Software:Tessitura

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Tessitura
Developer(s)Metropolitan Opera / Tessitura Network
Initial release2000
Stable release
16.0.2 / 2022-08-01 (2022-08-01)
Written inMicrosoft SQL Server, .NET, PowerBuilder, Angular (web framework)
Operating systemWindows
Available inEnglish
TypeArts enterprise software
LicenseProprietary; site-based
Websitewww.tessituranetwork.com

Tessitura is an enterprise application used by performing arts and cultural organisations to manage their activities in ticketing, fundraising, customer relationship management, and marketing. It refers to itself as "arts enterprise software."

History and business model

Tessitura was originally developed by and for the Metropolitan Opera of New York.

One of the aspects which distinguishes Tessitura from most other commercial software is the business model chosen by the Metropolitan Opera to commercialize what was originally custom software. The Metropolitan Opera maintains ownership of the intellectual property in the original software, but established a separate organization called Tessitura Network (as a not-for-profit corporation with 501(c)(3) status under United States tax law) to manage the ongoing development and support of the system. The Tessitura Network now licenses users, handles management, maintenance and development of the system, and fosters an active exchange of best practices and knowledge sharing within the nonprofit arts and cultural sector. The Tessitura Network is effectively a cooperative enterprise, governed via a board elected by and from, and representative of, the licensees of the system.[1][2][3]

This business model has an obvious resonance with the not-for-profit and self-governing ethos of the arts community, and is one reason for the dominance Tessitura has rapidly achieved in the (deliberately restricted) market in which it operates–English-speaking, not-for-profit, arts organizations with a need for ticketing and fundraising systems.[1]

System functionality

The Tessitura system is designed to be flexible, customizable, and open, and therefore can be tailored for each organization. Functional areas include ticketing, fundraising, constituent relationship management, Web API, and marketing tools.

Notable users

In the United States

  • 5th Avenue Theatre (Seattle)
  • 92nd Street Y (New York City)
  • Academy of Vocal Arts (Philadelphia)
  • ACT Theatre (Seattle)
  • Adrienne Arsht Center for the Performing Arts of Miami-Dade County
  • American Repertory Theater
  • Arena Stage (Washington, D.C.)
  • Arizona Science Center (Phoenix, Arizona)
  • Asolo Repertory Theatre (Sarasota, Florida)
  • Atlanta Opera
  • Atlanta Ballet
  • AT&T Performing Arts Center (Dallas)
  • Austin Opera (Austin, Texas)
  • Austin Symphony Orchestra (Austin, Texas)
  • Ballet Austin (Austin, Texas)
  • Baltimore Symphony Orchestra
  • Berkeley Repertory Theatre
  • Boston Ballet
  • Boston Symphony Orchestra
  • Brooklyn Academy of Music
  • Carnegie Hall
  • Celebrity Series of Boston
  • Center Theatre Group (Los Angeles)
  • Chamber Music Society of Lincoln Center
  • Chicago Shakespeare Theater
  • Chicago Symphony Orchestra
  • Cincinnati Symphony Orchestra
  • Cleveland Museum of Natural History
  • Cleveland Orchestra
  • Colorado Symphony Orchestra
  • Cooper Hewitt, Smithsonian Design Museum (New York)
  • Dallas Opera
  • Dallas Symphony Orchestra
  • Detroit Symphony Orchestra
  • Florida Studio Theatre
  • Folger Shakespeare Library
  • Fort Worth Symphony Orchestra
  • Freeman Arts Pavilion (Selbyville, Delaware)
  • Georgia Aquarium (Atlanta)
  • Goodman Theatre (Chicago)
  • Grand Opera House (Wilmington, Delaware)
  • Guthrie Theater (Minneapolis)
  • High Museum of Art (Atlanta)
  • Indianapolis Symphony Orchestra
  • Isabella Stewart Gardner Museum (Boston)
  • Ithaca College (Ithaca, New York)
  • Jacksonville Symphony (Jacksonville, FL)
  • Jacob's Pillow
  • James Museum of Western and Wildlife Art (St. Petersburg, FL)
  • Jazz at Lincoln Center (New York)
  • John F. Kennedy Center for the Performing Arts (Washington, D.C.)
  • Kaufman Music Center (New York City)
  • Laguna Playhouse
  • Lincoln Center for the Performing Arts
  • Los Angeles Master Chorale
  • Los Angeles Opera
  • Los Angeles Philharmonic
  • Lyric Opera of Kansas City
  • Miami City Ballet
  • McCarter Theatre (Princeton, New Jersey)
  • Minnesota Opera (Minneapolis, Minnesota)
  • Minnesota Zoo
  • Missouri Botanical Garden
  • Metropolitan Museum of Art (New York City)
  • Metropolitan Opera (New York City)
  • The Metropolitan Opera Guild (New York)
  • Mondavi Center (Davis, California)
  • Mount Vernon
  • The Music Center at Strathmore (Rockville, MD)
  • Nashville Opera (Nashville, Tennessee)
  • Nashville Symphony (Nashville, Tennessee)
  • National Geographic Museum (Washington, D.C.)
  • New Victory Theater (New York City)
  • New World Symphony (orchestra) (Miami Beach, Florida)
  • New York Philharmonic (New York City)
  • Opera Philadelphia
  • Opera Theatre of Saint Louis
  • Oregon Shakespeare Festival
  • Peace Center (Greenville, South Carolina)
  • Pennsylvania Ballet
  • Perot Museum of Nature and Science (Dallas)
  • Pittsburgh Cultural Trust
  • Philadelphia Orchestra
  • Phoenix Symphony
  • Portland Center Stage (Oregon)
  • Richard B. Fisher Center for the Performing Arts (Annandale-on-Hudson, New York)
  • Ruth Eckerd Hall (Clearwater, Florida)
  • San Diego Symphony
  • San Francisco Ballet
  • San Francisco Museum of Modern Art
  • San Francisco Opera
  • San Francisco Symphony
  • SFJAZZ (San Francisco)
  • San Jose Repertory Theatre
  • Science Museum of Minnesota
  • Seattle Children's Theatre
  • Seattle Opera
  • Seattle Symphony
  • Segerstrom Center for the Arts
  • Shakespeare Theatre Company (Washington, DC)
  • The Shed (Hudson Yards) (New York City)
  • Signature Theatre Company (New York City)
  • Smith Center for the Performing Arts (Las Vegas)
  • Steppenwolf Theatre Company (Chicago)
  • St. Louis Symphony
  • Studio Theatre (Washington, D.C.)
  • Tennessee Performing Arts Center (Nashville, Tennessee)
  • Texas Ballet Theater (Fort Worth)
  • TheatreWorks (Silicon Valley)
  • Tulsa Opera
  • University Musical Society (Ann Arbor, Michigan)
  • University of California, Berkeley – Cal Performances
  • University of California, Santa Barbara – Arts and Lectures
  • University of North Carolina at Chapel Hill
  • Utah Symphony – Utah Opera (Salt Lake City)
  • Walker Art Center (Minneapolis, Minnesota)
  • Westport Country Playhouse (Westport, Connecticut)
  • The Whiting (Flint, Michigan)
  • Wilma Theater (Philadelphia)
  • Witte Museum (San Antonio, Texas)
  • Woolly Mammoth Theatre Company (Washington, DC)
  • Yale Repertory Theatre (New Haven, Connecticut)

In Canada

  • Aga Khan Museum (Toronto, Ontario)
  • Arts Club Theatre Company (Vancouver, British Columbia)
  • Calgary Opera
  • Edmonton Opera
  • Edmonton Symphony Orchestra
  • Harbourfront Centre (Toronto, Ontario)
  • Kitchener–Waterloo Symphony
  • National Ballet of Canada (Toronto, Ontario)
  • Royal Manitoba Theatre Centre
  • Royal Winnipeg Ballet
  • Science North (Sudbury, Ontario)
  • Shaw Festival (Niagara-on-the-Lake, Ontario)
  • Soulpepper Theatre Company
  • Stratford Shakespeare Festival
  • Theatre Calgary
  • Toronto Symphony Orchestra
  • Vancouver Opera
  • Vancouver Playhouse
  • Vancouver Symphony Orchestra
  • Victoria Symphony

In the UK

  • Almeida Theatre (London)
  • BBC National Orchestra of Wales (Cardiff)
  • Birmingham Hippodrome (The UK's busiest theatre)
  • The Bridgewater Hall
  • The British Museum
  • English National Ballet
  • Glyndebourne Festival Opera
  • Grange Park Opera
  • Mayflower Theatre (Southampton)
  • The Hallé (Manchester)
  • The Old Vic (London)
  • The Roundhouse (London)
  • The Royal & Derngate (Northampton)
  • Royal Academy of Arts (London)
  • Royal Albert Hall (London)
  • Royal National Theatre (London)
  • Royal Opera House (London)
  • Royal Shakespeare Company (Stratford-upon-Avon)
  • Sage Gateshead
  • Southbank Centre (London)
  • Tate
  • Theatre Royal, Plymouth
  • Wales Millennium Centre (Cardiff)
  • Wigmore Hall (London)
  • Young Vic Company (London)

In Ireland

  • Abbey Theatre (Dublin)

In Australia

  • Adelaide Festival
  • Adelaide Symphony Orchestra
  • Australian Museum (Sydney)
  • Arts Centre Melbourne
  • The Australian Ballet (Melbourne)
  • Australian Brandenburg Orchestra (Sydney)
  • Australian Centre for the Moving Image (Melbourne)
  • Australian Chamber Orchestra
  • Australian National Academy of Music
  • Bangarra Dance Theatre
  • Bell Shakespeare
  • Belvoir
  • Bendigo Art Gallery
  • Biennale of Sydney
  • Black Swan State Theatre Company
  • Canberra Symphony Orchestra
  • Griffin Theatre Company
  • Home of the Arts, Gold Coast
  • Illuminate Adelaide
  • Malthouse Theatre
  • Melbourne Chamber Orchestra
  • Melbourne Festival
  • Melbourne Recital Centre
  • Melbourne Symphony Orchestra
  • Melbourne Theatre Company
  • Museum of Old and New Art
  • Museums Victoria
  • Musica Viva
  • National Gallery of Australia
  • National Gallery of Victoria (Melbourne)
  • National Portrait Gallery of Australia
  • National Theatre, Melbourne
  • Opera Australia (Sydney)
  • Perth Festival
  • Perth Theatre Trust
  • Queensland Symphony Orchestra
  • Queensland Ballet
  • RISING
  • State Theatre Company of South Australia
  • Sydney Dance Company
  • Sydney Opera House
  • Sydney Symphony Orchestra
  • Sydney Theatre Company
  • Tasmanian Symphony Orchestra
  • Victorian Opera
  • West Australian Ballet
  • Western Australian Museum
  • Wheeler Centre
  • WOMADelaide
  • Ukaria Cultural Centre

In New Zealand

  • Auckland Theatre Company
  • Auckland War Memorial Museum
  • The Edge Performing Arts & Convention Centre (Auckland)
  • Museum of Transport and Technology (Auckland)


Notable former users

In the United States

  • Chicago Opera Theater

In Canada

  • Alberta Theatre Projects (Calgary, Alberta)

In the UK

  • Opera Holland Park (London)[4]
  • Donmar Warehouse (London)

References

  1. ↑ 1.0 1.1 Ravanas, Phillippe (Spring 2007). "Company Profile: A Quiet Revolution: The Metropolitan Opera Reinvents Client Relations Management". International Journal of Arts Management (HEC – Montréal – Chair of Arts Management) 9 (3): 78–87. 
  2. ↑ Hall, Cheryl (2013-02-02). "Tiny Dallas company Tessitura provides technology platform to the stars". http://www.dallasnews.com/business/columnists/cheryl-hall/20130202-tiny-dallas-company-tessitura-provides-technology-platform-to-the-stars.ece. Retrieved 7 March 2014. 
  3. ↑ "Tessitura". 2015-05-09. http://theticketinginstitute.com/tessitura/. Retrieved 2015-05-09. 
  4. ↑ "Donations through Spektrix grow almost 100% in a year". https://fundraising.co.uk/2019/03/14/donations-through-spektrix-grow-almost-100-in-a-year/. Retrieved 22 July 2020. 

External links




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