Conversation threading

From HandWiki
Short description: Grouping of related messages in digital communications
Thread view in a discussion group. At the top level, a discussion with several posts. Next to the subject, number of lines, sender and date is shown for each post.

Conversation threading is a feature used by many email clients, bulletin boards, newsgroups, and Internet forums in which the software aids the user by visually grouping messages with their replies. These groups are called a conversation, topic thread, or simply a thread. A discussion forum, e-mail client or news client is said to have a "conversation view", "threaded topics" or a "threaded mode" if messages can be grouped in this manner.[1] An email thread is also sometimes called an email chain.

Threads can be displayed in a variety of ways. Early messaging systems (and most modern email clients) will automatically include original message text in a reply, making each individual email into its own copy of the entire thread. Software may also arrange threads of messages within lists, such as an email inbox. These arrangements can be hierarchical or nested, arranging messages close to their replies in a tree, or they can be linear or flat, displaying all messages in chronological order regardless of reply relationships.

Conversation threading as a form of interactive journalism became popular on Twitter from around 2016 onward, when authors such as Eric Garland and Seth Abramson began to post essays in real time, constructing them as a series of numbered tweets, each limited to 140 or 280 characters.[2]

Mechanism

Internet email clients compliant with the RFC 822 standard (and its successor RFC 5322) add a unique message identifier in the Message-ID: header field of each message, e.g. 

Message-ID: <xNCx2XP2qgUc9Qd2uR99iHsiAaJfVoqj91ocj3tdWT@wikimedia.org>

If a user creates message B by replying to message A, the mail client will add the unique message ID of message A in form of the fields 

In-Reply-To: <xNCx2XP2qgUc9Qd2uR99iHsiAaJfVoqj91ocj3tdWT@wikimedia.org>
References: <xNCx2XP2qgUc9Qd2uR99iHsiAaJfVoqj91ocj3tdWT@wikimedia.org>

to the header of reply B. RFC 5322 defines the following algorithm for populating these fields: 

The "In-Reply-To:" field will contain the contents of the
"Message-ID:" field of the message to which this one is a reply (the
"parent message"). If there is more than one parent message, then
the "In-Reply-To:" field will contain the contents of all of the
parents' "Message-ID:" fields. If there is no "Message-ID:" field in
any of the parent messages, then the new message will have no "In-
Reply-To:" field.

The "References:" field will contain the contents of the parent's
"References:" field (if any) followed by the contents of the parent's
"Message-ID:" field (if any). If the parent message does not contain
a "References:" field but does have an "In-Reply-To:" field
containing a single message identifier, then the "References:" field
will contain the contents of the parent's "In-Reply-To:" field
followed by the contents of the parent's "Message-ID:" field (if
any). If the parent has none of the "References:", "In-Reply-To:",
or "Message-ID:" fields, then the new message will have no
"References:" field.

Modern email clients then can use the unique message identifiers found in the RFC 822 Message-ID, In-Reply-To: and References: fields of all received email headers to locate the parent and root message in the hierarchy, reconstruct the chain of reply-to actions that created them, and display them as a discussion tree. The purpose of the References: field is to enable reconstruction of the discussion tree even if some replies in it are missing.

Advantages

Elimination of turn-taking and time constraints

Threaded discussions allow readers to quickly grasp the overall structure of a conversation, isolate specific points of conversations nested within the threads, and as a result, post new messages to extend discussions in any existing thread or sub-thread without time constraints. With linear threads on the other hand, once the topic shifts to a new point of discussion, users are: 1) less inclined to make posts to revisit and expand on earlier points of discussion in order to avoid fragmenting the linear conversation similar to what occurs with turn-taking in face-to-face conversations; and/or 2) obligated to make a motion to stay on topic or move to change the topic of discussion. Given this advantage, threaded discussion is most useful for facilitating extended conversations or debates [3] involving complex multi-step tasks (e.g., identify major premises → challenge veracity → share evidence → question accuracy, validity, or relevance of presented evidence) – as often found in newsgroups and complicated email chains – as opposed to simple single-step tasks (e.g., posting or share answers to a simple question).

Message targeting

Email allows messages to be targeted at particular members of the audience by using the "To" and "CC" lines. However, some message systems do not have this option. As a result, it can be difficult to determine the intended recipient of a particular message. When messages are displayed hierarchically, it is easier to visually identify the author of the previous message.

Eliminating list clutter

It can be difficult to process, analyze, evaluate, synthesize, and integrate important information when viewing large lists of messages. Grouping messages by thread makes the process of reviewing large numbers of messages in context to a given discussion topic more time efficient and with less mental effort, thus making more time and mental resources available to further extend and advance discussions within each individual topic/thread.

In group forums, allowing users to reply to threads will reduce the number of new posts shown in the list.

Some clients allow operations on entire threads of messages. For example, the text-based newsreader nn has a "kill" function which automatically deletes incoming messages based on the rules set up by the user matching the message's subject or author. This can dramatically reduce the number of messages one has to manually check and delete.

Real time feedback

When an author, usually a journalist, posts threads via Twitter, users are able to respond to each 140- or 280-character tweet in the thread, often before the author posts the next message. This allows the author the option of including the feedback as part of subsequent messages.[2]

Disadvantages

Reliability

Accurate threading of messages requires the email software to identify messages that are replies to other messages.

Some algorithms used for this purpose can be unreliable. For example, email clients that use the subject line to relate messages can be fooled by two unrelated messages that happen to have the same subject line.[4]

Modern email clients use unique identifiers in email headers to locate the parent and root message in the hierarchy. When non-compliant clients participate in discussions, they can confuse message threading as it depends on all clients respecting these optional mail standards when composing replies to messages.[5][6]

Individual message control

Messages within a thread do not always provide the user with the same options as individual messages. For example, it may not be possible to move, star, reply to, archive, or delete individual messages that are contained within a thread.

The lack of individual message control can prevent messaging systems from being used as to-do lists (a common function of email folders). Individual messages that contain information relevant to a to-do item can easily get lost in a long thread of messages.

Parallel discussions

With conversational threading, it is much easier to reply to individual messages that are not the most recent message in the thread. As a result, multiple threads of discussions often occur in parallel. Following, revisiting, and participating in parallel discussions at the same time can be mentally challenging. Following parallel discussions can be particularly disorienting and can inhibit discussions [7] when discussion threads are not organized in a coherent, conceptual, or logical structure (e.g., threads presenting arguments in support of a given claim under debate intermingled with threads presenting arguments in opposition to the claim).

Temporal fragmentation

Thread fragmentation can be particularly problematic for systems that allow users to choose different display modes (hierarchical vs. linear). Users of the hierarchical display mode will reply to older messages, confusing users of the linear display mode.

Examples

The following messaging software can group and display messages by thread.

Client-based

Web-based

References

  1. ↑ Hines, Elise (2017-05-05). "What Is an Email Thread?". Lifewire. https://www.lifewire.com/definition-of-an-email-thread-578642. 
  2. ↑ 2.0 2.1 Heffernan, Virginia. "The Rise of the Twitter Thread" (in en). https://www.politico.com/magazine/story/2017/09/05/twitter-thread-social-media-trend-215539. 
  3. ↑ Jeong, Allan (2005). "The combined effects of response time and message content on growth patterns of discussion threads in computer-supported collaborative argumentation". International Journal of e-Learning & Distance Education 19 (1). http://ijede.ca/index.php/jde/article/viewFile/104/85. 
  4. ↑ Bienvenu, David. "Mail with strict threading like news.". Mozilla. https://bugzilla.mozilla.org/show_bug.cgi?id=277190. 
  5. ↑ Resnick, Peter W. (October 2008). "Internet Message Format" (in en). https://tools.ietf.org/html/rfc5322.html#appendix-A.2. 
  6. ↑ Klyne, Graham; Palme, Jacob (March 2005). "Registration of Mail and MIME Header Fields". https://tools.ietf.org/html/rfc4021. 
  7. ↑ Brooks, D.; Jeong, A. (2006). "Brooks, C. D., & Jeong, A. (2006). Effects of pre‐structuring discussion threads on group interaction and group performance in computer‐supported collaborative argumentation". Distance Education 27 (3): 371–390. doi:10.1080/01587910600940448. 

Sources



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