Software:SurveyLab

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SurveyLab
SurveyLab logo
Other namesMySurveyLab
Developer(s)7 Points sp. z o.o.
Initial release2006; 20 years ago (2006)
Operating systemCross-platform
PlatformWeb, iOS, Android
Available inAll languages[1]
Type
LicenseProprietary
Websitesurveylab.com
As ofDecember 2025

SurveyLab is an online system designed for creating and deploying surveys, questionnaires, web forms, tests, and quizzes.[2][3][4] The platform functions as a web application, without the need for additional software installation.[2][3]

Founded in 2006, by the Polish company 7 Points,[5][6] SurveyLab is used by businesses and professional users for market research, human resources assessments, customer feedback,[2][3] and academic research.[7][8][9]

History

SurveyLab was launched in 2006 under the name MySurveyLab, developed by the Warsaw-based company 7 Points.[5][10] Early media coverage described the system as supporting online survey creation, real-time reporting, group collaboration and question logic, and noted that the platform was opened to custom feature development.[11]

MySurveyLab featured multi-user accounts, SSL-secured surveys, and support for right-to-left languages.[12][13] Further 2010s updates improved reporting capabilities, expanded question types, and integration options.[2][3][14][15]

In 2020, the platform was rebranded to SurveyLab.[16] By the early 2020s, the software supported integrations with external tools including Zapier, and offered additional analytics features.[17] In 2025, 7 Points reported that SurveyLab had over 85,000 registered users and had processed over 7 million surveys.[2][18]

Functionalities

SurveyLab is a web-based platform used for creating online surveys, questionnaires, and forms.[2][19] Independent reviewers and software directories describe it as a tool used for market research, customer feedback management, and human resources-related assessments, including employee feedback surveys.[9][20][21] According to the creators at 7 Points, SurveyLab supports customer satisfaction measurement, survey analysis, and 360-degree feedback evaluations.[22] The platform allows users to create surveys with no limits on the number of questions or responses.[20][21][23]

Independent reviews describe SurveyLab as offering multiple-choice, matrix, rating-scale, and open-ended questions.[2][3] According to 7 Points, the platform manages market-research workflows, including Net Promoter Score, Customer Satisfaction,[24] and Customer Effort Score questions.[25] The tool can also re-use previous answers in later questions,[26] and create A/B survey variants.[27]

SurveyLab can integrate with external services and applications through APIs and third-party connectors.[20][28] According to its developers, the platform can connect with customer service tools,[29] as well as CRM, marketing automation, e-commerce, and data-storage tools[30] An industry review cited workflow integrations with CINT, Slack, Salesforce, and Zendesk[20] Other integrations included Aquera (SSO),[31] Sona Systems (internet research),[32] and Synerise (customer data management).[33]

Data collection and aggregation

Independent descriptions note that SurveyLab can combine results from emails, SMS, website widgets and pop-ups, QR codes, and social media.[20][34][35] Its surveys are also accessible through mobile apps on iOS[36] and Android[37], used for online and offline data collection in the field.[20][28][35] Developers state that the tool supports exporting data as CSV, Excel, and SPSS,[38][39] with independent reviews also mentioning PDF and PowerPoint.[40][41]

SurveyLab can automate response collection through a multi-channel survey distribution and reporting.[40] It includes data trends, offline responses, and reminders to non-respondents.[40] According to its documentation, newer versions include AI-based tools that detect and analyze sentiment,[42] and a survey builder generating questionnaires based on user prompts.[43][44]

Data security and compliance

According to 7 Points, SurveyLab provides password-protected surveys, token-based access,[11][45] IP-address filtering, and two-factor authentication for user accounts,[2] and it complies with the General Data Protection Regulation.[46]

Awards and accolades

In 2017, SurveyLab was listed in Capterra’s Top 20 Survey Software ranking, among 20 highest-scoring survey tools based on market presence and user base.[47]

In 2018, a software review platform FinancesOnline awarded SurveyLab the Rising Star Award and the Great User Experience Award, distinctions given to products that demonstrate positive user satisfaction and strong usability characteristics.[48]

References

  1. ↑ Wierusz, Jakub (2024-10-18). "AI translations for surveys and forms" (in en-US). https://www.surveylab.com/blog/ai-translations-for-surveys-and-forms/. 
  2. ↑ 2.0 2.1 2.2 2.3 2.4 2.5 2.6 2.7 "SurveyLab - 2025 Pricing, Features, Reviews & Alternatives". Nubera. https://www.getapp.com/customer-management-software/a/mysurveylab/. 
  3. ↑ 3.0 3.1 3.2 3.3 3.4 "SurveyLab Software Review 2025: Features, Integrations, Pros & Cons". Gartner. https://www.capterra.com/p/80891/mySurveyLab-com/. 
  4. ↑ "SurveyLab Reviews 2025: Details, Pricing, & Features". https://www.g2.com/products/7-points-surveylab/. 
  5. ↑ 5.0 5.1 "SurveyLab - 2025 Company Profile, Team, Competitors & Financials". https://tracxn.com/d/companies/surveylab/__Ti_5eP2dYhxOgFzmhf3AiJ2_T8hmM_yvYKXc9ZwM4Fc. 
  6. ↑ "7 Points Software House". 7Points Ltd.. 2023. https://www.7psh.com/en/. 
  7. ↑ Ismail, Fatima; Yelverton, Christopher; Schafer, Tamaryn; Peterson, Cynthia (2022-03-01). "Assessing attitudes of patient-centered care among chiropractic students at a South African university" (in en). Journal of Chiropractic Education 36 (1): 94–102. doi:10.7899/JCE-21-2. ISSN 2374-250X. PMID 34570881. PMC 8895845. https://jce.kglmeridian.com/view/journals/ched/36/1/article-p94.xml. 
  8. ↑ Wejnerowski, Łukasz; Aykut, Tümer Orhun; Pełechata, Aleksandra; Rybak, Michał; Dulić, Tamara; Meriluoto, Jussi; Dziuba, Marcin Krzysztof (2022-05-25). "Plankton hitch-hikers on naturalists' instruments as silent intruders of aquatic ecosystems: current risks and possible prevention". NeoBiota 73: 193–219. doi:10.3897/neobiota.73.82636. ISSN 1314-2488. Bibcode: 2022NeoBi..73..193W. https://neobiota.pensoft.net/article/82636/. 
  9. ↑ 9.0 9.1 Mazurek, Mateusz (2025). "Recenzja SurveyLab (2025): Test i opinie". https://jakwybrachosting.pl/recenzja-surveylab/. 
  10. ↑ "7 Points". https://rejestr.io/krs/346482/7-points. 
  11. ↑ 11.0 11.1 Małecki, Marcin (2011-04-21). "mySurveyLab.com – system ankiet on-line szyty na miarę" (in pl). https://mamstartup.pl/mysurveylab-com-system-ankiet-on-line-szyty-na-miare/. 
  12. ↑ Wierusz, Jakub (2011-01-03). "Happy New Year 2011". 7 Points. https://www.surveylab.com/blog/happy-new-year-2011/. 
  13. ↑ Romański, Lech (2011-10-11). "mysurveylab.com – wielojęzyczne ankiety online" (in pl). https://mamstartup.pl/mysurveylab-com-wielojezyczne-ankiety-online/. 
  14. ↑ Wierusz, Jakub (2011-08-04). "Net Promoter Surveys (NPS)". 7 Points. https://www.surveylab.com/blog/net-promoter-surveys-nps/. 
  15. ↑ Wierusz, Jakub (2011-04-02). "Better online survey reports". 7 Points. https://www.surveylab.com/blog/better-online-survey-reports/. 
  16. ↑ "New Surveylab Brand". 7 Points. April 2020. https://www.surveylab.com/blog/new-surveylab-brand/. 
  17. ↑ Wierusz, Jakub (2021-10-20). "New features in SurveyLab – October 2021". 7 Points. https://www.surveylab.com/blog/news-october-2021/. 
  18. ↑ "SurveyLab Reviews 2025. Verified Reviews, Pros & Cons". Gartner. https://www.capterra.com/p/80891/mySurveyLab-com/reviews/. 
  19. ↑ "SurveyLab Reviews & Ratings 2025". https://www.trustradius.com/products/mysurveylab/reviews. 
  20. ↑ 20.0 20.1 20.2 20.3 20.4 20.5 Stevens, Mike (2018-10-05). "6 Tools For Agile Automated Survey Research". https://www.insightplatforms.com/6-tools-for-agile-automated-survey-research/. 
  21. ↑ 21.0 21.1 "SurveyLab Features". https://www.g2.com/products/7-points-surveylab/features. 
  22. ↑ Wierusz, Jakub (2012-02-24). "180 / 360 degree feedback". 7 Points. https://www.surveylab.com/blog/180-360-degree-feedback/. 
  23. ↑ "SurveyLab Review 2026: Pricing, Features, Pros & Cons, Ratings & More" (in en). https://research.com/software/reviews/surveylab. 
  24. ↑ Wierusz, Jakub (2015-04-15). "CSI metrics (Customer Satisfaction Index)". 7 Points. https://www.surveylab.com/blog/csi-metrics/. 
  25. ↑ Wierusz, Jakub (2017-05-24). "Trends, Survey statistics". 7 Points. https://www.surveylab.com/blog/trends-survey-statistics/. 
  26. ↑ Wierusz, Jakub (2022-10-14). "10 tricks to help you build better surveys". 7 Points. https://www.surveylab.com/blog/10-tricks-to-help-you-build-better-surveys/. 
  27. ↑ Wierusz, Jakub (2017-11-29). "New survey logic, quota & A/B tests". 7 Points. https://www.surveylab.com/blog/new-survey-logic-quota-a-b-tests/. 
  28. ↑ 28.0 28.1 "SurveyLab vs CustomerHero Comparison (2025)". Nubera. https://www.getapp.com/customer-management-software/a/mysurveylab/compare/startquestion/. 
  29. ↑ Edwards, Kinga (2024-08-13). "How To Do Survey Research? All Questions Answered". 7 Points. https://www.surveylab.com/blog/survey-research/. 
  30. ↑ "Integrations". 7 Points. https://www.surveylab.com/partners-and-integrations/. 
  31. ↑ "MySurveyLab Connector". https://aquera.com/applications/3/mysurveylab. 
  32. ↑ "External Study Credit Granting with SurveyLab". https://www.sona-systems.com/help/mysurveylab/. 
  33. ↑ "Satisfaction Survey Automation How To Conduct Surveys And Get Real Time Results". 2025-12-10. https://www.synerise.com/blog/satisfaction-survey-automation-how-to-conduct-surveys-and-get-real-time-results. 
  34. ↑ "Pricing for SurveyLab". Gartner. https://www.capterra.com/p/80891/mySurveyLab-com/pricing/. 
  35. ↑ 35.0 35.1 "SurveyLab: precios, funciones y opiniones" (in es-co). Gartner. 2025. https://www.getapp.com.co/software/9887/mysurveylab. 
  36. ↑ "SurveyLab". Apple Inc.. 17 August 2025. https://apps.apple.com/us/app/mysurveylab/id1327730993. 
  37. ↑ "SurveyLab". Google LLC. https://play.google.com/store/apps/details?id=com.mysurveylab. 
  38. ↑ Wierusz, Jakub (2012-04-20). "SurveyLab – Zendesk integration is official!". 7 Points. https://www.surveylab.com/blog/zendesk-integration-official/. 
  39. ↑ Wierusz, Jakub (2013-07-02). "Online survey panel". 7 Points. https://www.surveylab.com/blog/online-survey-panel/. 
  40. ↑ 40.0 40.1 40.2 "SurveyLab Reviews 2025: Details, Pricing & Features". https://www.g2.com/products/7-points-surveylab/reviews. 
  41. ↑ "Surveylab Reviews - Pros & Cons". https://www.joinsecret.com/surveylab/reviews. 
  42. ↑ "New Survey Reports". 7 Points. 29 May 2020. https://www.surveylab.com/blog/new-survey-reports/. 
  43. ↑ Wierusz, Jakub (2025-02-07). "Ai Surveys And Data Analysis". 7 Points. https://www.surveylab.com/blog/ai-surveys-and-data-analysis/. 
  44. ↑ Wierusz, Jakub (2025-10-28). "Ai Survey Creator". 7 Points. https://www.surveylab.com/blog/ai-survey-creator/. 
  45. ↑ Wierusz, Jakub (2010-09-25). "Better security and online tests". 7 Points. https://www.surveylab.com/blog/better-security-and-online-tests/. 
  46. ↑ Edwards, Kinga (2025-06-18). "Top 10 Enterprise Survey Software Tools In 2025". 7 Points. https://www.surveylab.com/blog/enterprise-survey-software/. 
  47. ↑ "Capterra Survey Software". http://www.capterra.com/survey-software/. 
  48. ↑ Andre, Louie (2025-04-29). "SurveyLab Reviews: Pricing & Software Features 2024". https://reviews.financesonline.com/p/mysurveylab/. 



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