-practical-ai-driven-tools-and-commercial-flexibility-at-connect-2025. 
  23. ↑ Weiss, Todd R. (2025-03-06). "Kaseya: Data Backup and Recovery Still Keep IT Managers Up at Night" (in en). https://www.channele2e.com/analysis/kaseya-data-backup-and-recovery-still-keep-it-managers-up-at-night. 
  24. ↑ "Latest Kaseya 365 'Evolution' Coming at Kaseya Connect" (in en). https://www.channelfutures.com/backup/latest-kaseya-365-evolution-coming-kaseya-connect. 
  25. ↑ 25.0 25.1 KOVAR, JOSEPH F. (May 3, 2018). "Kaseya Acquires Unitrends, Integrates Data Protection To IT Management Platform". CRN. https://www.crn.com/news/managed-services/300103116/kaseya-acquires-unitrends-integrates-data-protection-to-it-management-platform. 
  26. ↑ O'Heir, Jeff (3 October 2023). "Kaseya Intros AI Bots, Credit for Unused Appliances, Passive Recurring Revenue". https://www.channelfutures.com/artificial-intelligence/kaseya-intros-ai-bots-credit-for-unused-appliances-passive-recurring-revenue. 
  27. ↑ Todd, Daniel (2025-09-12). "Kaseya targets new growth with double C-suite appointment" (in en). https://www.itpro.com/business/leadership/kaseya-targets-new-growth-with-double-c-suite-appointment. 
  28. ↑ Panettieri, Joe (2019-05-06). "Kaseya Acquires ID Agent for Dark Web Monitoring -" (in en). https://www.channele2e.com/news/kaseya-buys-id-agent. 
  29. ↑ 29.0 29.1 NOVINSON, MICHAEL (August 24, 2020). "Kaseya Buys Graphus To Make Phishing Defense Easy For MSPs". CRN. https://www.crn.com/news/security/kaseya-buys-graphus-to-make-phishing-defense-easy-for-msps. 
  30. ↑ 30.0 30.1 Panettieri, Joe (2018-12-19). "Kaseya Acquires IT Glue -" (in en). https://www.channele2e.com/news/kaseya-acquires-it-glue. 
  31. ↑ Mallis, Athina. "Kaseya and Datto GM of PSA discusses MSP trends in Australia". https://www.crn.com.au/news/2025/software/kaseya-gm-chief-product-officer-kevin-sequeira-interview. 
  32. ↑ "Kaseya Quote Manager Overview" (in en). https://www.getapp.com/sales-software/a/datto-commerce/. 
  33. ↑ Javed, Hassan (2025-06-24). "New AI Tools for MSPs: Streamlining Operations with Kaseya 365 OPS | The AI Journal" (in en-GB). https://aijourn.com/new-ai-tools-for-msps-streamlining-operations-with-kaseya-365-ops/. 
  34. ↑ "Kaseya Makes Billing Painless for its MSP Customers Through ConnectBooster Integration". 6 October 2022. https://www.e-channelnews.com/kaseya-makes-billing-painless-for-its-msp-customers-through-connectbooster-integration/. 
  35. ↑ 35.0 35.1 Davis, Jessica C. (2024-04-30). "MSPs Become the Front Line of Cybersecurity" (in en). https://www.channele2e.com/news/msps-become-the-front-line-of-cybersecurity. 
  36. ↑ Panettieri, Joe (2020-09-03). "Kaseya's Potential IPO: Call It A Milestone, Not An Exit -". https://www.channele2e.com/news/kaseyas-potential-ipo-call-it-a-milestone-note-an-exit. 
  37. ↑ "Kaseya Intros Compliance Manager GRC to Address Compliance Woes" (in en). https://www.channelfutures.com/channel-business/kaseya-launches-compliance-manager-grc-to-address-compliance-woes. 
  38. ↑ 38.0 38.1 Kobialka, Dan (2023-01-24). "Datto Releases Cloud-Managed Ethernet Switches, Remote Access Solutions for MSPs -" (in en). https://www.msspalert.com/news/datto-releases-cloud-managed-ethernet-switches-remote-access-solutions-for-msps. 
  39. ↑ Freeman, Rich (2017-06-07). "Datto Adding Power Distribution Unit and RMM Integration to its Networking Product Line" (in en-US). https://www.channelpronetwork.com/2017/06/06/datto-adding-power-distribution-unit-and-rmm-integration-to-its-networking-product-line/. 
  40. ↑ Panettieri, Joe (2022-06-25). "Datto CTO Robert Petrocelli Exits Amid Sale to Kaseya -" (in en). https://www.channele2e.com/news/datto-cto-robert-petrocelli-exits-amid-sale-to-kaseya. 
  41. ↑ 41.0 41.1 Fairfield, C.J. (15 September 2022). "Kaseya Exec: Our Security Products Will Make Life Easier For MSPs". https://www.crn.com/news/security/kaseya-exec-our-security-products-will-make-life-easier-for-msps. 
  42. ↑ "CERT/CC Vulnerability Note VU#919604". https://www.kb.cert.org/vuls/id/919604. 
  43. ↑ "Kaseya Left Customer Portal Vulnerable to 2015 Flaw in its Own Software – Krebs on Security" (in en-US). 2021-07-08. https://krebsonsecurity.com/2021/07/kaseya-left-customer-portal-vulnerable-to-2015-flaw-in-its-own-software/. 
  44. ↑ 44.0 44.1 Wile, Rob; Wilner, Michael (July 6, 2021). "One of Miami's oldest tech firms is at the center of a global ransomware computer hack". Miami Herald. https://www.miamiherald.com/news/business/article252592013.html. 
  45. ↑ 45.0 45.1 Osborne, Charlie (July 23, 2021). "Updated Kaseya ransomware attack FAQ: What we know now". ZDNet. https://www.zdnet.com/article/kaseya-ransomware-attack-1500-companies-affected-company-confirms/. 
  46. ↑ "Ukrainian Arrested and Charged with Ransomware Attack on Kaseya". 8 November 2021. https://www.justice.gov/archives/opa/pr/ukrainian-arrested-and-charged-ransomware-attack-kaseya. 
  47. ↑ 47.0 47.1 47.2 47.3 "Kaseya, Responding to Partner Complaints, Changes Auto-Renewal Terms". 8 August 2022. https://www.channelpronetwork.com/2022/08/08/kaseya-responding-to-partner-complaints-changes-auto-renewal-terms/. Retrieved 2024-12-14. 
  48. ↑ 48.0 48.1 48.2 Browning, Jonathan (2025-04-30). "Kaseya Doubles Down on Partner Success with New Ops and SIEM tools" (in en-US). https://www.channelpronetwork.com/2025/04/29/kaseya-connect-global/. 
  49. ↑ "Kaseya to Acquire Intellipool AB" (Press release). Business Wire. May 2, 2011.
  50. ↑ Talbot, Chris (2013-07-10). "Kaseya Acquires Zyrion for Monitoring, Management Features". Channel Futures. https://www.channelfutures.com/mergers-acquisitions/kaseya-acquires-zyrion-for-monitoring-management-features. Retrieved 2024-10-30. 
  51. ↑ "Kaseya Acquires Rover Apps" (Press release). GlobeNewswire. July 16, 2013.
  52. ↑ "Insight Venture-Backed Kaseya Buys 365 Command". The Wall Street Journal. October 24, 2013. https://www.wsj.com/articles/DJFLBO0020131024e9aojlqep. 
  53. ↑ Arlotta, CJ (12 August 2024). "Kaseya Buys Scorpion Software For Identity Management as a Service (IDaaS)". https://www.channelfutures.com/psa-rmm/kaseya-buys-scorpion-software-for-identity-management-as-a-service-idaas-. 
  54. ↑ Panettieri, Joe (2018-09-05). "Kaseya Acquires RapidFire Tools -" (in en). https://www.channele2e.com/news/kaseya-acquires-rapidfire-tools. 
  55. ↑ Panettieri, Joe (2018-10-01). "Kaseya Acquires Spanning: Microsoft Office 365 Cloud Backup". ChannelE2E. https://www.channele2e.com/news/kaseya-acquires-spanning. Retrieved 2024-10-30. 
  56. ↑ Francis, Allison (2019-05-08). "Kaseya's ID Agent Buy Strengthens IT Complete Security Suite". Channel Futures. https://www.channelfutures.com/mergers-acquisitions/kaseya-s-id-agent-buy-strengthens-it-complete-security-suite. Retrieved 2024-10-30. 
  57. ↑ "Kaseya Supercharges IT Complete Security Suite with the Acquisition of RocketCyber" (Press release). GlobeNewswire. February 23, 2021.
  58. ↑ FAIRFIELD, C.J. (June 23, 2022). "It's Official: Kaseya Completes Datto Acquisition". CRN. https://www.crn.com/news/channel-programs/it-s-official-kaseya-completes-datto-acquisition. 
  59. ↑ "Kaseya Makes Billing Painless for its MSP Customers Through ConnectBooster Integration" (Press release). PRWeb. October 5, 2022.
  60. ↑ "Kaseya Acquires Vonahi Security to Revolutionize Cybersecurity with Automated Network Penetration Testing" (Press release). WXIN. April 25, 2023.
  61. ↑ "Kaseya Connect Global: Kaseya Wraps audIT Acquisition" (in en). https://www.channelfutures.com/mergers-acquisitions/kaseya-wraps-acquisition-of-simplified-sales-tool-audit. 
  62. ↑ Davis, Jessica C. (2024-10-30). "MSSP Market Update: Kaseya Acquires SaaS Alerts, Disrupts Pricing Again". MSSP Alert. https://www.msspalert.com/news/mssp-market-update-kaseya-acquires-saas-alerts-disrupts-pricing-again. Retrieved 2024-10-30. 
  63. ↑ Brooks, Steve (2025-05-19). "News from the week beginning 12th May 2025" (in en-GB). https://www.enterprisetimes.co.uk/2025/05/19/news-from-the-week-beginning-12th-may-2025/. 
  64. ↑ "Kaseya Acquires TMT: What It Means for MSPs" (in en). 2025-07-10. https://www.channele2e.com/brief/kaseya-acquires-tmt-what-it-means-for-msps. 
  65. ↑ Frye, Colleen (2025-10-07). "Kaseya Acquires INKY and Supercharges Backup Portfolio at DattoCon 2025: AI, Security, and Automation Take Center Stage" (in en-US). https://mspsuccess.com/2025/10/kaseya-acquires-inky-and-supercharges-backup-portfolio-at-dattocon-2025-ai-security-and-automation-take-center-stage/. 



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